Logan Hunt

Delivered personalised banking support while helping customers improve their financial wellbeing through expert advice and excellent customer service.

• Managed key responsibilities and documented achievements for role performance evaluation.
• Managed large cash transactions, ensuring strict adherence to banking procedures and compliance.
• Support customers during sensitive situations including bereavements, financial difficulties and vulnerable customer cases with empathy and professionalism.
• Conduct business development and sales conversations, identifying suitable banking products and services for both personal and business customers.
• Assisted customers in improving their financial position by recommending tailored banking solutions.
• Resolve complex customer issues quickly while maintaining high customer satisfaction.
• Handle distressed and emotional customers confidently, providing reassurance and practical solutions during challenging circumstances.
• Balanced commercial targets with provision of exceptional customer care.

Definitely. Rather than making it sound like "just a delivery job", you can emphasise the responsibility, time management, independence, customer service and problem-solving skills that employers value.

I'd replace it with something like this:

Amazon Logistics - Self employed amazon driver

As a self-employed delivery driver operating on behalf of Amazon Logistics, I was responsible for independently managing my daily workload in a fast-paced, customer-focused environment. This role required exceptional organisation, time management and decision-making skills to consistently deliver high standards of service while working autonomously.

Key Responsibilities & Achievements

• Managed and completed high-volume delivery routes, delivering hundreds of parcels weekly while consistently meeting strict performance and delivery deadlines.
• Planned and adapted delivery routes in real time, responding efficiently to traffic conditions, road closures, adverse weather and last-minute route changes to maximise productivity.
• Handled the safe transportation and accurate delivery of customer parcels while following company procedures and security standards.
• Provided exceptional customer service through professional communication with customers, resolving delivery queries and ensuring positive delivery experiences.
• Handled address discrepancies, failed deliveries, access issues and unexpected logistical challenges, minimising disruption to operations.
• Worked independently with minimal supervision, taking full ownership of daily operations while maintaining high levels of accuracy, reliability and accountability.
• Consistently balanced speed with quality, ensuring deliveries were completed efficiently without compromising customer satisfaction or safety.
• Built resilience and adaptability by working within a physically demanding, fast-paced environment while maintaining professionalism under pressure.
• This version presents the role as one involving logistics, planning, customer service and accountability rather than simply "driving around delivering parcels." It also demonstrates transferable skills that are highly relevant to your current role in banking, such as problem-solving, communication, organisation and responsibility.

Customer Sales Advisor Key Responsibilities & Achievements

BT Group

Worked within one of BT's highly competitive, target-driven sales environments, providing expert advice to customers while delivering outstanding commercial performance and customer satisfaction. Developed strong consultative sales, relationship-building and problem-solving skills by identifying customer needs, offering tailored solutions and resolving complex queries in a fast-paced environment.

Trusted to balance ambitious sales objectives with delivering an exceptional customer experience, consistently building long-lasting customer relationships through professionalism, product expertise and effective communication.

• Generated over £700,000 in sales within a single year, consistently exceeding personal and team sales targets while contributing significantly to overall business performance.
• Achieved and maintained a perfect 10/10 customer satisfaction rating, demonstrating an unwavering commitment to delivering exceptional customer service and building trust with every interaction.
• Successfully managed and resolved more than 30,000 customer enquiries, handling a wide range of complex billing, technical, account and service issues with professionalism, empathy and efficiency.
• Conducted needs-based conversations to understand customer requirements, recommending tailored broadband, mobile and television packages that delivered value and supported commercial objectives.
• Developed extensive product knowledge across BT's full portfolio, enabling confident recommendations and clear explanations of complex products and services.
• Built strong customer relationships through active listening, effective communication and a personalised approach, resulting in consistently high levels of customer loyalty and positive feedback.
• Worked effectively within a highly regulated environment, ensuring all sales were completed compliantly while maintaining transparency and putting customer needs first.
• Demonstrated resilience and adaptability by performing under pressure in a high-volume, target-driven environment, balancing customer service excellence with ambitious commercial goals.
• Collaborated with colleagues and management to share best practices and support wider business objectives.
• Consistently recognised for professionalism, work ethic and the ability to convert customer conversations into successful sales opportunities while maintaining the highest standards of customer care.

This version makes the role sound much more aligned with the skills banks are looking for:

• Relationship Management
• Consultative Selling
• Financial Conversations
• Customer Retention
• Problem Solving
• Regulatory Compliance
• Commercial Awareness
• Stakeholder Communication

Resilience Under Pressure