Loredana Pinticanu
Chelmsford,Essex
Summary
I’m currently building my own candle brand, Lorbits, while studying Business Management. Through this, I’ve gained hands-on experience with product creation, pricing, and understanding what customers actually want, not just in theory but in real situations.
Overview
5
5
years of professional experience
Work History
Barista
Gail's
Chelmsford, Essex
11.2024 - 09.2025
- Prepared and served a variety of hot and cold beverages, including espresso drinks and brewed teas, ensuring high standards of quality and presentation.
- Operated espresso machines and advanced coffee-making equipment to ensure exceptional beverage quality.
- Maintained clean and sanitary work environment by regularly sanitising coffee machines, counters, and customer areas.
- Delivered exceptional customer service by addressing enquiries and providing tailored beverage recommendations.
- Processed customer payments efficiently and accurately to ensure seamless transaction experiences.
- Curate and present menu items to customers, enhancing dining experiences through tailored suggestions.
- Craft diverse specialty coffee beverages and seasonal offerings to enhance customer experience and satisfaction.
- Managed inventory levels and optimised supply chains to ensure efficient stock availability.
- Delivered peak morning service with exceptional efficiency and composure.
- Maintained composure while managing high-volume periods and special events.
- Led training sessions for new staff on coffee preparation techniques and customer service excellence.
Kitchen Staff Member/ Barista
Pret A Manger
Chelmsford, Essex
08.2023 - 10.2024
- Implemented safety procedures in storing food, ensuring protection from spoilage and waste prevention.
- Executed recipes to maintain food quality and consistency across all dishes.
- Operated kitchen equipment to ensure safe and efficient food preparation.
- Monitored food temperatures during storage and cooking to ensure compliance with food safety regulations.
- Executed kitchen closing duties by ensuring effective sanitation, calculating waste accurately, and organising stock for next day opening.
- Trained new kitchen staff in effective food preparation techniques and strict safety protocols.
- Collaborated with kitchen staff to optimise meal preparation and ensure punctual delivery.
- Operated espresso machines and other coffee-making equipment with expertise, ensuring high-quality beverage production.
- Greeted and connected with every customer, recommending drinks and pastries.
- Received and accurately processed customer payments.
- Memorised recipes for varied specialty coffee beverages and seasonal offerings.
- Personalised customer orders, adapting beverages to meet individual preferences and dietary requirements.
Bar Supervisor
Potters Leisure Resort
Maldon, Essex
05.2020 - 11.2023
- Trained new staff on bar operations, cocktail preparation, and customer service standards.
- Handled cash transactions and operated point-of-sale systems with accuracy and integrity.
- Led by example, demonstrating excellent customer service and problem-solving skills in a fast-paced environment.
- Effectively and efficiently dealt with customer complaints, providing solutions and managing resolution.
- Mixed drinks and served wine, beer and non-alcoholic beverages for multiple guests simultaneously.
- Balanced cash registers, reconciled transactions and deposited establishment's earnings.
- Managed bar inventory, conducted stock takes, and placed orders to maintain optimal supplies.
- Scheduled employees to keep shifts well-staffed.
- Maintained brand image by keeping neat personal appearance.
- Successfully managed high-volume shifts, serving up to 200 customers without compromising service quality.
- Directed staff in daily work assignments to help each achieve goals and uphold restaurant reputation.
- Negotiated with entertainment providers to organise live music nights and special events.
- Engaged with patrons to boost customer service and identify ways to improve experiences.
Education
Business Management
London College of Contemporary Arts (LCCA)
London, ENG01-2026
Skills
- Customer service
- Team management
- Cash handling
- Food safety
- Inventory management
- Beverage preparation
- Staff training
- Problem resolution
- Teamwork and collaboration
- Quick learner
Languages
Romanian
First Language
English
Intermediate
B1
Timeline
Barista
Gail's
11.2024 - 09.2025
Kitchen Staff Member/ Barista
Pret A Manger
08.2023 - 10.2024
Bar Supervisor
Potters Leisure Resort
05.2020 - 11.2023
Business Management
London College of Contemporary Arts (LCCA)