Lois Eaglen
Bury St Edmunds,Suffolk
Overview
5
5
years of professional experience
9
9
years of post-secondary education
Work history
Play Area Assistant
Colchester Zoo
Colchester, Essex
2021.09 - Current
- Within my job role it is important that I maintain a positive company image through my customer interactions. The enjoyment of the public is our main priority so I work to ensure exemplary customer service and the adherence to all health and safety procedures around the zoo.
- I also have a lot of experience with conflict management and resolutions through my reactions to issues raised by customers.
- I have many responsibilities including the handling and collection of money, being a key holder and the supervision and training of junior staff members.
- I am entrusted with the handling of animals while teaching children and adults about them.
- I am part of a large team which requires continuous communication and team work skills so that we can maintain a positive work environment
- I have leadership experience within my role as I have been entrusted with the responsibility of managing my coworkers
- I have gained confidence skills through performance within the role, requiring me to take part in Santa's Grotto, Scare Maze and on stage performances.
- I am also responsible for the wellbeing of children in the soft play area, being a first point of contact for any harm or problems.
Barista and Waitress
Maglia Rosso Cafe
Bury St. Edmunds, Suffolk
2020.07 - 2021.08
- I performed all opening and closing duties to maintain cleanliness of café equipment to a high health and safety standard.
- I trained new staff members on coffee-making, food preparation and customer service techniques.
- I built strong relationships with customers, recalling names and regular orders to maintain loyalty and customer satisfaction.
- I learnt time management skills by producing high-volume coffee orders quickly and accurately, meeting customer demands.
Waitress
Bury St. Edmunds Rugby Club
Bury St. Edmunds, Suffolk
2019.03 - 2020.03
- I listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.
- I delivered exceptional service by greeting and serving customers in timely, friendly manner.
- I arranged tables and set up linens and silverware in preparation for guests.
- I served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
Education
GCSEs -
Thurston Community College
Bury St. Edmunds 2014.09 - 2019.07
A-Levels -
Beyton Campus - Thurston Sixth Form
Bury St. Edmunds 2019.09 - 2021.07
Bachelor of Arts -
University of Essex
Colchester 2021.09 - 2024.06
Skills
Through my previous employment and time and university I have developed the following skills:
Working with a large range of people, I have developed excellent communication and problem solving skills, within my roles it has been essential to be a team player, but also to be able to take on a leadership position when necessary
Meeting deadlines for university work has required me to have good time management and organisation skills, I have had to be self-motivated and work independently I am competent using SPSS and R software and have knowledge of Microsoft applications I am always open to self-development and enhancing my abilities to increase my skillset
Timeline
Play Area Assistant
Colchester Zoo
2021.09 - Current
Bachelor of Arts -
University of Essex
2021.09 - 2024.06
Barista and Waitress
Maglia Rosso Cafe
2020.07 - 2021.08
A-Levels -
Beyton Campus - Thurston Sixth Form
2019.09 - 2021.07
Waitress
Bury St. Edmunds Rugby Club
2019.03 - 2020.03
GCSEs -
Thurston Community College
2014.09 - 2019.07