Summary
Overview
Work history
Education
Skills
Timeline
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Lola Marshall

Nottingham ,Nottinghamshire

Summary

Dedicated professional with expertise in efficient communication and customer service. Demonstrates strong skills in detail-oriented cleaning, till operation management, and cash handling. Proven ability to manage flexible time schedules while maintaining excellent customer relations. Committed to enhancing operational efficiency and delivering exceptional service.

Overview

2
2
years of professional experience

Work history

Bus Cleaner

Acorn Travel
Nottingham, Nottinghamshire
06.2023 - Current
  • Applied proper cleaning techniques to restore the original appearance of buses.
  • Provided a welcoming environment for guests through meticulous detailing of buses.
  • Performed deep cleanings of both interior and exterior surfaces to maintain bus condition.
  • Prioritised responsive communication with management about any potential issues-ensured prompt resolution.
  • Managed inventory control for all necessary cleaning supplies-ensured availability at all times.
  • Worked flexibly including weekends and holidays to meet business demands, providing uninterrupted service continuity.

Charity shop volunteer

Oxfam
Nottingham, Nottinghamshire
05.2023 - 12.2023
  • Packaged sold items carefully for optimal customer satisfaction post-purchase.
  • Participated in training sessions regularly to enhance personal skill set and contribution.
  • Managed till transactions, resulting in accurate accounting.
  • Dealt with customer queries and complaints effectively, maintaining high levels of satisfaction.
  • Accepted and processed cash, cheque, card and mobile payments.
  • Facilitated smooth checkout process with accurate money handling skills.
  • Rotated stock periodically, reducing instances of expired or outdated inventory.
  • Resolved customer complaints, ensuring satisfaction and repeat business.
  • Worked flexibly across different shifts as per requirement, demonstrating commitment towards job role.

Education

GCSEs -

The Redhill Academy
Nottingham
09/2018 - 06/2023

A-Levels -

The Redhill Academy
Nottingham
09/2023 - 06/2025

Skills

  • Efficient communication
  • Detail-Oriented cleaning
  • Till operation management
  • Flexible time management
  • Cash handling
  • Customer Service
  • Customer relations
  • Time efficiency


Timeline

Bus Cleaner

Acorn Travel
06.2023 - Current

Charity shop volunteer

Oxfam
05.2023 - 12.2023

GCSEs -

The Redhill Academy
09/2018 - 06/2023

A-Levels -

The Redhill Academy
09/2023 - 06/2025

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Lola Marshall