Lokesh Chander
Braintree,Essex
Summary
- I want to work with an Organization where I can fully utilise my management skills, analytical abilities and functional knowledge to achieve Organization goals and objectives. I believe in leadership/teamwork and commit it through positive contributions in implementation of quality work.
- Immense experience of management activities in hospitality
- Proficiency in operating computer aided business tools and the web
- Highly encouraging and motivating nature
- Degree in 'BSc in Hotel Management' with cumulative experience of 14 years in McDonald's & Tim Horton's (Operation).
- Three Professional Courses conducted By Mc Donald's India
Basic Shift Management (BSM),
Advance Shift Management (ASM) &
Effective Management Practices (EMP),
Restaurant leadership Program ( RLP)
Overview
15
15
years of professional experience
3
3
years of post-secondary education
Work history
Shift Manager
Tim Horton's UK
Braintree, Essex
2021.10 - Current
- Maintained neat and tidy workstation to promote cleanliness and sanitation guidelines.
- Trained new hires and set up mentoring relationships to drive team performance.
- Ordered stock and procured services to deliver on company goals.
- Improved workplace safety to reduce accidents and near-misses.
- Developed continuous improvement initiatives to drive team efficiencies.
- Addressed staff absences and holiday requests to achieve consistent rota coverage.
- Led by example and demonstrated company best practices.
- Kept appropriate stock levels to match expected demand.
- Prevented cross-contamination by sanitising utensils and surfaces.
- Increased team efficiency by analysing staff and equipment performance.
- Managed staff schedules, ensuring required coverage to meet shift needs within budget.
Restaurant Manager
McDonald's
LUDHIANA, INDIA
2011.02 - 2021.09
- Recognised and formally acknowledged outstanding staff performance, boosting team morale and productivity.
- Managed staff schedules, ensuring required coverage to meet shift needs within budget.
- Delivered in-depth training to customer-facing staff, promoting strong service performance.
- Established safe and secure dining environment with strong sanitation standards.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Interacted positively with customers, effectively promoting restaurant facilities and services.
- Planned staff rotas to meet customer demand whilst remaining under budget.
- Effectively managed payroll and HR processes, including paperwork completion for new hires and terminations.
- Completed accurate end-of-day financial routines for cash and card transactions.
- Resolved complaints calmly and professionally to achieve positive customer outcomes.
- Applied positive customer service approach to increase satisfaction levels.
- Oversaw daily operations to achieve high productivity levels.
Assistant manager
Café Coffee Day
LUDHIANA, INDIA
2009.06 - 2011.01
- Acted as point of contact and escalation for complex customer queries.
- Oversaw facility maintenance and allocated needed resources to meet standards.
- Designed and implemented training to further develop staff based on business goals.
- Monitored health and safety measures for guaranteed compliance.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Led and managed administrative staff to maintain smooth daily operations.
- Designed work schedules to provide optimal and balanced cover of store needs.
- Worked with store manager to develop action plans to increase performance and exceed sales KPIs.
- Served customers to drive sales and deliver top-quality experiences.
Education
BSC Hotel Management - Hospitality management
Chandigarh Group of Collages
INDIA 2006.05 - 2009.06
Skills
- Basic knowledge of computer, MS Office & Internet
- Hospitality Management
- Front- & Back-of-House Operations
- Budgeting & Cost Controls
- Teambuilding/Training/Supervision
- Vendor/Inventory Management
- Safety/Sanitation/Quality Controls
- Guest Service Excellence
- Strategic Marketing & Sales
- Payroll/P&L Management
- Profit & Growth Strategies
Custom
I hereby certify that the above information is true and correct to the best of my knowledge and belief.
Personal Information
- Father's Name: Mr. Raj Pal Singh
- Date of birth: 04/10/86
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Timeline
Shift Manager
Tim Horton's UK
2021.10 - Current
Restaurant Manager
McDonald's
2011.02 - 2021.09
Assistant manager
Café Coffee Day
2009.06 - 2011.01
BSC Hotel Management - Hospitality management
Chandigarh Group of Collages
2006.05 - 2009.06