Loona OMAR
Summary
I am a highly motivated and results-driven customer service professional with over 16 years of experience in the field. I have a proven track record of delivering exceptional customer service and resolving customer complaints in a timely and efficient manner. I am skilled in building strong relationships with customers and have a deep understanding of their needs and requirements. I am a great communicator and have excellent listening skills, which enable me to understand customer issues and provide effective solutions.
Overview
19
19
years of professional experience
Work History
Operations Coordinator, Asia Pacific
Accuray Asia Limited
05.2017 - 12.2023
- Keep close monitoring on warranty and contract status of nearly 180 installation sites in Asia Pacific
- Prepare service agreement for distributors
- Assist engineers to complete work order in ServiceMax (Sales Force.com)
- Tracing the progress of Field Action and Schedule PM
- Identify the problem then assign it to suitable engineers after receiving complain email
- Prepare comprehensive monthly report about service contract status, engineer work hour and service work progress to regional service director
- Maintain liaison between senior management, sales department, distributors, headquarters in US for updating service information
- Assisted service coordination work for other APAC distributors
- Monitoring internal engineers and distributor compliance, like tools calibration, service report and service training material
- Work closely with logistic team and forwarder to ensure equipment and consumable can be delivered to customer within schedule
Senior Service Admin
Bio-Rad Pacific Limited
10.2006 - 05.2017
- Keep close monitoring on warranty and contract status of nearly 100 installation sites in Hong Kong and Macau
- Prepare service quotations, contracts and tenders for government and private hospital customers
- Assist engineers to complete work order in Baan
- Tracing the progress of Schedule PM
- Identify the problem then assign it to suitable engineers after received complain hotline call from customers
- Prepare comprehensive monthly report about service contract status and service work progress to regional service manager in Singapore
- Maintain liaison between senior management, sales department, distributors, headquarters in US and manufacturing site in Switzerland for updating service information
- Assisted service coordination work for other APAC branches
- Monitoring internal engineers and distributor compliance, like tools calibration
- Work closely with logistic team and forwarder to ensure equipment and consumable can be delivered to customer within schedule
- Establish an effective filing system and key files ensuring security and confidentiality.
Operations Officer Assistant
Datian W. Group Hong Kong Limited
02.2006 - 08.2006
- Streamlined logistics operations by implementing efficient processes and tracking systems.
- Managed warehouse operations, ensuring timely order fulfillment and accurate record keeping.
- Improved inventory management for better stock control and reduced waste.
Clerk
IPS Worldwide Limited
12.2004 - 02.2006
- Verified entered data against source documents to maintain consistency
- Enhanced data accuracy by meticulously reviewing and correcting errors in AS400
- Prevented costly mistakes by proactively identifying discrepancies in numerical entries and rectifying them promptly.
Education
BA Hons Human Resource Management -
University of Greenwich
06.2019
Higher Diplomas in Sales, Marketing and Advertising -
Hong Kong University SPACE
06.2004
Diploma in Secretarial Studies -
Rosaryhill School Business Section
06.1999
Skills
- MS Office (Microsoft Words, Excel, Power Point, Access), AS400, Baan ERP, SFDC, Service Max
- Native in Cantonese, Fluent in Mandarin and English
- Contract Administration
- Inventory Coordination
- Logistics Coordination
- Customer Invoicing
- Process Implementation
- Cross-functional Collaboration
- Customer Service
Personal Qualifications
- 2008, BSI, ISO9001:2000 Internal Auditor
- 2007, CIBTAC, Diet and Nutrition Honours
- 1999, Pitman, Booking-keeping & Accounts Level 1
- 1999, Pitman, English for Business Communication Level 1
- 1999, Pitman, Word Processing Elementary (First Class)
- 1999, Pitman, Typewriting Intermediate
- 1998, Pitman, English for speakers of Other English Languages
- 1998, Pitman, Typewriting Elementary (First Class)
Availability
One month notice
Timeline
Operations Coordinator, Asia Pacific
Accuray Asia Limited
05.2017 - 12.2023
Senior Service Admin
Bio-Rad Pacific Limited
10.2006 - 05.2017
Operations Officer Assistant
Datian W. Group Hong Kong Limited
02.2006 - 08.2006
Clerk
IPS Worldwide Limited
12.2004 - 02.2006
BA Hons Human Resource Management -
University of Greenwich
Higher Diplomas in Sales, Marketing and Advertising -
Hong Kong University SPACE
Diploma in Secretarial Studies -
Rosaryhill School Business Section
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