Summary
Overview
Work history
Education
Skills
Accomplishments
Certification
Projects
Timeline
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Lohith Ragi

Lohith Ragi

Edinburgh,UK

Summary

Focused graduate with keen interest in data analysis and problem-solving. Capable of transforming complex datasets into actionable insights through advanced analytical techniques and software proficiency. Committed to delivering data-driven solutions that enhance decision-making and operational efficiency.

Overview

5
5
years of professional experience
1
1
Certification

Work history

Floor Walker

Aberdeen
Edinburgh, Midlothian
04.2025 - Current
  • Supported agents with complex customer queries, ensuring efficient resolution.
  • Delivered tailored coaching and training to improve agent performance and customer service quality.
  • Assisted with onboarding new staff and provided continuous professional development guidance.
  • Monitored call interactions to maintain compliance with company policies and industry standards.
  • Identified process inefficiencies and collaborated with management to implement improvements.


Digital assistant

Aberdeen
Edinburgh, Midlothian
06.2023 - Current
  • Managed database and client management system programs to maintain accurate records.
  • Informed web users of problems, problem resolutions and application updates.
  • Provided clear guidance by simplifying complex financial topics and jargon.
  • Determined financial situation of clients by gathering and analysing financial documentation.
  • Adapted to shifting organisational demands and deadlines.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Customer Service Advisor

Lloyd's Banking Group
Edinburgh, Midlothian
06.2022 - 01.2023
  • Established viability and creditworthiness, analysing financial statements, credits and payment history.
  • Maintained up-to-date understanding of market trends and developments to offer best possible customer advice.
  • Resolved client issues using strong interpersonal skills and conflict resolution techniques.
  • Managed high-volume client queries simultaneously through effective multitasking.
  • Handled requests with friendly, knowledgeable service and support, continually achieving positive client feedback.

Sortation Associate

Amazon
Edinburgh, Midlothian
11.2020 - 04.2022
  • Operated hand scanners to accurately track shipment progression.
  • Picked, packed and dispatched high-volume orders, consistently exceeding warehouse performance targets.
  • Completed work following safety rules for best working practices.
  • Undertook regular stock checks to ensure quality and safety standards for continued compliance.
  • Minimised product damage, ensuring goods were correctly handled and stored to task specifications.
  • Perfectly stacked and arranged deliveries to ensure proper item security and staff safety.

Education

Master of Business Administration - International business management

Heriot-Watt University
Edinburgh
06.2022

Bachelor of Engineering in Technology - Electronics And Communication Engineering

Malla Reddy College of Engineering
Hyderbad
05.2020

Diploma of Higher Education - Electronics and communication engineering

Paul raj engineering college
Khammam
11.2017

Skills

  • Product research
  • Data analysis
  • Sales data analysis
  • Power-BI
  • Ms-Excel
  • Knowledge of Python

Accomplishments

  • Achieved 290/300 by completing 6 months Internship with accuracy and efficiency.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Successfully improved agent performance through personalized coaching strategies.

Certification

Google Data Analytics: In progress

Projects

Dissertation on Influence of Cultural Intelligence on Intention to Work Abroad: Using Quantitative Analysis- 2022

Low power VLSI Circuit with HDL Coding: MATLAB- 2020

Performance analysis of adaptive algorithm in future cellular network: MATLAB- 2020



Timeline

Floor Walker

Aberdeen
04.2025 - Current

Digital assistant

Aberdeen
06.2023 - Current

Customer Service Advisor

Lloyd's Banking Group
06.2022 - 01.2023

Sortation Associate

Amazon
11.2020 - 04.2022

Master of Business Administration - International business management

Heriot-Watt University

Bachelor of Engineering in Technology - Electronics And Communication Engineering

Malla Reddy College of Engineering

Diploma of Higher Education - Electronics and communication engineering

Paul raj engineering college

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Lohith Ragi