Lola Falokun
Eccles,United Kingdom
Summary
Passionate data driven with experience in data accuracy and management. Independent problem-solver focused on customer service and product development. Works well under tight deadlines.
I am a versatile, a self-starter, lateral thinker and has excellent communication skills required to function effectively within a project environment, driven by integrity and reputation gained with strong numerical and analytical skills to drive improvement and change.
Overview
17
17
years of professional experience
7
7
years of post-secondary education
Work history
Healthcare assistant
Rayman Healthcare
Swinton, Manchester
04.2022 - Current
- Optimised patient satisfaction through compassionate, considered care and communication.
- Maintained confidentiality and compliance standards for optimised patient care.
- Completed documentation of care, hospital actions and patient activities for up-to-date client records.
- Maintained optimal safety standards throughout client home and care environments, prioritising risk-reduction, health and hygiene.
- Minimised care continuity issues by keeping thorough, accurate records.
- Prepared healthy meals with additional mealtime planning, feeding and support.
- Assisted in all aspects of personal care, retaining comfort and dignity.
- Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
- Submitted reports to manager regarding status of client.
- Ensured patients took all medications as prescribed by their doctor, recording details of itimings and side effects.
- Monitored client health conditions and reported immediate issues to manager.
Office assistant
Pressfix Nigeria Limited
Lagos, Lagos
01.2013 - 11.2021
- Helped set up internal and external office activities for small and large groups.
- Scheduled appointments, meetings and travel for office staff.
- Examined, scanned and input documents in software system.
- Applied maths abilities to calculate and check financial figures.
- Took and relayed messages between staff, customers and other parties.
- Received and screened high-volume internal and external communications, calls and email.
- Supported staff with administrative needs for photocopying, faxing and filing.
- Wrote professional letters, emails and memoranda for business communication.
- Greeted guests and clients with warmth and professionalism.
- Kept office tidy, organised and stocked with supplies.
- Kept adequate office supplies on hand to support staff and business requirements.
- Kept flawless records of office activities, staff calendars and events.
- Called customers with past-due invoices to request prompt payment.
- Processed new clerical requests and followed up to ensure timely completion and complete satisfaction with results.
- Kept inventory of office supplies and ordered new items when necessary.
- Processed invoices and payments using accounting software.
- Sorted and organised different types of information by document type, personnel or location.
- Arranged filing systems for easy use and retrieval by personnel.
- Maintained office files for reliable reference, including electronic and hard copies.
- Carried out day-to-day duties accurately and efficiently.
Customer service officer
Spring Bank Nig Ltd
Lagos, Lagos
05.2009 - 02.2011
- Responded to customer queries and provided excellent customer service.
- Handled in-person, email and mailed correspondence.
- Provided professional and helpful support to new and existing clients.
- Shared informational brochures and details about policies to help guests make decisions.
- Managed banking and accounts with expert finance knowledge.
- Recorded and processed customer data accurately.
- Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
- Applied conflict management to stressed and concerned customers.
- Recorded information about inquiries and complaints within internal database.
- Explained benefits and advantages of different product and service offerings to customers.
- Resolved complaints with proactive problem-solving and analysis.
- Increased client retention by [Number]% through outstanding account management.
- Participated in meetings to discuss goals and sales target.
- Adhered strictly to policies and procedures for continued company compliance.
- Listened actively to offer accurate information and best solution to their needs.
- Delivered tailored assistance to customers with disabilities.
Bank cashier
First City Monument Bank
Lagos, Lagos
02.2007 - 11.2008
- Promoted products or services to each customer to consistently achieve sales targets.
- Took care to verify transactions and maintain security protocols, protecting institution from avoidable losses.
- Facilitated smooth running of service, reporting malfunctions of teller terminals and other equipment to the head of operation ,to ensure prompt resolution.
- Organised transfers to move money between customer accounts, between customers, and between businesses.
- Logged cashier's cheques and other transactions to maintain accuracy of account records.
- Prevented fraud by verifying customer identities and validating transaction details.
- Balanced daily cash deposits and vault inventory with accuracy.
- Suggested additional products and services matching customer needs.
- Reconciled accounts and cash drawers for discrepancy-free recordkeeping.
- Oversaw daily operations to achieve high productivity levels.
- Used Microsoft Word and other software tools to create documents and clear communications.
Education
Master of Science - Managing innovation and information technology
University of Salford
Salford 03.2022 - 03.2024
Certificate - Business Analysis
DIIT Training
United Kingdom 01.2024 - 02.2024
Certification - PowerBI
Coven Works
United Kingdom 02.2024 - 03.2024
Bachelor of Science - Business Management
Ladoke Akintola University of Technology
Nigeria 07.2016 - 10.2018
Higher National Diploma - Marketing
Rufus Giwa Polytechnic
Nigeria 03.2009 - 11.2011
Skills
- Gap analysis
- Data visualisation
- Business process mapping
- Customer service
- Problem solving
- Power BI
- Scope and project definition
- Communication skills
- Jira
- Organised and efficient
- Microsoft Office Suite
- Time management
- Team building
Affiliations
- Gardening
References
References available upon request.
Timeline
Certification - PowerBI
Coven Works
02.2024 - 03.2024
Certificate - Business Analysis
DIIT Training
01.2024 - 02.2024
Healthcare assistant
Rayman Healthcare
04.2022 - Current
Master of Science - Managing innovation and information technology
University of Salford
03.2022 - 03.2024
Bachelor of Science - Business Management
Ladoke Akintola University of Technology
07.2016 - 10.2018
Office assistant
Pressfix Nigeria Limited
01.2013 - 11.2021
Customer service officer
Spring Bank Nig Ltd
05.2009 - 02.2011
Higher National Diploma - Marketing
Rufus Giwa Polytechnic
03.2009 - 11.2011
Bank cashier
First City Monument Bank
02.2007 - 11.2008
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