Summary
Overview
Work History
Education
Skills
Software
Work Availability
Quote
Timeline
Receptionist
Lordina Asare

Lordina Asare

Assistant Manager
Wakefield

Summary

Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.


Overview

8
8
years of professional experience
3
3
years of post-secondary education

Work History

Assistant Manager

Sitel
Leeds
05.2020 - 07.2022
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Reviewed sales and gross profit report to assess company efficiency.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.

UKC FOS PPI Complaint

Barclays Bank
Leeds
07.2016 - 05.2020
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.
  • Applied effective time management techniques to meet tight deadlines.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Organized and detail-oriented with a strong work ethic.
  • Proven ability to learn quickly and adapt to new situations.

Business Associate

Clydesdale and Yorkshire Bank
Leeds
11.2018 - 06.2019
  • Applied core knowledge to effectively communicate sensitive or technical information while adhering to regulatory guidelines.
  • Verified work aligned with service levels agreed and client requirements.
  • Reviewed invoices, payment requests, advance requests, expense reimbursements, and proper coding, prior to approval.
  • Developed knowledge of company products and services to make suggestions according to customer needs.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.

Voluntary Worker

My Chosen Ones Millennium Ministries
Kumasi
05.2017 - 05.2018
  • Assisted with event coordination and on-site support.
  • Assisted with special events and programs.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Coordinated food, clothing, and household items for disadvantaged individuals and families.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Maintained and updated database of information for organization.
  • Provided IT support by setting up and maintaining computers and other necessary technology.
  • Represented organization positively and professionally while providing community with much-needed services.
  • Tutored at various competency levels to help people with reading, math and writing skills.

Education

Bachelor of Arts - Business Management

Buckinghamshire New University
High Wycombe
09.2013 - 09.2016

Skills

Business planning

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Software

Programming languages

Cybersecurity

General computer skills

Research skills

Microsoft Office

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The way to get started is to quit talking and begin doing.
Walt Disney

Timeline

Assistant Manager

Sitel
05.2020 - 07.2022

Business Associate

Clydesdale and Yorkshire Bank
11.2018 - 06.2019

Voluntary Worker

My Chosen Ones Millennium Ministries
05.2017 - 05.2018

UKC FOS PPI Complaint

Barclays Bank
07.2016 - 05.2020

Bachelor of Arts - Business Management

Buckinghamshire New University
09.2013 - 09.2016

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Lordina AsareAssistant Manager