Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Lloyd John Hide

Bournemouth,Dorset

Summary

Accomplished professional with expertise in problem-solving and communication, specialising in Oracle Databases and Linux environments. Demonstrates proficiency in support applications such as Service First, Service Now, IBM MQ monitoring, and xMatters. Skilled in incident troubleshooting and adept at managing Problem Management and Change Management processes. I have numerous years experience in many different areas of the financial services. Adept in multiple aspects of support including disaster recovery, day to day processing and high severity incident support. Hard working support team member dedicated to resolving issues quickly, efficiently and within severity SLA.

Overview

35
35
years of professional experience
4
4
years of post-secondary education

Work History

Level Two Application Support

Barclays Bank PLC
Poole, Dorset
08.2013 - 05.2025
  • Carried out day-to-day duties accurately and efficiently.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Worked flexible hours, covering nights, weekends and bank holidays.
  • Supported Quarterly Disaster Recovery and Data Centre Switch Tests.
  • Supported several High Profile Financial Applications adhering to Incident resolution SLA's.
  • Supported multiple application implementations and change activity over several different technologies including Oracle and Linux.
  • Became main point of contact for the Team with many different types of teams such as Customer Services, Project Teams, Level Three Support and Senior Management.

Oracle application database administrator

Barclays Bank PLC
Poole, Dorset
10.2005 - 07.2013
  • Streamlined database processes, achieving a more efficient workflow.
  • Resolved technical issues to ensure minimum Production impact.
  • Supported multiple production databases for different payment and data processing systems.
  • Conducted system analyses for improvement recommendations using Oracle performance tools.
  • Coordinated with development teams for seamless application integration into existing systems.
  • Maintained and administered user access and regularly reviewed access requirements.

Project coordinator

Barclays Bank PLC
Poole, Dorset
09.1999 - 09.2005
  • Identify and address potential risks timely, preventing unnecessary delays to implementation SLA's.
  • Conducted thorough quality checks on deliverables before implementation.
  • Ensured compliance with budgets related to sourcing and services.
  • Involved in the Millennium Bug Project ensuring eye's on glass and support across multiple teams and systems on the run up to the event and post event including lessoned learnt.
  • Ensured Project Management were updated regularly with each Projects status and liaised closely to all involved parties.

Cheque Processing and Customer Service

Barclays Bank PLC
Poole, Dorset
06.1990 - 08.1999
  • Carried out day-to-day duties ensuring cheque processing completed by end of day and post completion checks.
  • Offered friendly, efficient customer service and handled challenging situations with ease.
  • Supported customers both on-line and on call centre covering many aspects of financial queries i.e. late payments, invalid charging etc,
  • Successfully delivered on tasks within tight deadlines.
  • Demonstrated willingness to help wherever needed to my colleagues and customers.

Education

GCSEs -

Bournemouth School for Boys
Bournemouth
03.1983 - 06.1987

Skills

  • Problem-solving
  • Communication skills
  • Knowledge of Oracle Databases
  • Knowledge of Linux environments
  • Experience with support applications: Service Now, IBM MQ monitoring, Jenkins, xMatters, TWS, App Dynamics, ITRS and APAAS
  • Incident troubleshooting
  • Problem Management processes
  • Change Management processes

Accomplishments

I was a member of the Poole RNLI Crew stationed on Poole Quay from 2010 to 2014. I hold a naval radio license and assisted with deploying the crew to the distress call and co-ordinating between the crew, Coast Guard and any aerial assistance if required.

Timeline

Level Two Application Support

Barclays Bank PLC
08.2013 - 05.2025

Oracle application database administrator

Barclays Bank PLC
10.2005 - 07.2013

Project coordinator

Barclays Bank PLC
09.1999 - 09.2005

Cheque Processing and Customer Service

Barclays Bank PLC
06.1990 - 08.1999

GCSEs -

Bournemouth School for Boys
03.1983 - 06.1987

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Lloyd John Hide