Loredana Catarama
Llanelli
Summary
Methodical Compliance Officer experienced in managing large client caseloads through diligent planning and project coordination. Investigates with due care and diligence to identify concerns and achieve positive outcomes. Communicates and presents confidently to engage staff, stakeholders and clients in programme activity.
Overview
16
16
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Compliance officer
The Recruitment Co / RSS Global
01.2024 - Current
- Conducted compliance audits to ensure adherence to regulations.
- Maintained clear records of all compliance activities for audit purposes.
- Identified potential areas of compliance vulnerability, resulting in improved risk management.
- Took part in cross-functional team discussions on proposed business initiatives and provided feedback from a regulatory perspective.
- Conduct new starter compliance checks / RTW on a daily and weekly basis, Visa checks and monitor (student visa, skilled visa).
- Conduct and monitor checks around specialised business (driver compliance, CCS compliance)
- Reporting and creating risk dashboards on a weekly basis in order to mitigate risk.
Compliance Support
The Recruitment Co
04.2023 - 12.2023
- Documented processes and procedures to streamline operations and support consistency and compliance.
- Maintained company records in compliance with legal requirements.
- Daily and weekly compliance checks mainly around RTW and CCS / NHS / National accounts documentation
- Daily and weekly International documentation checks.
Senior recruitment resourcer
The Recruitment Co
Swansea, City and County of Swansea
04.2022 - 12.2023
- Registered new candidates, developing wide-ranging database to meet client recruitment needs.
- Produced detailed job descriptions, attracting high-quality candidates.
- Demonstrated adaptability during periods of organisational change or shifting priorities maintaining high productivity levels.
- Enhanced candidate pool by conducting comprehensive market research.
- Maintained accurate, updated records of all candidates with detail-oriented data entry.
- Developed positive relationships with clients and candidates to ensure repeat business.
- Management of worker files and records including registration, uploading data to relevant systems and eligibility
- Mantained documentation to ensure performance, audit and knowledge share.
- Develop, mantain and sustain full compliance and understanding to both legal and company frameworks promoting safe, consistent and compliance practices throughout.
Recruitment resourcer
The Recruitment Co (ex. Cordant People)
Swansea, City and County of Swansea
03.2020 - 03.2022
- Candidate resourcing for all consultants
- Adequately source and select candidates, match to roles available and potential future talent pipeline whilst considering the needs of all consultants vacancies.
- Management of worker candidates files and records including candidate interviews / registrations, uploading data to relevant systems and checking RTW eligibility.
- Updating company's internal compliance systems and weekly candidate & client audit checks.
- Handling day to day issues that may arise with clients and candidates.
- Weekly payroll - processing all payroll from temporary workers in assignment and updating clients' internal systems.
Compliance support / administrator
Brentacre Insurance
Swansea, City and County of Swansea
10.2019 - 03.2020
- Administer client’s policies, including dealing with incoming post both physically and by email.
- Deal with and keep diary systems up to date. This will involved keeping on top of client documentation which needed to be received within a certain time frame.
- Deal with insurer documentation, reports and spreadsheets.
- Administer client’s renewals ensuring they are typed up, sent out and diarised in time.
- Dealing with client queries and any mid-term changes.
- Advising clients about all aspects of insurance and how that may be affect by any modifications
- Setting up and administering finance arrangements for clients when needed
- Managing finance agreements between the finance company and clients should there be a default or late payment
Compliance Officer / Admin Manager
Waddle Insurance
Swansea, City and County of Swansea
08.2017 - 09.2019
- Updated policy documentation regularly to reflect changes in regulation.
- Took part in cross-functional team discussions on proposed business initiatives and provided feedback from a regulatory perspective.
- Maintained clear records of all compliance activities for audit purposes.
- Ensured company procedures met all relevant regulations by implementing rigorous checking systems.
- Analysed operational processes and made recommendations for improvements that enhanced efficiency whilst maintaining strict adherence to standards.
- Reviewed contracts and agreements for possible violations or risks.
- Weekly insurer financial reconciliation.
Compliance auditor
Webhelp
Cardiff
12.2016 - 07.2017
- Regularly reviewed recorded calls for adherence to compliance rules and regulations.
- Assisted managers with the creation of training material that helped improve agent skill level.
- Improved call quality by monitoring and analysing customer interaction.
- Boosted agent performance for better customer satisfaction through targeted coaching sessions.
Process Compliance / Pharmaceutical Sales
Fildas Catena Group
Bucharest / Romania
03.2009 - 10.2016
- Developed and implemented written policies and procedures to be performed and ensured that an adequate number of qualified and trained employees were at the warehouse.
- Increased the number of pharmacies from 2 units in 2009 to 22 in 2016 in the given area, and developed and implemented the working procedures.
- Increased the number of sales within the group and managed all the medicines stocks in the warehouse, so that all the pharmacies depending on the warehouse had everything in need.
- Maintained responsibility for all human medicines from the warehouse, from the moment of acquisition until the moment of delivery, ensuring that the entire process went without interruptions.
- Maintained permanent communication with the manager pharmacists so that all the pharmacies in charge had no interruptions in medicine acquisition and their targets could be reached every month.
- Trained, coached, and mentored staff to ensure smooth adoption of the new program.
- Worked directly with the H.R. Department, Executive Management, Financial Department, and clients to always achieve the best results.
Education
Bachelor of Science - Biology
University Alexandru Ioan Cuza
Iasi, Romania 10.2006 - 07.2009
Skills
- Compliance regulation knowledge
- Recording and reporting compliance
- Compliance regulatory standards understanding
- Internal audit procedures
- Risk mitigation
- Qualitative analysis
- Process improvement techniques
- Understanding of GDPR
- Business continuity planning
- Process Improvement
Certification
ISO9001:2015 Internal Auditor
Level 2 Certificate in Recruitment Resourcing
Accomplishments
Most Valued Person 2023 (Front Office Support)
References
References available upon request.
Timeline
Compliance officer
The Recruitment Co / RSS Global
01.2024 - Current
Compliance Support
The Recruitment Co
04.2023 - 12.2023
Senior recruitment resourcer
The Recruitment Co
04.2022 - 12.2023
Recruitment resourcer
The Recruitment Co (ex. Cordant People)
03.2020 - 03.2022
Compliance support / administrator
Brentacre Insurance
10.2019 - 03.2020
Compliance Officer / Admin Manager
Waddle Insurance
08.2017 - 09.2019
Compliance auditor
Webhelp
12.2016 - 07.2017
Process Compliance / Pharmaceutical Sales
Fildas Catena Group
03.2009 - 10.2016
Bachelor of Science - Biology
University Alexandru Ioan Cuza
10.2006 - 07.2009
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