Loranda Abazi
London,United Kingdom
Summary
Customer-focused professional with expertise in guest relations and health and safety compliance. Bilingual in English and Albanian; excels in communication and cultural sensitivity. Experienced in child protection, safeguarding, and activity planning. Skilled in student supervision, parent-teacher liaison, and developing educational materials, including individual education plans and dyslexia interventions.
Overview
4
4
years of professional experience
9
9
years of post-secondary education
1
1
Certification
Work history
Waitress
Lite Bite
London, London
2018.11 - 2020.03
- Maintained an excellent level of service in a busy and demanding restaurant environment.
- Warmly greeted guests upon arrival to create a welcoming atmosphere.
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
- Addressed guest complaints and coordinated with kitchen staff or management to resolve issues promptly.
- Communicated effectively and collaborated with team to manage tasks in high-pressure environments.
- Processed cash transactions with accuracy, ensuring balanced till at end of shift.
- Cleared used crockery, glassware, and cutlery from tables to maintain cleanliness.
Sales Assistant
Pull & Bear
Tirana, Albania
2016.04 - 2018.11
- Collaborated effectively with team members to meet sales targets.
- Built strong relationships with regular customers for repeat business.
- Improved customer service by efficiently handling queries and complaints.
- Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
- Cultivated communication skills and customer care, collaborating effectively with team members in busy environments.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
- Followed company procedures and guidelines for smooth retail operations.
- Conducted stock checks, faced-up shelves and recorded out-of-stock items to fulfil customer demand.
Supervisor
Regents Partner Ltd
London
2019.06 - 2020.02
- Managed daily operations to increase productivity.
- Supervised team members, allocating daily duties to ensure operational efficiency.
- Demonstrated leadership by guiding team members during projects.
- Led team meetings, ensured clear communication amongst all members.
- Provided constructive feedback to staff for improved performance levels.
- Supported colleagues while upholding high service standards to enhance customer satisfaction.
- Ensured health and safety procedures were followed.
- Reduced workplace conflicts through effective communication and negotiation skills.
EU Local Coordinator
Mat Municipality
, Albania
2017.03 - 2018.10
- Coordinated local events, increasing community participation and strengthening local connections.
- Strengthened resident relationships through regular face-to-face meetings.
- Established partnerships with external organisations, improving access to communal services for residents.
- Served as first point of contact for community concerns and complaints, facilitating timely resolutions.
- Organised volunteer opportunities, fostering stronger civic duty amongst residents.
- Developed brochures and flyers to educate the public about community resources.
- Demonstrated skills in school administration and safeguarding practices.
- Handled confidential information with utmost professionalism and adherence to privacy standards.
- Operated photocopier and printer to produce materials for meetings.
Teaching Assistant
28 Nentori High School
, Albania
2016.10 - 2016.12
- Facilitated literacy and numeracy activities, enhancing student engagement and comprehension.
- Provided individualised support to students needing extra help during lessons.
- Supported reading development by listening to students read and offering guidance.
- Marked homework and provided constructive feedback to guide student improvement.
- Communicated regularly with teachers regarding student progress.
- Reinforced school policies and promoted positive behaviour, fostering a supportive learning environment.
- Organised and arranged classrooms along with learning materials prior to each lesson.
Education
MSc - Faculty of Foreign Languages
University of Tirana
Albania 2016.09 - 2018.09
BA - Faculty of Foreign Languages
University of Tirana
Albania 2010.10 - 2013.09
High School Diploma - Secondary School
28 Nentori School
Albania 2006.09 - 2010.05
Skills
- Customer service
- Guest relations
- Order management
- Health and safety
- Strong communication skills
- Bilingual: English & Albanian
- Organisation and time management
- Calm under pressure
- Team collaboration
- Cultural sensitivity
- Conflict resolution
- Child protection awareness
- Safeguarding regulations compliance
- Activity planning
- Student supervision
- Parent-Teacher liaison
- Worksheet preparation
- Creative lesson planning
- Developing learning materials
- Homework and test preparation
- Pupil assessment
- Social emotional learning
- SEN knowledge
- Dyslexia interventions
- Individual education plan development
- Digital resource utilisation
- Speech and language development
- Parent-Teacher collaboration
- Use of teaching aids
- GCSE subject knowledge
- Homework and test preparation
Certification
- Teaching Assistant Qualification – Currently in progress
- Safeguarding Training – Currently in progress
- DBS Checked
- Full Right to Work in the UK
Languages
English – Fluent
Beginner
Albanian – Native
Beginner
Italian
Beginner
Affiliations
- I have a strong interest in photography, which has helped me develop a keen eye for detail, creativity, and visual storytelling. I enjoy walking in nature, an activity that strengthens my appreciation for the environment while promoting resilience, mindfulness, and overall well-being. Additionally, I am passionate about reading, which continually expands my knowledge, critical thinking skills, and understanding of diverse perspectives.
References
Available upon request.
Timeline
Supervisor
Regents Partner Ltd
2019.06 - 2020.02
Waitress
Lite Bite
2018.11 - 2020.03
EU Local Coordinator
Mat Municipality
2017.03 - 2018.10
Teaching Assistant
28 Nentori High School
2016.10 - 2016.12
MSc - Faculty of Foreign Languages
University of Tirana
2016.09 - 2018.09
Sales Assistant
Pull & Bear
2016.04 - 2018.11
BA - Faculty of Foreign Languages
University of Tirana
2010.10 - 2013.09
High School Diploma - Secondary School
28 Nentori School
2006.09 - 2010.05