Lohith Narayan
Milton Keynes,United Kingdom
Summary
IT professional with extensive experience in IT operations and service delivery, specializing in incident and change management, endpoint security, and compliance. Expertise in managing Microsoft Azure/Entra ID environments and providing VIP support, alongside vendor and asset management. Proven ability in IT strategy, budgeting, and governance across MacOS, Windows, and iOS platforms, utilizing tools like Jamf, and Intune for effective application management.
Overview
13
13
years of professional experience
2012
2012
years of post-secondary education
1
1
Certification
Work history
IT Consultant
ITC Infotech Ltd
London , UK
2018.01 - 2026.01
- Acted as sole contact for all IT operations within UK branch, overseeing infrastructure and service delivery.
- Managed identity and access controls, ensuring compliance with security protocols.
- Led IT lifecycle management, procurement, vendor negotiations, and budgeting to optimise efficiency.
- Contributed to IT projects involving migration from on-premises to O365 and technology implementations.
- Oversaw hybrid device environments using Jamf and Intune, enforcing compliance for Mac machines.
- Executed AutoPilot and zero-touch deployment for streamlined device provisioning.
- Ensured operational continuity through regular system updates and maintenance tasks.
- Administered VMware VDI, Citrix, Active Directory, and SSO integrations.
C-1 Engineer
Mindtree Ltd
Bengaluru, India
2016.06 - 2017.06
- Delivered VIP support for Windows and macOS environments, achieving 99% SLA adherence.
- Managed Azure AD, Office 365, and servers while overseeing enterprise patching via SCCM.
- Assigned Office licenses to new employees and handled AD account creation, deletion, and password resets.
- Configured, installed, and troubleshot Mac machines to ensure optimal performance.
Mac Support Engineer
Apple India Ltd (contract with Manpower Group)
Bangalore, India
2012.08 - 2016.05
- Delivered enterprise-level IT support for Mac and iOS devices, managing DEP enrolment and domain integration.
- Conducted technical training sessions for sales teams, enhancing adoption of Apple technologies.
- Supported marketing and pre-sales activities through IT enablement to ensure seamless client engagement.
- Coordinated with Apple marketing team during team meetings to align strategies.
Education
Bachelor’s Degree - Business study and Commerce
Bangalore University
IndiaSkills
- IT Operations & Service Delivery
- Incident & Change Management
- MDM and application management
- Endpoint Security & Compliance
- Microsoft Azure/Entra ID
- VIP Support
- Vendor & Asset Management
- IT Strategy
- Budgeting & Governance
- MacOS
- Windows
- IOS
- Citrix
- Jamf
- Intune
- AirWatch
- Service Now
- SCCM
- TCP/IP
- DHCP
- VPN
- Firewalls
- Routers
- Office 365
- MFA
- DLP
- CrowdStrike
- Symantec
- Zscaler
- Forcepoint
- Bitlocker
- Checkpoint
Websites
Certification
- ACMT
- Apple Product Professional
- MCSE
- ITIL V3
- Jamf Certified Associate
Affiliations
- Volunteering, Play Cricket
Accomplishments
Projects :
- Part of onprime exchange to O365 cloud migration
- Successful migration from Windows 10 to 11 with less impact
- Single handed decommission UK On prime data centre and relocate to London Office
Timeline
IT Consultant
ITC Infotech Ltd
2018.01 - 2026.01
C-1 Engineer
Mindtree Ltd
2016.06 - 2017.06
Mac Support Engineer
Apple India Ltd (contract with Manpower Group)
2012.08 - 2016.05
Bachelor’s Degree - Business study and Commerce
Bangalore University