Lois Allen

In my job role, I have a managerial responsibility of serving customers and handling any issues that the customers may have; further to this, I ensure that my team know their day-to-day work plan and their role To aid this, I ensure that they are comfortable with the tasks that they have been assigned I also take on the hands-on role of making coffee, handling the catering, and making sure orders are sent out to customers correctly and safely Often having to deal with challenging and changing situations and demands Meaning that I have to prioritise some tasks and manage conflicting demands on my time, this is something that I thrive at, at the same time ensuring that I provide support to my colleagues as all times As this is something that I thrive on my managers have given additional responsibilities to me

One of my additional responsibilities is to check that all stock is up to date, which guarantees that we as staff are prepared for the ongoing week, as well as being prepared for customers and their requests It also ensures, within certain areas, that food stays fresh, clean, and avoids any cross-contamination My role requires several responsibilities that I believe I can carry over to the role I am applying for

Working in a fast-paced and often busy environment has strengthened my ability to remain aware of my surroundings and communicate clearly with colleagues I consistently use logic and reasoning to assess situations, make informed decisions, and ensure that my actions support effective teamwork and excellent customer service Attention to detail is essential in my role, particularly when fulfilling customer orders accurately and efficiently These experiences have equipped me with a broad set of skills and knowledge that I am confident would be valuable in a role