Lola Ologbenla
London
Summary
A highly motivated, conscientious and forward-thinking individual, who has consistently demonstrated the ability to effectively manage fast paced and challenging environments. An excellent service driven team player with a keen eye for detail, who can balance conflicting schedules with the need for excellence.
Overview
20
20
years of professional experience
5
5
years of post-secondary education
Work History
Property Manager-Senior Specialist
Home-Made UK Properties
05.2021 - 03.2024
- Principal member of newly created property management department with initial portfolio of 50 properties under management for initial year year increasing to over 600 properties by year three.
- Working alongside department of four team members.
- Responsible for integration of brand-new SMEs into portfolio.
- Responsible for department de-escalation and compliant handling for efficient and effective resolution.
- Sustaining 98% client retention rate success on managed properties.
- Ensuring KPIs are met and exceeded.
- Supporting change management in restructuring department to provide “best in class” property management service.
- Project managing department initiatives to enhance service offerings and business objectives.
- Building and fostering relationships with existing and new clients for repeat business and portfolio growth.
- Onboarding and auditing of contractors to include creation of contractor compliance policy documentation.
- Conducting weekly 121s and bi-annual performance reviews and chairing team weekly meetings
- Recruitment and onboarding of new starters including running new starter training sessions; company-wide.
- Provided strategic guidance and leadership to team, fostering culture of innovation and continuous improvement.
Head of Property Management
Countrywide Residential Lettings
01.2014 - 11.2019
- Managing team of 12 property managers and overseeing property management function of over 1900 fully managed properties across 16 branches within Southeast London.
- Property Management Centre based in Bromley.
- Ensuring best practice across broad spectrum of responsibilities not limited to include compliance, critical safety, property refurbishments, general maintenance and contractor management.
- Full ownership of HMO/Licensing Management.
- Monthly attendance at Branch Manager and Senior Management meetings Driving performance on enhanced key KPI's.
- Team coaching, training and guidance to include regular weekly meetings.
- Regular reporting on team performance and implementing strategies to improve overall service.
- Developed plans and strategies to promote continuous improvement including incentives and rewards programmes.
- Complaints handling and resolution.
- Managed teams by overseeing hiring, training and professional growth of employees.
Head of Procurement & Lease Management
Go Native Ltd.
08.2011 - 08.2013
- Management of Procurement and Lease Department function, Overseeing 4 team members and 30 strong Home-search Consultant network.
- Mentored and motivated junior procurement staff to consistently meet and exceed departments KPI's.
- Developed and maintained search consultant network to include recruitment, contracting and training of all consultants on behalf of business.
- Rigorous compliance with business standards being achieved, In-depth analysis on area market trends, utilising property search engines and agent contacts to provide realistic and transparent feedback to clients on budget requirements on selected locations.
- Developed strong working relationships with vast array of Letting Agents throughout UK, frequently ensuring first refusals on suitable properties sourced.
- Ensured business continuity, utilising local suppliers to minimise risk of supply chain disruptions.
- Lead management of Lease Department to ensure satisfactory conclusion was reached for leases entered.
- Lead management of end of tenancy dilapidations process.
- Ensuring all functions operated within set time constraints, delivering quality sourced accommodation within remit of retained clients SLA's.
- Appointed 1 of 5 authorised signatories for business for legal documentation.
Lease Manager
Go Native Ltd.
10.2007 - 08.2013
- Management of Lease Department to ensure business were compliant with all legal requirements and meeting commercial objectives.
- Offer submission to Landlords and Agents to include negotiation of lease terms.
- Accurate preparation of all tenancy agreements.
- Management of lease renewal and termination process.
- Resolved lease related queries required by other departments to include compensation and rent stoppages and legal rights of Tenant.
- Worked with other business areas to ensure smoother transition of properties into and out of all portfolios.
- Delivered monthly reports and assisted with development of staff training manuals.
- Continually assessed and improved various lease management processes.
- Responsible for management and continuous training of 1 member of staff.
Administrator/Coordinator
Macdonald & Company
02.2007 - 09.2007
- Range of short-term temporary assignments for wealth of corporate property companies to includes Colliers CRE, Sanderson Weatherall, Ian Learner & Associates, Cluttons LLP and Cohen & Stears.
- Duties included high volume typing for Project and Consultant. Department and coordinating Auction process to conclusion.
Lettings Coordinator
Strutt & Parker (Formally Lane Fox)
10.2003 - 01.2007
- Management of renewal and termination process for 3 London office based in Chelsea, Kensington and Fulham.
- Legal documentation control included preparation of all renewal documents to include Memorandums of Agreements, Deeds of Variation.
- Ensuring high accurate standards were always maintained.
- Management of legal requirements to include gas and electrical safety checks.
- Management of renewal accounts to include releasing held deposits, chasing late payments and setting up standing orders as well as advising on SDLT.
- Appointed 1 of 2 high level systems administrators for “Aspasia” database.
- Coordinating workload for Administrative Assistant.
Education
High School Diploma - Professional Chef
Westminster College
London 09.1982 - 07.1987
Skills
- Comprehensive Industry Knowledge
- Conflict Resolution
- Relationship Management
- Team Management
- Service Delivery
- Negotiation
- Confidentiality
- Property Maintenance
- Project Management
- CRM Software
- Compliance
- Lease drafting
- Regulatory compliance
- Contractor sourcing
- Financial management
ADDITIONAL EDUCATION & TRAINING
- ARLA Level 3 Technical Award: Units 1 and 3 passed.
- ARLA training courses: TDSRA; Introduction to Lettings; Basic Housing Law; Deposits and Damages; Basic Commercial Housing Law
- Systems: Microsoft Office 365; Rentman; Estate Craft; Aspasia; SIFT, Sales Force, Fixflo.
Timeline
Property Manager-Senior Specialist
Home-Made UK Properties
05.2021 - 03.2024
Head of Property Management
Countrywide Residential Lettings
01.2014 - 11.2019
Head of Procurement & Lease Management
Go Native Ltd.
08.2011 - 08.2013
Lease Manager
Go Native Ltd.
10.2007 - 08.2013
Administrator/Coordinator
Macdonald & Company
02.2007 - 09.2007
Lettings Coordinator
Strutt & Parker (Formally Lane Fox)
10.2003 - 01.2007
High School Diploma - Professional Chef
Westminster College
09.1982 - 07.1987
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