Lola Fatuga

• Worked on development and enhancement of Report It, online tool for residents, businesses, and visitors to report street and estate issues under Fairer Westminster operations
• Collaborated with stakeholders to gather requirements for 'Report It' tool, identifying and documenting user needs and challenges related to reporting street and estate issues
• Mapped and analysed processes, identified operational inefficiencies using Value stream Analysis and recommended improvements for Report It
• Collaborated with stakeholders to translate complex business needs into actionable requirements for system development.
• Broke down user requirements into detailed user stories and acceptance criteria for development team, prioritising features to ensure tool addressed key issues effectively
• Worked with designers to ensure tool's interface was user-friendly, intuitive, and accessible to all users, ensuring design aligned with goals of 'Report It' platform
• Coordinated with development team to ensure proper implementation of tool's features based on user stories, assisted in defining test cases, and supported quality assurance (QA) team to ensure tool functioned correctly across different user scenarios.
• Collected feedback from users and stakeholders to identify improvements or new features for tool, leading product iterations based on user feedback and performance analysis to enhance platform's effectiveness
• Analysed product requirements and user stories to identify potential edge cases not covered in regular testing or user flow
• Worked with QA team to ensure that edge cases were adequately tested in different environments (e.g., various browsers, devices, or operating systems)

Benefit(s)|Outcome(s)

• Integration of Microsoft Dynamics streamlined process of submitting and tracking street and estate issues, making it easier for residents, businesses, and visitors to report problems
• This led to enhanced user experience and faster issue resolution, contributing to overall community satisfaction.

Project: Development and Implementation of self-service portal for vehicle licensing and inspection operations of Taxi and Private hire vehicles for TFL to improve customer experience and bring efficiencies in operations

• Gathered and articulated user, business, functional and non-functional requirements
• Documented requirements accurately to ensure all requirements contributing to delivery are valid and tracked
• Worked closely with key internal and external stakeholders to understand requirements, ensuring business and system changes were being delivered effectively through gap analysis, process management, and documentation
• Worked with product owner and scrum master throughout project, ensuring requirements are created in product backlog, translated into user stories and earmarked for development sprints
• Conducted workshops with end users to understand pain points and identify opportunities for improvement to dive efficiency by using LEAN technique
• Facilitated discovery workshops, work-stream meetings and presentations and produced required materials to share ideas and findings
• Coordinated testing of new portal by developing detailed test plan that ensured that all aspects of portal were tested thoroughly

Test Manager Duties:
• Performed continuous process improvement by analysing current system performance and recommending optimisations, leading to significant efficiency gains and time savings.
• Developed and implemented a comprehensive testing strategy and plans for the self-service portal, encompassing functional, non-functional, integration, and UAT testing while ensuring alignment with project timelines and objectives.
• Led testing phases (functional, integration, system, regression, and UAT), monitored progress, identified risks, and resolved issues to maintain quality and timelines.
• Managed defect tracking and resolution, providing timely updates to stakeholders regarding testing progress, defect status, and quality metrics.

Benefit(s)|Outcome(s)

• Streamlined and increased efficiency of vehicle inspection by 40%
• Reduced hand-off of tasks by 20% in end-to-end process in inspection centre

Project: Led discovery and migration of public-facing Managed Gateway service supporting over 30,000 transactions annually for Farming and Countryside Programme

• Identified strategic solution for transitioning legacy applications and interfaces to ensure seamless continuity post-data centre decommissioning
• Conducted comprehensive discovery of Managed Gateway service to understand its architecture, transaction flows, and security dependencies, ensuring alignment with government security standards
• Conducted risk assessments to identify potential threats during migration and implemented mitigations to align with GDS security principles
• Developed strategic migration plan to ensure continuity for legacy applications and interfaces while addressing security and operational risks
• Identified and mitigated risks associated with reliance on single individual by actively engaging with stakeholders to extract and document critical system knowledge
• Created and led knowledge-sharing sessions to distribute information, reducing dependency on specific individuals and fostering team resilience
• Conducted user research to capture and document stakeholder needs, ensuring user-centred approach to solution design
• Conducted real-world user testing of Managed Gateway service, gathering feedback on functionality, security, and usability
• Analysed test results, identified pain points, and prioritised issues, ensuring product met user needs and service goals.
• Worked with stakeholders to prioritise iterative improvements, aligning changes with GDS principles and refining product for wider release
• Tracked updates, documented changes and risks, and communicated progress to stakeholders, ensuring alignment on project goals and next steps.

Benefit(s) |Outcome(s)

• Legacy systems integrated with Managed Gateway, enhancing compatibility and performance
• Detailed Technical documentation of legacy systems, dependencies, and integration points with Managed Gateway

Project 1: Upgraded licensing system used by 14 business areas across council to improve functionality, performance, and user experience, ensuring it met evolving needs of each department.

Project 2: Exacom implementation project to establish robust system and process for collecting, monitoring, and managing spending of CIL (Community Infrastructure Levy) and Section 106 funds.

• Gathered and documented detailed business and technical requirements through stakeholder interviews and workshops for Exacom implementation and Redbridge licensing system upgrade.
• Collaborated with stakeholders to translate business needs into actionable system requirements, ensuring alignment with project's objectives and new systems met operational and regulatory standards.
• Facilitated design workshops with cross-functional teams to ensure requirements were clearly understood and translated into effective solutions, creating user stories and functional specifications for development.
• Documented and analyzed current ("As-Is") and future ("To-Be") processes, identifying gaps and recommending improvements for Exacom system and licensing software upgrades.
• Supported user acceptance testing (UAT) by developing test cases, coordinating with key stakeholders, and ensuring solutions met business and functional requirements before deployment.
• Defined system interfaces and integration points for seamless data flow and functionality across internal and external systems, ensuring smooth communication
• Provided training and created user documentation to successfully adopt new systems, ensuring end-users across departments were equipped with knowledge to utilize upgraded solutions effectively.

