Lorand Csoka
Hungerford,West Berkshire
Summary
Forward-thinking Assistant Manager skilled at leading teams to efficiently meet goals. Successful background matching employees with roles for maximum performance. Upbeat and proactive with strong focus on continuous operational improvement.
Overview
9
9
years of professional experience
1
1
Certification
Work history
Bar and Duty Manager,Assistant Manager
The Coaching Inn Group Ltd, Hungerford
07.2019 - Current
- I am taking responsibility for the financial success of the bar/pub which I was charge of
- I am having a range of duties,including administrative, leadership and practical tasks
- I am ensuring that I was serve and run the bar efficiently and that the customer has the best possible experience
- I am also responsible for the success and development of the staff
- My main duties and responsibilities was including:
- I am Leading a small team of the Hotel/Bar staff
- Pitching in to help with drink mixing or table service where was necessary
- I am Ensuring that the front-of-house is fully staffed,particularly during peak times
- I am Creating a welcoming environment for customers
- I am Ensuring consistent, high quality beverages are served to customers
- Dealing with customer feedback and providing adequate solutions to customer complaints
- Creating a positive work environment for staff and encouraging their career development
- Monitoring inventory of beverages to ensure adequate stock
- Overseeing the cleanliness of staff and the physical bar area and paying attention to possible health hazards and regulation violations
- Administrative & Business Operations
Site Bar Manager
Cirrus Inns The Trout, Tadpole Bridge
Faringdon
02.2018 - 06.2019
- I was Preparing alcoholic or non-alcoholic beverages for bar and patrons
- Interacting with customers, taking orders and serving snacks and drinks
- I was Assessing bar customers needs and preferences and making recommendations
- I was Mixing ingredients to prepare cocktails
- Plan and present bar menu
- Checking customers' identification and confirm it meets legal drinking age
- I was Restock and replenish bar inventory and supplies
- Stay guest focused and nurture an excellent guest experience
- Comply with all food and beverage regulations .
- Interviewed, hired and trained staff on best bar practices, maintaining highly efficient service teams.
- Identified and addressed underperformance and non-compliance.
- Ordered beverage and equipment stock by analysing sales and customer trends.
- Monitored bar expenses and operations to minimise costs.
- Oversaw line cleaning and cellar management.
- Protected brand image by delivering exceptional bar presentation and maintenance.
- Organised special events and functions and corporate lunches.
- Guaranteed proper cash management, sales measurement and cash-up processes for operational standards.
- Executed prompt, precise drinks service at high-capacity events, minimising customer waiting times.
- Planned staffing levels based on evolving service demands.
- Led team to deliver outstanding hospitality operations.
- Delivered in-depth training to customer-facing staff, promoting strong service performance.
- Maintained safe working and guest environments, reducing injury and incident risks.
- Quickly identified problem situations, skilfully resolving incidents to maintain satisfaction of involved parties.
Bar Supervisor
Redesdale Arms Moreton, Marsh
Moreton in Marsh, Gloucestershire
03.2017 - 12.2017
- I was responsible for assisting with bar operations,was ensuring that customers receive the best service possible
- Upholding a constant level of staff productivity,was ensuring that the bar's budget is not exceeded and maintaining health and safety standards within the bar
- I was Dealing with customer feedback and providing adequate solutions to customer complaints
- I was Creating a welcoming environment for customers,locals.
- Mentored junior bartenders in mixology best practices to ensure overall team confidence and competence.
- Maintained exceptional customer service at peak times through strategic management of priorities and responsibilities.
- Closely monitored stock levels to implement necessary replenishments for smooth running bar service.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
- Created visually appealing drink displays, enticing customers to try cocktail offerings to grow profits.
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
Waiter and Barman
Whittlebury Park Golf & Country Club, Whittlebury - Whittlebury
04.2016 - 12.2016
- I was succesfully completing my duties (including Silverstone Grand Prix Circuit in July ) for 9 months at this Golf Park with 5 different buildings,dealing with all type of customers from old golf members to event guests from wedding or a party
- Meanwhile,I was :
- Ensuring the highest standards of cleanliness,safety,compliance with licensing law and cash handling procedures
- Processing payments from customers
- Ensuring the bar has sufficient stock ,restocking and looking after drinks deposit
- Ensuring customers are satisfied with their meals and completing customer care checks
- Clearing,re-laying all tables,daily setups and serving food for small and big events - from 15-300 pers
- (weddings,birthday party,golf anniversaries,etc)
- Taking and serving food orders from the Bistro,maximizing sales,where possible
- Deal with customers queries in order to achieve a satisfactory outcome.
Porter/General Assistant
Celtic Royal Hotel
Gwynedd
06.2015 - 01.2016
- During my 8 months at Celtic Royal - a 4 stars Hotel in Wales,near Snowdonia,National Park,I have experienced the next responsabilities :
- Taking instructions from the Reception Desk and working closely with Reception
- Luggage assistance - handling luggage and sharing information about it
- Looking after conferences,to include room set-up and serving of refreshments and general requests
- Assisting the kitchen during breakfast times
- Bar and lounge service
- Roomservice bar assistance,serving dishes and waiting when it was required .
Education
Diploma of Higher Education - Informatics Engineering
Petru Maior Targu Mures
Skills
- Sales
- Serving Experience
- Customer Service
- Training
- POS
- Microsoft Powerpoint
- Organizational Skills
- Microsoft Excel
- English
- Microsoft Office
- Inventory Control
- Cash Handling
- Inventory
- Time Management
- Cashiering
- Operations Management
- Schedule Management
- Data Entry
- Computer skills
- Administrative experience (10 years)
Certification
Administrative & Business Operations (10+ years)
IT
Sales administration (7 years)
Business management (2 years)
Languages
Hungarian - Expert
Romanian - Expert
Languages
Hungarian
Proficient (C2)
Romanian
Proficient (C2)
English
Advanced (C1)
Timeline
Bar and Duty Manager,Assistant Manager
The Coaching Inn Group Ltd, Hungerford
07.2019 - Current
Site Bar Manager
Cirrus Inns The Trout, Tadpole Bridge
02.2018 - 06.2019
Bar Supervisor
Redesdale Arms Moreton, Marsh
03.2017 - 12.2017
Waiter and Barman
Whittlebury Park Golf & Country Club, Whittlebury - Whittlebury
04.2016 - 12.2016
Porter/General Assistant
Celtic Royal Hotel
06.2015 - 01.2016
Diploma of Higher Education - Informatics Engineering
Petru Maior Targu Mures
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