Summary
Overview
Work history
Education
Skills
Timeline
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Logan Volpe

Cheltenham,Gloucestershire

Summary

Experienced supervisor, offering strong leadership and communication skills to support and motivate team members through assigned tasks and training.


Customer focused professional, driven to exceed customers expectations through accurately assessing their needs and recommending appropriate products. Dedicated in resolving customer issues quickly, with clear communication and a positive attitude.


Highly knowledgably in the tool industry with an ability to give advice and upsell where appropriate.

Overview

5
5
years of professional experience
2
2
years of post-secondary education

Work history

Supervisor

Toolstation
Cheltenham
12.2022 - 05.2024
  • Maintained documents and records to comply with internal policies and external regulations.
  • Managed staff rotas, planning workloads effectively and strategically.
  • Dealt with customer complaints and rectified product and service issues.
  • Motivated team through providing hands-on practical support to all members of staff on duty.
  • Led by example to maintain team motivation, ensuring daily tasks were performed accurately and efficiently.
  • Managed store opening and closing, taking key holder responsibilities seriously to uphold robust security.
  • Offered instruction, coaching and motivation for enhanced team morale.
  • Guided and coached staff to achieve individual growth and sales production targets.
  • Attended refresher courses in CPR, adult resuscitation and emergency scene management to comply with required training.

Tool Hire Apprentice

Travis Perkins
Cheltenham
01.2021 - 12.2022
  • Delivered exceptional customer service, addressing customer queries and handling customer complaints.
  • Maintained excellent knowledge of industry trends to remain ahead of competitors.
  • Servicing a variety of tools such as breakers and mixers
  • Using my accredited training, pat testing all electrical tools
  • Provided customers with price information and handled financial transactions.
  • Placed customer orders, providing guidance on product delivery timeframes.
  • Completed apprenticeship related coursework on time and to high standard.
  • Followed all health and safety protocols to safeguard team and company assets.
  • Shadowed senior team members to observe established processes and best practices.
  • Engaged in team discussions, meetings, training and completed assessments.

General labourer

VJW
Cheltenham
01.2019 - 12.2020
  • Prioritised jobs effectively to meet daily construction deadlines.
  • Stored building materials safely and securely, minimising damage and loss.
  • Kept building and construction areas clear and tidy, reducing site risks.
  • Maintained clean, safe working environments in line with site regulations, eliminating risks and accidents.
  • Operated concrete mixers, circular saws and cordless drills.
  • Dug holes, trenches and ditches at desired locations to exact specifications.
  • Utilised PPE on site to prevent accidents.

Education

GCSEs - English lit and lang

Gloucestershire College
Gloucester
09.2018 - 09.2019

GCSEs - maths

Gloucestershire College
Gloucester
09.2019 - 09.2020

Skills

  • Commitment to excellence
  • Customer focused
  • Customer Service
  • Motivational communication
  • PAT testing
  • POS Systems
  • Product knowledge
  • Refund and exchange processing
  • Target-driven
  • Team supervision


Timeline

Supervisor

Toolstation
12.2022 - 05.2024

Tool Hire Apprentice

Travis Perkins
01.2021 - 12.2022

GCSEs - maths

Gloucestershire College
09.2019 - 09.2020

General labourer

VJW
01.2019 - 12.2020

GCSEs - English lit and lang

Gloucestershire College
09.2018 - 09.2019

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Logan Volpe