Lola Matthews
Stanwell,Surrey
Summary
Highly organised and punctual professional with a talent for creating warm and welcoming environments. Demonstrates strong communication skills whilst maintaining professional relationships with customers. Adaptable in challenging situations and eager to learn new skills, contributing to continuous personal and professional growth.
Outside of work, living an active lifestyle and spending time with family and friends. I enjoy taking my dog, Bonnie, out on long walks with friends on a sunny day. Favourite past time is reading a book or listening to podcasts. Eager to explore new avenues that are a bit more personal on a one to one basis. Very keen to make a difference and do something that really matters.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
Work history
Senior Cargo Agent
Emirates Skycargo
Stanwell, Surrey
04.2023 - Current
- Tracked shipments accurately throughout the journey, provided real-time updates to customers' when requested.
- Processed customers' requests efficiently, resulting in increased client satisfaction and great feedback.
- Frequently getting first hand experience on how flights are loaded to better understand the process beyond booking.
- Followed industry best practices by maintaining excellent communication and organisational skills whilst answering over 100 emails daily.
Cargo agent
Emirates skycargo
Stanwell, Surrey
02.2022 - 04.2023
- Tracked customers personal items to reassure them that their products have arrived safely.
- Building great relationships with customers.
- Handled Valuable shipments with care and discretion.
- Followed all training programmes to ensure everything is done to the best of my ability.
ID pass officer
Team spirits airport operations ltd
Staines-upon-Thames, Surrey
08.2021 - 02.2022
- Creating personal files for people looking for a job in the airport.
- Worked diligently under pressure whilst preserving high-quality output.
- Ensuring that there is a level of trust between the customer and i so they know the job will get done to their satisfaction.
- Increased efficiency by keeping files and documents extremely well organised.
Sales assistant
The Entertainer
Staines-upon-Thames, Surrey
12.2020 - 12.2020
- Improved customer service by efficiently handling queries and complaints.
- Created a welcoming shop environment by maintaining clean and well-organised displays.
- Making the effort to learn about the products ensuring to provide comprehensive guidance to customers.
- Utilised excellent communication skills to provide detailed product information.
Sales assistant
New Look Retailers
Staines-upon-Thames, Surrey
10.2019 - 12.2019
- Creating appealing displays for new items to encourage more customers.
- Ensured stock replenishment in a timely manner to maintain product availability.
- Always looking approachable to ensure people get the help they need.
- Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
Waitress
Thorpe Park Resort
Chertsey, Surrey
03.2018 - 08.2018
- Utilised professional communication skills to resolve customer complaints.
- Maintained clean and organised dining area for customer comfort.
- Took food and drink orders in a timely fashion and assured they were to the customers specific needs.
- Demonstrated excellent multitasking abilities bringing food out on time and organising/cleaning the general area.
Call Critiquer
Total Telephone Solutions
Egham, Surrey
07.2017 - 02.2018
- Carried out day-to-day duties accurately and efficiently.
- Listened to and monitored phone calls that were held by car dealers to make sure they were giving their customers the best service.
- Scoring each call to confirm they were meeting targets.
- Demonstrated great multitasking abilities by listening to calls whilst completing the score chart.
Education
NVQ Level 3 - Hairdressing
Brooklands College
Ashford, Surrey 09.2018 - 07.2019
NVQ Level 2 - Hairdressing
Brooklands College
Ashford, Surrey 09.2017 - 07.2018
GCSEs - 9 GCSE Qualifications
Thomas Knyvett college
Ashford, Surrey 09.2012 - 05.2017
Skills
- Extremely well organised
- Excellent time keeping
- The ability to create a welcoming environment
- Very confident keeping in touch with customers to maintain that work relationship whilst remaining professional
- Can adapt to working in difficult situations
- Always open to learning something new
Affiliations
- Reading
- Exercise
- Going out with friends and spending time with family
Accomplishments
- Was appointed Employee of the month at Team spirits Airport operations in recognition of the hard work i had put in and going above and beyond for customers.
- Given a promotion at Emirates Skycargo after just 14 months working for the company.
Timeline
Senior Cargo Agent
Emirates Skycargo
04.2023 - Current
Cargo agent
Emirates skycargo
02.2022 - 04.2023
ID pass officer
Team spirits airport operations ltd
08.2021 - 02.2022
Sales assistant
The Entertainer
12.2020 - 12.2020
Sales assistant
New Look Retailers
10.2019 - 12.2019
NVQ Level 3 - Hairdressing
Brooklands College
09.2018 - 07.2019
Waitress
Thorpe Park Resort
03.2018 - 08.2018
NVQ Level 2 - Hairdressing
Brooklands College
09.2017 - 07.2018
Call Critiquer
Total Telephone Solutions
07.2017 - 02.2018
GCSEs - 9 GCSE Qualifications
Thomas Knyvett college
09.2012 - 05.2017
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