Lola Jones
Brighton
Summary
A hard-working and pro-active individual with strong communication and interpersonal skills. I consistently balanced employment alongside my studies, demonstrating excellent time management, organisation, and reliability. I have experience in managerial and customer-facing roles within fast-paced environments and enjoy thinking on my feet and adapting quickly. I am seeking an entry level legal position where I can further develop my legal knowledge and professional skills.
Overview
7
7
years of professional experience
10
10
years of post-secondary education
Work history
Infoline Volunteer
Refugee Council
2024.10 - Current
- Taking enquiries via helpline from asylum seekers/refugees
- Assessing callers’ needs and signposting to appropriate support
- Working with interpreters to facilitate conversations
- Writing emails and recording information on databases
- Understanding of law and safeguarding procedures
Sales Assistant (Keyholder)
Flying Tiger
2024.10 - 2026.01
- Customer service
- Merchandising and product knowledge
- Problem-solving
- Commercial awareness
Duty Manager
The Old Fire Station
2022.09 - 2024.05
- Overseeing a 1200-person capacity venue
- Conflict resolution
- Recruitment and staff training
- Cashing up and utilising excel
- Writing ‘end of night’ reports
- Liaising with security, promoters and first aiders
Bartender
The Old Fire Station
2021.09 - 2022.09
- Various bar and cleaning duties
Customer Advisor
B&Q
2021.04 - 2021.09
- Advising customers on home projects
- Processing returns/refunds
- Stock-taking and replenishment
- Working on tills
Swim Teaching Assistant
Freedom Leisure
2019.03 - 2020.03
- Planning and delivering lessons
- Demonstrating technique and correcting faults
- Teaching one-to-one and in groups
- Engaging with children and their parents/carers
- Tailoring communication style
Seasonal Sales Assistant
Card Factory
2018.10 - 2018.12
Education
Law LLB (Hons) -
Bournemouth University
2021.09 - 2024.07
A-Levels - Law (A), English Literature (A), Modern History (B)
Varndean College
2018.09 - 2020.07
10 GCSEs (Including Maths and English) -
Dorothy Stringer
2013.09 - 2018.07
Skills
- Interpersonal Skills
- Legal Research
- Client assessment
- Conflict resolution techniques
- Customer Service
- Time Management
- Written and Verbal Communication
- Commercial Awareness
- Public Speaking
- Attention to Detail
- Leadership
- Problem Solving
- Microsoft Word/PowerPoint
- Client confidentiality compliance
- Experienced in record keeping
- Safeguarding procedures adherence
Affiliations
- Collecting vinyl records and listening to music
- Trying new foods and cooking/baking
- Walking by the seafront
References
References available upon request.
Timeline
Infoline Volunteer
Refugee Council
2024.10 - Current
Sales Assistant (Keyholder)
Flying Tiger
2024.10 - 2026.01
Duty Manager
The Old Fire Station
2022.09 - 2024.05
Law LLB (Hons) -
Bournemouth University
2021.09 - 2024.07
Bartender
The Old Fire Station
2021.09 - 2022.09
Customer Advisor
B&Q
2021.04 - 2021.09
Swim Teaching Assistant
Freedom Leisure
2019.03 - 2020.03
Seasonal Sales Assistant
Card Factory
2018.10 - 2018.12
A-Levels - Law (A), English Literature (A), Modern History (B)
Varndean College
2018.09 - 2020.07
10 GCSEs (Including Maths and English) -
Dorothy Stringer
2013.09 - 2018.07