Lois Charlotte Spencer
Welwyn Garden City,hertfordshir
Summary
Dynamic professional with a proven ability to build strong relationships and analyse customer needs effectively. Skilled in emotional intelligence, resilience under pressure, and delivering exceptional customer service through effective communication and a warm personality. Demonstrates a positive attitude, strong adaptability, and enthusiasm for professional development, ensuring consistent performance even in high-stress environments. Committed to fostering meaningful connections while driving customer satisfaction and organisational success.
Overview
2025
2025
years of professional experience
5
5
years of post-secondary education
Work History
Volunteer
Mind Charity
- Worked with adults who suffer mental health problems
- Achieved a level 2 in Health & Social Care via my college course
Receptionist
Attimore Veterinary Group
08.2022 - Current
- Handle insurance claims and complete forms
- Run and manage debt process on Excel and manage financial reports
- Provide a warm and friendly environment for clients and staff
- Kept reception area clean and neat to give visitors positive impression of the company.
- Completed data entry tasks whilst adhering to strict deadlines.
- Managed phone calls, resulting in effective communication flow within the company.
- Provided valuable support during busy periods, contributing to successful operation under high pressure.
- Handled appointment scheduling to ensure smooth daily operations.
Optical Assistant
Marks & Spencer’s Opticians
London Conley
01.2021 - 08.2022
- Contributed to increased sales with effective merchandising techniques.
- Handled complex prescriptions effectively whilst optimising visual comfort for patients.
- Performed diagnostic tests to evaluate ocular health and determine severity of vision problems and abnormalities.
- Correctly identified client needs, providing tailored, personalised guidance to ensure outstanding customer experiences.
- Trained new staff members on company policies and procedures, enhancing team performance.
Optical Assistant
Tesco Opticians/Vision Express Opticians
Hatfield
01.2017 - 12.2021
- Provided the best customer journey to every individual that enters the store
- Conducted important health checks on the eye
- Acted as step up manager, sorting rotas, payroll, holiday, clinic management
- Involved in point of sale, re-merchandise and stock take
- Transferred to St Albans high street branch to expand knowledge
- Advised customers on spectacle and sunglass choices based on prescription, style and budget.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Correctly identified client needs, providing tailored, personalised guidance to ensure outstanding customer experiences.
- Advised customers on lens types, boosting their understanding and making informed choices easier.
Make-up Merchandiser
Oakwood Merchandising
Hatfield
01.2016 - 12.2016
- Responsible for the display and stocking of merchandise within the retail department
- Worked within tight timescales including busy festive periods
- Ensured accurate pricing and labelling of all products on display.
- Coordinated in-store displays according to promotional plans outlined by vendors.
- Responded promptly to stock discrepancies, investigating and resolving issues efficiently.
Teaching Assistant (Trainee)
Lakeside Community Special School
05.2015 - 05.2015
- Assist the teachers with children who suffer from a range of learning and physical disabilities including autism
- Learn sign language to aid with communication
- Teach personal skills such as personal care and cooking
Cabin Crew
Lee & Stort Boat Co. Ltd
07.2013 - 09.2013
- Escort passengers on and off the boat
- Collect fares and issue tickets
- Run the hospitality bar (hot & cold drinks and snacks)
- Assist the Captain and crew with the operation of the locks
Education
Stanborough School - Child Care, Hair & Beauty, English, Mathematics, Science, Religious Education
Stanborough School
09.2011 - 06.2016
Skills
- Relationship-building
- Emotional intelligence
- Resilience under pressure
- Warm personality
- Customer needs analysis
- Effective communication
- Customer Service
- Positive attitude
- Stress tolerance
- Professional development enthusiasm
- Strong adaptability
Timeline
Receptionist
Attimore Veterinary Group
08.2022 - Current
Optical Assistant
Marks & Spencer’s Opticians
01.2021 - 08.2022
Optical Assistant
Tesco Opticians/Vision Express Opticians
01.2017 - 12.2021
Make-up Merchandiser
Oakwood Merchandising
01.2016 - 12.2016
Teaching Assistant (Trainee)
Lakeside Community Special School
05.2015 - 05.2015
Cabin Crew
Lee & Stort Boat Co. Ltd
07.2013 - 09.2013
Stanborough School - Child Care, Hair & Beauty, English, Mathematics, Science, Religious Education
Stanborough School
09.2011 - 06.2016
Volunteer
Mind Charity
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