Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic

Lobna Farag

Chester,CHW

Summary

I am a driven, hardworking, and sociable student; currently working towards my bachelor’s degree in Business Management (Entrepreneurship) at The University of Chester, Looking to progress as project manager which is a field that I am incredibly passionate about.

Overview

4
4
years of professional experience

Work history

Retail sales associate

Nike
Ellesmere Port, Cheshire
03.2022 - Current
  • Explained product benefits maximising customer engagement while driving sales.
  • Championed highest level of professionalism and expertise in communication and teamwork.
  • Provided management constant feedback on client activity and market trends for informed decision-making.
  • Exhibited awareness of loss prevention guidelines and complied with inventory control measures.
  • Guaranteed client satisfaction by constantly providing standards of company services and values.
  • Updated product labelling and pricing to reflect discounts and offers.
  • Maintained display and organisation of department based on visual merchandising guidelines.
  • Resolved customer complaints and process issues with proactive problem-solving skills.
  • Prepared products for sales floor, steaming and presenting items immaculately for appealing displays.
  • Monitored display stock levels, replenishing for consistently well-stocked sales floor.
  • Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
  • Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
  • Assisted customers with product selection and sales, recommending items to increase transaction value.
  • Actively participated in daily and department meetings, providing insights and recommendations.
  • Assisted in timely, accurate completion of markdowns, re-tickets, and RTVs.
  • Enhanced customer experience through all communication channels through professionalism and product knowledge.

Business analyst intern

Motrac Research Ltd
Elton, Cheshire
04.2023 - 06.2023
  • Successfully planned and executed Quality Management system (QMS) audits against ISO 9001 requirements.
  • Executed ISO 9001 quality management system assignments in full accordance with company procedures.
  • Reviewed ISO 9001 work through company weekly meetings and written feedback.
  • Recommended practical solutions to line manager to address contentious issues such as budgeting and lack of processes.
  • Produced and distributed monthly audit summary reports using Excel.
  • Pursued Continued Professional Development (CPD) through effective planning, leading to completion of ISO 9001 certification.
  • Carried out thorough reviews of documents and completed accurate audit reports.
  • Logged audit work, noted findings and compiled evidence of misdeeds.
  • Advised management on financial details related to business operations, inventory levels and budgets.
  • Assisted with developing and ongoing control of costing and pricing systems for business goods.
  • Installed internal controls and set up standard procedures for business accounting systems.
  • Conducted regular reviews and official audits to validate record-keeping and controls.

Warehouse operative

Hermes Parcelnet
Warrington, Cheshire
02.2021 - 02.2022
  • Reported issues and damages to senior warehouse staff, enabling prompt, effective resolutions.
  • Loaded packaged goods on to trucks for shipping.
  • Performed tagging and labelling of warehouse inventory.
  • Attended Health and Safety training to ensure consistent adherence to warehouse safety policies.
  • Minimised product damage, ensuring goods were correctly handled and stored to task specifications.
  • Stored products in appropriate storage areas to maximise space within warehouse.
  • Listened closely to instructions, carrying out fast-paced picking and packing in line with targets.
  • Assisted with loading and unloading of vehicles manually and using machines.
  • Carried out stock control and maintained quality standards high for audits.
  • Completed work following safety rules for best working practices.
  • Conducted quality assessment before transporting goods, assessing for breakages or imperfections.
  • Followed precise orders to assist with continuous flow of goods coming in and out of distribution centre.
  • Tracked storage locations within warehouses, maintaining smooth-running retrieval operations.

Marketing consultant assistant

Neilson Marketeers
01.2020 - 06.2020
  • Identified profit-generating activities that resulted in 20 % revenue growth.
  • Used research techniques to accurately determine customer needs and preferences.
  • Maximised efficiencies by creating enhanced communication channels across department.
  • Facilitated strategic decision-making by compiling detailed marketing reports, using Excel.
  • Attended weekly industry events to increase brand awareness and build client base.
  • Optimised brand storytelling, supporting development of high-quality marketing content and collateral.
  • Developed and executed sales promotions, increasing revenue through targeted campaigns.
  • Conducted market research to understand customer base and enhance products.
  • Wrote engaging, entertaining and informative media scripts for different uses.
  • Developed targeted advice for decision-makers on how best to reach target consumers and build awareness.
  • Leveraged market and competitor data to identify market opportunities and gaps.
  • Brainstormed ideas with clients and stakeholders to maximise project potential.
  • Maximised media coverage through tactical planning and communications.

Education

Bachelor of Business Administration - Entrepreneurship

University of Chester
Chester
10/2021 -

Foundation Degree in Arts - Business Administration

University of Chester
Chester
09/2020 - 05/2021

GCSEs -

Roots International School
Cairo, Egypt
09/2017 - 06/2020

Skills

  • Confident and excellent communicator
  • Compliance understanding
  • Analytical problem solving
  • Project planning and development
  • Strategic planning
  • Procedure development
  • Performance Evaluations
  • Teamwork
  • Financial risk analysis
  • Strategic research
  • Budgeting and forecasting
  • Risk analysis and management
  • Superb time management skills
  • Procurement and sales
  • Startups and turnarounds background
  • Lean manufacturing and quality systems
  • Works well under pressure

Languages

English
Native
Arabic
Native
French
Intermediate

Timeline

Business analyst intern

Motrac Research Ltd
04.2023 - 06.2023

Retail sales associate

Nike
03.2022 - Current

Warehouse operative

Hermes Parcelnet
02.2021 - 02.2022

Marketing consultant assistant

Neilson Marketeers
01.2020 - 06.2020

Bachelor of Business Administration - Entrepreneurship

University of Chester
10/2021 -

Foundation Degree in Arts - Business Administration

University of Chester
09/2020 - 05/2021

GCSEs -

Roots International School
09/2017 - 06/2020

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Lobna Farag