Summary
Work history
Education
Skills
Timeline
pwb

Logan Shearer

Hatfield,Hertfordshire

Summary

An enthusiastic, hard-working, and confident individual with a strong background in golf, customer service, and client relations. I am eager to apply my interpersonal, problem-solving, and organisational skills in a fast-paced, dynamic environment.

Having worked extensively in customer-facing roles, I excel at building strong relationships, managing high-profile clients, and delivering exceptional service. I thrive both independently and within a team, bringing a structured and strategic approach to every task. I am now seeking an opportunity that will allow me to develop professionally, gain industry experience, and build a long-term career in the sports industry.

Work history

Golf Operations Assistant

Marriott @ Hanbury Manor
Ware
05 2024 - Current
  • Liasing with Members and Guests to provide a seamless and enjoyable Golf Experience
  • Nominated as Golf Operations team of the year in the UK.
  • Widening my rapport with Golf industry professionals including PGA Professionals, Golf brand representatives, and VIP guests playing on our course.
  • Handled high volume calls to address customer enquiries and concerns.
  • Playing a key part in the running of a PGA Legends Event held at our venue.

Driving Range Assistant

A1 Golf
11 2023 - 05 2024
  • Greeting customers at our reception and booking them in-
  • Upselling our loyalty program and products
  • Guiding customers through foresight simulator, showcasing its features
  • Fixing and maintaining Power Tees
  • Opening and closing the site

Golf Operations Supervisor

Mill Green Golf Club
05 2023 - 11 2023
  • Resolving customer complaints
  • Greeting visitors at reception
  • Converting regular customers into members
  • Dealing with general enquiries over the phone
  • Running competitions and hosting golf societies

Duty Manager

The Hertsmere
12 2022 - 05 2023
  • Working on reception taking calls from customers and greeting them upon arrival
  • Running the 26-bay driving range-
  • Health and safety management checks
  • Upselling retail products
  • Managing Golf Days
  • Tours for new and potential members

Shop Assistant

Harpenden Common Golf Club
02 2022 - 09 2022
  • Selling a variety of golfing equipment and clothing to members
  • Re-gripping, re-shafting, shaft extensions/reductions
  • Booking members in for lessons, competitions, and custom fittings
  • Forming positive connections with members and customers

Shop Floor Assistant

Waitrose & Partners
10 2019 - 10 2021
  • Managing and processing deliveries
  • Cash handling
  • Working on the front desk, greeting customers/answering queries
  • Working on check-outs
  • Training in fire safety, fraud awareness, customer awareness and diversity in the workplace
  • Stock replenishment

Education

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RICHARD HALE SCHOOL
2020

Skills

  • 6 years' experience in a face-to-face customer service role
  • Proficient IT Skills - Word, Power-point, Excel, social media
  • Effective Networking & Relationship Building
  • Problem Solving under pressure
  • Communicative and confident speaker
  • Event Planning & Execution
  • Client Relationship Management

Timeline

Golf Operations Assistant

Marriott @ Hanbury Manor
05 2024 - Current

Driving Range Assistant

A1 Golf
11 2023 - 05 2024

Golf Operations Supervisor

Mill Green Golf Club
05 2023 - 11 2023

Duty Manager

The Hertsmere
12 2022 - 05 2023

Shop Assistant

Harpenden Common Golf Club
02 2022 - 09 2022

Shop Floor Assistant

Waitrose & Partners
10 2019 - 10 2021

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RICHARD HALE SCHOOL
Logan Shearer