Lois Eldred

• Build positive relationships with customers by providing personalised service and understanding individual needs. • Resolve customer queries and complaints professionally while following company policies and procedures. • Communicate effectively with a wide range of people, adapting my approach to different situations. • Work collaboratively within a fast-paced team environment to achieve service and sales objectives. • Managed various tasks simultaneously including different areas of the store. across tills, fitting rooms and the shop floor while maintaining attention to detail. • Processed customer transactions efficiently at point of sale, refunds and exchanges accurately while following company procedures. • Adapted to changing priorities during busy trading periods and supported colleagues. • Maintain high standards of organisation, professionalism and customer care.