Benefit(s)|outcome(s)

• Produced statement of requirement for development by third-party supplier
• Reviewed and improved current processes through procurement and implementation of new database for recording and monitoring CIL and S106 monies
• Ensured integration with other systems to collaborate as better authority
• Reduced organizational operating costs by 35% by streamlining processes.

Project 1: A Device Management and Standardisation (DMS) project involving upgrading 2,500 devices running Windows 7 and Windows 10 operating systems to Microsoft Intune cloud-based service.

Project 2: MySouthend project to automate and eliminate non-value-adding activities and manual processes in back-office to improve end-user online experience across

• Gathered and documented business requirements for upgrading 2,500 devices from Windows 7 and Windows 10 operating systems to Microsoft Intune cloud-based service, ensuring all stakeholder needs and expectations were captured.
• Analyzed existing device management processes, identified inefficiencies and improvement areas, and proposed solutions to streamline migration to Microsoft Intune.
• Collaborated with IT and technical teams to define technical requirements for device upgrades, ensuring compatibility with Microsoft Intune and seamless transition across all devices.
• Worked with stakeholders to prioritize device upgrade timelines and minimize disruption to daily operations, ensuring rollout plan met business needs.
• Facilitated testing and validation of upgraded devices, ensuring devices met business and security requirements, and coordinated user acceptance testing (UAT) for Microsoft Intune platform.
• Developed training and support materials for end-users and IT teams, ensuring successful adoption and troubleshooting of new system post-upgrade.
• Monitored and reported on project progress, ensuring timely and successful completion of device upgrades with minimal service interruptions.
• Gathered requirements from business stakeholders to identify non-value-adding activities and manual processes in back-office, aiming to automate and improve end-user online experience.
• Mapped current ("As-Is") business processes, identifying bottlenecks and inefficiencies that could be improved through automation within system.
• Collaborated with developers and IT teams to design and implement automated workflows within system, ensuring alignment with business objectives and user needs.
• Prioritized automation opportunities based on their potential to improve operational efficiency and enhance online experience for end-users.
• Developed user stories and acceptance criteria for automation features, ensuring clear and actionable development tasks aligned with stakeholder expectations.
• Facilitated UAT for new automated features, ensuring that back-office processes were automated correctly and changes improved overall user experience.
• Created and delivered training materials for back-office staff and end-users, ensuring understanding and equipping them to take full advantage of new automated processes in MySouthend.

Benefit(s)|Outcome(s)

• Reduced need to maintain on-premises servers, lowering IT infrastructure costs
• Reduced IT infrastructure costs and benefited from scalable, cloud-based solution that supports future growth and remote access.

Project: Implementation of £22m Workwise customer portal (cloud-hosted digital platform)

• Collaborated closely with Scrum Master and Product Owner, jointly embedding Agile best practices and actively participating in Agile ceremonies such as backlog grooming, daily stand-ups, sprint planning and review meetings, retrospectives, and sprint demonstrations
• Worked with developers and technical Architects to create back-end tickets, including defining JSON payloads for API requests and responses
• Played key role in data integration through Northgate housing system (NEC), which seamlessly integrated with Dynamics 365 and subsequently fed Workwise portal, application hosted in Azure
• Conducted in-depth data analysis in Northgate (NEC) and mapped it into its subsequent custom entities in Dynamics 365
• Validated and presented requirements to business and technology stakeholders to ensure all stakeholders had shared understanding of requirements and goals/objectives with visual aids such as wireframes, mock-ups, process maps, use case diagrams, and BDD user stories
• Worked with Scrum team members to maintain product backlog, break down outcomes into high-level epics, and decompose epics into user stories, creating acceptance criteria for user stories
• Facilitated Agile ceremonies and 3 Amigos sessions to ensure Developers and QAs understood user stories and acceptance criteria for planning before uploading to backlog on VSTS
• Identified issues and bugs after User Acceptance Testing to Dev team and created new tickets on VSTS (Azure DevOps) to ensure bugs were tracked and quickly resolved.

Benefit(s)|Outcome(s)

• Created process flow diagrams using Visio
• Produced prioritised functional catalogue
• Created wireframes, increasing team velocity

Project: Project: Working on replacing legacy inventory software management system project (DLX to WMS) entailed automation of ordering and receiving inventory from client's distribution centre to its branches across UK

• Collaborated with cross-functional teams, including developers, engineers, and stakeholders, to gather and document business requirements that support process automation within warehouse operations
• Developed detailed functional specifications based on customer needs, ensuring that all aspects of automation projects aligned with client expectations and operational requirements
• Conducted process mapping exercises across different departments using BPMN to visualise current workflows and identify opportunities for automation and efficiency gains
• Facilitated workshops with subject matter experts and stakeholders to gather insights, validate requirements, and ensure project objectives were clearly understood and met

Benefit(s)|Outcome(s)

• Reduced operational costs and ensured improvement in all business areas, including service delivery, operations support, and customer services.
• Provided Business Intelligence (BI) and Artificial Intelligence (AI) teams with data on Predictive and Trend Analysis to identify SKUs that will increase, reduce or discontinue, thereby eliminating waste

• Successfully identified and engaged key stakeholders, fostering collaboration among academic staff, administrative personnel, IT professionals, and students.
• Conducted interviews and surveys to gather crucial insights, ensuring alignment with organisational goals
• Created tailored solutions by understanding and translating customer requirements into functional specifications.