Loredana Roteliuc
London,Harrow on the Hill
Summary
Experienced Manager with 8 years in hospitality, specialising in inventory control, sales, workload planning, and customer relations. Balanced resource management and stock monitoring ensure prompt resolution of service issues. Strong skills in budget control and team communication, quality standards and effective performance monitoring. Versatile in both management and customer-facing roles, fostering a positive workplace atmosphere while delivering quality outcomes.
I love a customer facing job role, that gives me the mental flexibility to cultivate multi tasking fortitude throughout the shift.
Overview
6
6
years of professional experience
Work History
Manager
Oree Bakeries
12.2024 - 08.2025
- Managed organisational resources to meet administrative and operational needs whilst adhering to budgetary guidelines and meeting quality and schedule demands.
- Recruited and hired staff for organisational vacancies and enforced consistent policies across workforce.
- Monitored staff performance and developed improvement plans.
- Conducted performance reviews, identifying areas for development and rewarding high achievers.
- Developed and delivered comprehensive training programmes, improving team skills and performance.
- Managed inventory control, reducing waste and ensuring optimal stock levels at all times.
- Cultivated a work environment focused on personal responsibility, continuous improvement and delivering high-quality results.
- Investigated issues impacting organisational operations and service delivery to understand root causes, prepare detailed reports and recommend corrective actions.
- Facilitated the setup of business contracts by coordinating with relevant stakeholders and ensuring all necessary signatures were collected.
Manager
Black Sheep Coffee
02.2023 - 02.2025
- Drove company growth with a proactive mindset and results-oriented plans for business operations.
- Coordinated strategic plans for administrative services management and optimisation to best use available resources.
- Advised senior management on facilities needs and delivered ongoing operational support.
- Managed inventory control, reducing waste and ensuring optimal stock levels at all times.
- Optimised workforce scheduling, balancing team workload to prevent burnout and maintain morale.
- Recruited and hired staff for organisational vacancies and enforced consistent policies across workforce.
- Developed and delivered comprehensive training programmes, improving team skills and performance.
- Conducted performance reviews, identifying areas for development and rewarding high achievers.
- Monitored staff performance and developed improvement plans.
Customer Advisor
Letta London Luxury Bathrooms
07.2024 - 12.2024
- Successfully managed customer issues with effective and efficient solutions.
- Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
- Helped customers feel valued and appreciated by going the extra mile to answer questions.
- Helped customers by knowledgeably answering enquiries regarding product placement, details and availability.
- Assisted customers with product-related questions, feedback and complaints.
- Maintained working knowledge of available products and services for enhanced customer service.
- Followed-up on customer interactions to provide further support.
Manager
Marugame Udon
09.2022 - 01.2023
- Developed and delivered comprehensive training programmes, improving team skills and performance.
- Conducted performance reviews, identifying areas for development and rewarding high achievers.
- Monitored staff performance, developed improvement plans to enhance skills and address gaps.
- Optimised workforce scheduling to balance team workload, preventing burnout and boosting morale.
- Managed inventory control, reducing waste and ensuring optimal stock levels at all times.
- Advised senior management on facilities needs, providing operational support to enhance efficiency.
Customer Service Representative
Metro Bank
09.2021 - 08.2022
- Managed inbound customer service calls, resolving queries and complaints to maintain high customer satisfaction levels.
- Resolved customer service enquiries promptly and accurately, enhancing overall customer experience.
- Handled customer account enquiries, providing accurate information to effectively address service complaints and ensure customer satisfaction.
- Assisted customers with product-related questions, feedback and complaints.
- Built rapport with customers through courteous and professional communications.
- Assisted in fulfilment of customer orders placed in person, via email, online and by telephone.
- Processed and issued product orders and service upgrades for customers.
- Maintained accurate records of customer interactions, detailing inquiries, comments, and resolutions for future reference.
Manager
Costa Coffee
05.2020 - 09.2021
- Managed organisational resources to meet administrative and operational needs whilst adhering to budgetary guidelines and meeting quality and schedule demands.
- Optimised workforce scheduling, balancing team workload to prevent burnout and maintain morale.
- Monitored staff performance and developed improvement plans.
- Conducted performance reviews, identifying areas for development and rewarding high achievers.
- Developed and delivered comprehensive training programmes, improving team skills and performance.
- Managed inventory control, reducing waste and ensuring optimal stock levels at all times.
Customer Advisor
Tax & Pensions Hatfield
02.2020 - 05.2020
- Helped customers by knowledgeably answering enquiries regarding product placement, details and availability.
- Addressed customer service enquires quickly and accurately.
- Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
Education
NVQ Level 3 - Business Administration Level 3
Lion Heart in the Community
London01-2019
NVQ Level 2 - Business Administration Level 2
College of Haringey, Enfield and North East London
London01-2018
Skills
- Project management
- Budget management
- Inventory control
- Workforce scheduling
- Performance monitoring
- Staff training
- Performance reviews
- Customer relationship management
- Complaint resolution
- Customer service
- Operational planning
- Team leadership
- Quality control
- Leadership skills
- Department management
- Inspiring motivation
- Client account management
Timeline
Manager
Oree Bakeries
12.2024 - 08.2025
Customer Advisor
Letta London Luxury Bathrooms
07.2024 - 12.2024
Manager
Black Sheep Coffee
02.2023 - 02.2025
Manager
Marugame Udon
09.2022 - 01.2023
Customer Service Representative
Metro Bank
09.2021 - 08.2022
Manager
Costa Coffee
05.2020 - 09.2021
Customer Advisor
Tax & Pensions Hatfield
02.2020 - 05.2020
NVQ Level 3 - Business Administration Level 3
Lion Heart in the Community
NVQ Level 2 - Business Administration Level 2
College of Haringey, Enfield and North East London