Summary
Overview
Work History
Education
Skills
Websites
Qualification Summary
Certification
Languages
References
Timeline
Generic

Lokesh Babu, Cert CII(London Market)

Senior Business Analyst,

Summary

Experienced Business Analyst specializing in driving process improvements and implementing technology solutions within the insurance industry. Leveraging deep industry knowledge and strong analytical abilities to spearhead holistic business transformation initiatives aimed at enhancing efficiency and driving sustainable growth

Overview

16
16
years of professional experience
1
1
Certification

Work History

Project Officer

University Of Essex
11.2022 - 09.2023

Led event management, coordination, and team collaboration for international student association(ISA)

Senior Business Analyst

HDFC Life Insurance Co. Ltd
02.2019 - 09.2022

Erstwhile joint venture between Standard life, the UK and HDFC Ltd, India

  • Played pivotal role in creating a secure banking & non-banking broker policy management portal providing real-time visibility for brokers which increased productivity by 25%
  • Spearheaded the design and implementation of a cutting-edge new sales login portal, resulting in a 20% reduction in inbound calls within one month of its launch
  • Managed UAT testing, client demos and change management aspects driving user adoption across partners resulting 20% reduction in manual inquiries.

Business Analyst

PNB MetLife India Insurance Co. Ltd
02.2017 - 02.2019
  • Conducted iterative design reviews, optimizing underwriter's workflows to expedite policy placement and increase STP rates by 15%
  • Partnered with Claims team to incorporate new data points on the partner portal dashboard, resulting in an improved visibility into pending and settled claims
  • Orchestrated multiple end-to-end data migration projects to streamline systems, leveraging data mapping and ETL tools to consolidate data and minimize business disruption

Cluster Manager

Cignattk Health Insurance Co. Ltd
12.2015 - 02.2017
  • Established and led a group of 20 health insurance sales officers within DBS banking branches
  • Served as the nationwide training manager orchestrating product training across all bank locations, facilitating a seamless partnership launch with DBS bank
  • Achieved recognition as the leading cluster manager in the fiscal year 2016-17, exceeding targets by 175%.

Group Head

IndiaFirst Life Insurance Co. Ltd
10.2009 - 12.2015

Erstwhile joint venture between the UK's Legal & General, Andhra bank & Bank of Baroda

  • Handled 18-member sales team and consistently surpassed new business targets by over 100%, resulting in three promotions within a span of three years from 2010 to 2013
  • Earned selection as one of 50 BDMs to attend IMDP in London, United Kingdom, a notable honor in 2010

Senior Sales Manager

Reliance Nippon Insurance Co. Ltd.
06.2007 - 10.2009

Education

Master of Science - Applied Data Science|Distinction

University of Essex
Colchester, United Kingdom
09.2023

MBA -

Anna University|Distinction
Chennai, Tamilnadu
06.2007

Skills

  • Agile methodologies: Jira, Confluence
  • UAT & Change management
  • Database design: SQL
  • EDA & Data Visualization
  • Data Visualization: Power BI
  • Banking & General Insurance
  • MS Visio, Lucid chart
  • Training & Development
  • AWS
  • Process Modelling
  • Data Lakes
  • Data Analysis & Reporting
  • MS Excel
  • Stakeholder Engagement
  • Key Account Management

Qualification Summary

• Insurance industry expert with proficiency in Business Analysis, Sales, Account Management, Underwriting and Data-driven decision-making.

• Cultivated deep expertise in core product lines such as life & pension, marine, non-marine and reinsurance, resulting in the ability to provide specialized and valuable insights.

• Demonstrated end-to-end ownership from gathering requirements through effective stakeholder engagement into implementable solutions.

• Expertise in future-state processes, developing user stories, conducting user acceptance testing (UAT), and implementing new technologies.


Certification

  • CII level 3 Certificate in London Market Insurance from Chartered Insurance Institute
  • Professional Scrum Product Owner (PSPO) from Scrum.org
  • Agile with Atlassian Jira
  • Black Belt- Trainer from PnbMetLife
  • Master Financial Analyst Skills from LinkedIn
  • Bloomberg Market Concepts (BMC) from Bloomberg

Languages

Hindi
Proficient
C2
German
Elementary
A2

References

Reference could be provided on demand.

Timeline

Project Officer

University Of Essex
11.2022 - 09.2023

Senior Business Analyst

HDFC Life Insurance Co. Ltd
02.2019 - 09.2022

Business Analyst

PNB MetLife India Insurance Co. Ltd
02.2017 - 02.2019

Cluster Manager

Cignattk Health Insurance Co. Ltd
12.2015 - 02.2017

Group Head

IndiaFirst Life Insurance Co. Ltd
10.2009 - 12.2015

Senior Sales Manager

Reliance Nippon Insurance Co. Ltd.
06.2007 - 10.2009

Master of Science - Applied Data Science|Distinction

University of Essex

MBA -

Anna University|Distinction
  • CII level 3 Certificate in London Market Insurance from Chartered Insurance Institute
  • Professional Scrum Product Owner (PSPO) from Scrum.org
  • Agile with Atlassian Jira
  • Black Belt- Trainer from PnbMetLife
  • Master Financial Analyst Skills from LinkedIn
  • Bloomberg Market Concepts (BMC) from Bloomberg
Lokesh Babu, Cert CII(London Market)