Lola Tattersall

During my time at Booths I have made a positive impact within my team and have shown potential for future leadership. For example; my team leader has placed certain responsibilities on me such as as asking me to encourage others within my team to work together to meet our collective KPI's. The Leadership Team often rely on me to ensure that the store looks the best that it can in terms of stock visuals as well as ensuring all stock is rotated in date order. I have demonstrated my ability to work well within a team by collaborating efficiently with team members whilst being a role model for my colleagues. I have also provided excellent customer service by assisting customers with product selection and handling requests with friendly, knowledgeable service and support and achieving positive customer feedback. In addition, I have effectively dealt with customer complaints and queries by resolving their issues,professionally and promptly during both busy and quiet periods. I provide efficient checkout service with high levels of customer care and adhere strictly to store policies and procedures such as "Challenge 25".

I have participated actively in staff meetings contributing valuable insights towards improving store performance.

I always complete my tasks within my deadlines with efficiency and attention to detail. I am proactive in my work and am able to multi-task such as completing stock adjustments where necessary; whilst also completing other diverse tasks within the store, such as helping customers. I maintain a tidy work space in order to minimize the risk of injury to customers or colleagues and ensure that all health and safety regulations are complied within the store premises at all times, such as wearing safety boots, wearing the correct uniform and adhering to manual handling guidelines.

This role has given me a broad experience of team work, dealing with internal estate holders and boosted my confidence for the next steps in my career.

• Gained experience in how administrative support to the Project Manager leads to smoother workflow.
• Facilitated effective communication amongst team members for greater productivity.
• Insight into documentation of all project phases.
• Worked closely with seniors to learn more about project management techniques and approaches.
• Attended meetings with senior members and apprentices throughout the week
• worked closely with the maintenance team on site
• several site tours including both Heysham 1 and Heysham 2
• Gained further knowledge about the nuclear industry and how it is used in order to create energy
• visited each project on site that the department for project management were currently working on

Gained experience of working with the general public, which enabled me to develop customer service skills alongside running a small retail outlet. Assisted customers and directed them to desired merchandise which resulted in a positive shopping experience and increased sales through suggestive selling techniques. Arranged displays and carried out weekly stock checks, to ensure sufficient stock to meet demand. Swift processing of transactions to reduce customer waiting time, whilst ensuring cash registers were operated with accuracy, timely processing of cash and card transactions.

This job has allowed be to develop my communication skills with different types of customers which has enabled me to grow in confidence and develop my customer service skills to allow me to progress to the next steps of my early career.