Summary
Overview
Work History
Education
Skills
Affiliations
Certification
References
Timeline
Generic

Lola Falokun

Eccles,United Kingdom

Summary

Diligent health care team member with skills and training to safely support patients and assist clinical team member. Always ready to help with hygiene, mobility and cleaning needs. Works fast to stay ahead of continuous patient workload. Self-disciplined professional with ample experience in IT, customer service and management. Eager to enhance skills and meeting company goals and promoting best practices.

Overview

17
17
years of professional experience
7
7
years of post-secondary education
1
1
Certification

Work History

Healthcare assistant

Rayman Healthcare
Swinton, Manchester
04.2022 - Current
  • Maintained confidentiality and compliance standards for optimized patient care.
  • Completed documentation of care, hospital actions and patient activities for up-to-date client records.
  • Maintained optimal safety standards throughout client home and care environments, prioritizing risk-reduction, health and hygiene.
  • Minimized care continuity issues by keeping thorough, accurate records.
  • Prepared healthy meals with additional mealtime planning, feeding and support.
  • Assisted in all aspects of personal care, retaining comfort and dignity.
  • Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
  • Submitted reports to manager regarding status of client.
  • Ensured patients took all medications as prescribed by their doctor, recording details of timings and side effects.
  • Monitored client health conditions and reported immediate issues to manager.

Office assistant

Pressfix Nigeria Limited
Lagos, Lagos
01.2013 - 11.2021
  • Helped set up internal and external office activities for small and large groups.
  • Scheduled appointments, meetings and travel for office staff.
  • Took and relayed messages between staff, customers and other parties.
  • Received and screened high-volume internal and external communications, calls and email.
  • Supported staff with administrative needs for photocopying, faxing and filing.
  • Wrote professional letters, emails and memoranda for business communication.
  • Greeted guests and clients with warmth and professionalism.
  • Kept office tidy, organized and stocked with supplies.
  • Kept adequate office supplies on hand to support staff and business requirements.
  • Processed new clerical requests and followed up to ensure timely completion and complete satisfaction with results.
  • Processed invoices and payments using accounting software.
  • Sorted and organised different types of information by document type, personnel or location.
  • Maintained office files for reliable reference, including electronic and hard copies.
  • Carried out day-to-day duties accurately and efficiently.

Customer service officer

Spring Bank Nig Ltd
Lagos, Lagos
05.2009 - 02.2011
  • Responded to customer queries and provided excellent customer service.
  • Handled in-person, email and mailed correspondence.
  • Shared informational brochures and details about policies to help guests make decisions.
  • Managed banking and accounts with expert finance knowledge.
  • Applied conflict management to stressed and concerned customers.
  • Recorded information about inquiries and complaints within internal database.
  • Explained benefits and advantages of different product and service offerings to customers.
  • Resolved complaints with proactive problem-solving and analysis.
  • Increased client retention 10% through outstanding account management.
  • Participated in meetings to discuss goals and sales target.
  • Adhered strictly to policies and procedures for continued company compliance.
  • Listened actively to offer accurate information and best solution to their needs.
  • Delivered tailored assistance to customers with disabilities.
  • Resolved customer complaints following guidelines and referred complex inquiries to team leaders.

Bank cashier

First City Monument Bank
Lagos, Lagos
02.2007 - 11.2008
  • Promoted products or services to each customer to consistently achieve sales targets.
  • Facilitated smooth running of service, reporting malfunctions of teller terminals and other equipment to the head of operation, to ensure prompt resolution.
  • Organized transfers to move money between customer accounts, between customers, and between businesses.
  • Logged cashier's cheques and other transactions to maintain accuracy of account records.
  • Prevented fraud by verifying customer identities and validating transaction details.
  • Balanced daily cash deposits and vault inventory with accuracy.
  • Reconciled accounts and cash drawers for discrepancy-free recordkeeping.
  • Used Microsoft Word and other software tools to create documents and clear communications.

Education

Master of Science - Managing innovation and information technology

University of Salford
Salford
03.2022 - 03.2024

Certificate - Business Analysis

DIIT Training
United Kingdom
01.2024 - 02.2024

Certification - PowerBI

Coven Works
United Kingdom
02.2024 - 03.2024

Bachelor of Science - Business Management

Ladoke Akintola University of Technology
Nigeria
07.2016 - 10.2018

Higher National Diploma - Marketing

Rufus Giwa Polytechnic
Nigeria
03.2009 - 11.2011

Skills

  • Infection prevention and control
  • Personal care
  • Hoist operation
  • Moving and handling
  • Meal preparation
  • Patient transfer support
  • Stoma care
  • Medication administration
  • Data confidentiality
  • Team player
  • Patient observations
  • Safeguarding knowledge
  • Dementia care
  • Communication skills

Affiliations

  • Gardening

Certification

Grosvenor Health and Social Care certification 2023

-Dignity and respect

-Effective communication level 2

-Equality, diversity and inclusion

-Mental capacity Act in practice

-Nutrition and wellbeing

-Safeguarding children in social care settings

-Medication

-Infection prevention and control

-Safeguarding adult

-Emergency first aid for care worker

-Moving and handling practical

-Pressure ulcer prevention

-Catheter care

-Dementia care

-Raising concerns and whistleblowing

-Fire safety

-Managing distress behaviour

-Personal care task vol 1 & 2

-Supporting people with learning disabilities

-Moving and assisting.


Veritas SC Training 2023

Prevention and Management of Violence and Aggression.

References

References available upon request.

Timeline

Certification - PowerBI

Coven Works
02.2024 - 03.2024

Certificate - Business Analysis

DIIT Training
01.2024 - 02.2024

Healthcare assistant

Rayman Healthcare
04.2022 - Current

Master of Science - Managing innovation and information technology

University of Salford
03.2022 - 03.2024

Bachelor of Science - Business Management

Ladoke Akintola University of Technology
07.2016 - 10.2018

Office assistant

Pressfix Nigeria Limited
01.2013 - 11.2021

Customer service officer

Spring Bank Nig Ltd
05.2009 - 02.2011

Higher National Diploma - Marketing

Rufus Giwa Polytechnic
03.2009 - 11.2011

Bank cashier

First City Monument Bank
02.2007 - 11.2008

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Lola Falokun