Lois Hughes

Organised Matrons' electronic diary, scheduling meetings and HR-related reviews.

Managed recruitment processes for District Nursing and Continence Teams, coordinating interviews and room bookings.

Oversaw line management of Admin and Clerical staff, conducting PADR reviews and approving leave requests.

Maintained staff rotas while addressing sick leave issues efficiently.

Ensured up-to-date training for all staff members, enhancing team capabilities.

Prioritised workload effectively to meet deadlines in a fast-paced environment.

Coordinated staff meetings to streamline team collaboration.

Assisted in employee onboarding to facilitate smooth integration into the team.

Processed invoices and payments for efficient financial management.

Spearheaded office workflow coordination, utilising employee strengths and skillsets to better address task needs.

Collaborated with Community Site Manager on operational management of administrative staff.

Devised monthly rotas to effectively allocate workload and manage short-notice leave.

Authorized annual leave while ensuring adequate service cover and monitoring timely leave consumption.

Monitored sickness absence in compliance with Health Board policy, conducting necessary interviews.

Coordinated recruitment process for new admin staff, from shortlisting to notifying candidates.

Organised comprehensive training and induction programmes for new employees, covering essential policies.

Resolved conflicts among staff through effective negotiation and communication skills.

Participated in ad hoc projects, including leading initiatives to improve administrative processes.

Addressed customer complaints and resolved issues.

Managed and prioritised varied and busy workload to meet deadlines.

Managed databases and information systems, maintaining accurate and accessible records.

Oversaw site operations, addressing issues and managing administrative support for Hospital Matron and Ward Managers.

Supervised Administration and Clerical staff, ensuring adherence to procedural guidelines.

Organised electronic diary for Matron by scheduling meetings and HR-related reviews.

Managed recruitment process for wards, including posting adverts and coordinating interviews via TRAC system.

Led project implementation of Symphony in Minor Injury Unit, facilitating staff training and IT hardware installation.

Developed new Standard Operating Procedure for Minor Injuries, successfully adopted by multiple sites.

Coordinated monthly Senior Nurse and Hospital Management Meetings, providing minute-taking services.

Maintained confidentiality of ward and admin staff personnel files while overseeing PADR evaluations and leave requests.

Delivered comprehensive administrative support to District Nurses and Nurse Case Managers.

Managed incoming calls from patients, families, and carers with professionalism.

Ordered clinical and non-clinical items through Oracle efficiently.

Coordinated pharmacy and pathology orders to ensure timely availability.

Processed referrals and directed them to appropriate nursing staff.

Collaborated effectively with multidisciplinary teams to enhance patient care.

Established strong relationships with local GP practices, ANPs, and pharmacies.

Updated caseloads monthly and archived discharged patient notes systematically.

Delivered daily secretarial assistance to Matron and Ward Managers.

Organised Matron's electronic diary, scheduling meetings and HR-related appointments.

Managed recruitment for wards, navigating Establishment Control processes and posting adverts on TRAC.

Coordinated interviews and arranged room bookings effectively.

Supervised General Office staff and Ward Clerks, conducting PADRs and approving leave requests.

Oversaw recruitment of administration staff across the Hospital.

Arranged monthly Senior Nurse and Hospital Management Meetings, providing accurate minute-taking.

Maintained confidentiality of all ward and admin staff P-files in a secure environment.

Increased efficiency by swiftly resolving any complaints or issues.

Provided hotel information for improved guest experience.

Reduced wait times with high-speed processing of reservations.

Streamlined check-in procedure by efficiently handling guest documents.

Assisted in concierge services such as booking taxis or recommending local attractions, improving overall holiday experience.

Ensured guest comfort with prompt attention to their needs and requests.

Processed payments accurately, guaranteeing smooth transactions for guests.

Responded promptly to customer queries, ensuring an enjoyable stay.

Ensured smooth check-out process by promptly settling bills and confirming future bookings if required.

Coordinated smoothly with housekeeping staff, ensuring rooms were ready on time.

Managed room availability charts to ensure zero overbooking.

Kept reservations systems up-to-date for clear availability management.

Scheduled viewings for interested buyers, showcasing the best features of each property.

Applied excellent negotiation skills during deal closing securing beneficial outcomes for clients.

Maintained up-to-date records of all buyer interactions ensuring transparency throughout the process.

Facilitated smooth transactions by coordinating with solicitors, mortgage brokers, surveyors, and other estate agents.

Promoted sales with effective marketing strategies and high-quality property listings.

Utilised local market knowledge to advise clients on pricing strategies and housing trends, maximising profit opportunities.

Enhanced customer satisfaction by promptly addressing enquiries and providing accurate property information.

Assisted buyers in finding suitable properties according to their budget and requirements for successful purchases.

Fostered strong relationships with clients to ensure repeat business and referrals.

Actively followed-up with prospective buyers after viewings encouraging faster decision making.

Improved client understanding of the buying process through clear communication and guidance.

Answered phone calls and emails from potential and existing customers.

Advertised properties to general public via networking, brochures, adverts and multiple listing services to maximise exposure.

Carefully managed communication between buyers, sellers and solicitors to optimise completion speed.

Generated lists of properties compatible with buyers' needs and financial resources.