Loredana Marinelli
London,ENG
Summary
A seasoned professional with extensive experience in coffee, customer service and wine, complemented by strong sales skills and cash handling expertise. Demonstrates exceptional customer service, adaptability, and personal motivation, consistently meeting deadlines and excelling in teamwork. Proficient in Windows office packaging and Fourth Hospitality, with a proven track record in staff management, compliance monitoring, problem analysis, and employee training. Committed to health and safety compliance and public speaking, aiming to leverage these skills for continued career growth.
Overview
11
11
years of professional experience
1
1
Certification
Work history
Managing Director
The Great Beauty Salon
London, England
03.2024 - Current
- Recruited and managed senior staff with focus on delivering clear results.
- Maintained organisational compliance with applicable legislation and regulations.
- Directed day-to-day work of 4 employees and motivated teams to exceed objectives.
- Identified and resolved operational issues impacting productivity, performance or profitability.
- Streamlined supply chain management, ensuring timely delivery of products.
Supervisor
Enoteca Da Luca
04.2024 - 03.2025
- Customers Service
- Till shortages
- Staff training on till operation, pouring drinks, serving food, cocktail
- Rota controller
- Floor service
- Outside rules
- Welcome Custom
Assistent G.M.
Comptoir Libanais
01.2018 - 03.2024
- Stock controller
- Customers Service
- Till shortages
- Staff training on till operation, pouring drinks, serving food, cocktail
- Rota controller
- Set-up bar
- Outside rules
- Welcome Customers
Waiter/Bar
Haz
03.2015 - 12.2017
- Taking orders
- Floor service
- Making Cocktails
- Set-up bar
Waiter
Arcano Restaurant
Barcelona
09.2014 - 08.2016
- Floor service
- Welcome Customers
- Taking orders
Education
NVQ Level 3 -
Level 3 – Foundation Certificate in People Practic
LondonSkills
- Coffee experience
- Mixology experience
- Wine experience
- Sales Skills
- Cash Handling
- Customer Service
- Ability to prioritise
- High level of adaptability
- Personal motivation
- Enthusiasm
- Flexibility
- Proven ability to meet deadlines
- Hard working
- Teamwork
- Experience in Windows office packaging
- Experience in Fourth Hospitality
- Customer services excellence
- Staff management
- Compliance monitoring
- Problem analysis
- Staff development
- Employee training
- Team motivation
- Health and Safety Compliance
- Public speaking
Certification
- Alcohol police licence
- Healthy and safety lev.2
- First Aid
- Food safety and hygiene lev. 2
Languages
Italian
English
Personal Information
Date of birth: 01/05/92
Affiliations
- travel, beauty, people, sport and food
Timeline
Supervisor
Enoteca Da Luca
04.2024 - 03.2025
Managing Director
The Great Beauty Salon
03.2024 - Current
Assistent G.M.
Comptoir Libanais
01.2018 - 03.2024
Waiter/Bar
Haz
03.2015 - 12.2017
Waiter
Arcano Restaurant
09.2014 - 08.2016
NVQ Level 3 -
Level 3 – Foundation Certificate in People Practic
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