Lloyd Smiley
London
Summary
A highly self-motivated security professional with over 10 years of industry experience and 13 years of distinguished service in the British Army. Proven track record in flagship and high-end corporate environments, delivering effective, strategic security services for globally recognised organisations. Strong communicator and decisive leader with expertise in incident response, cross-functional collaboration, and training. Passionate about health & safety, operational excellence, and promoting sustainable practices within security operations.
Overview
23
23
years of professional experience
Work History
Duty Shift Manager
Mitie Security
04.2023 - Current
- Lead day-to-day security operations, ensuring protection of staff, property, and assets
- Respond to incidents in real time and provide detailed, timely reports to stakeholders
- Train and mentor staff through scenario-based sessions; maintain accurate training records
- Conduct one-to-one performance reviews and support professional development
- Advise on technical security matters and identify continuous improvement opportunities
- Oversee audit and compliance for all systems and documentation
- Deputise for the Account Manager as needed
Security Control Centre Operator
Mitie, Canary Wharf
03.2016 - 04.2023
- Monitored and managed control room technologies including CCTV, access control, intercoms, and fire panels
- Coordinated incident response and supported the wider security team
- Administered contractor access, keys, radios, and control centre documentation
- Trained new staff on systems and compliance procedures
- Liaised with internal and external teams to maintain building security
- Reported system faults and maintained handover documentation
Infantry Soldier
British Army
01.2002 - 01.2014
- Served in the British Army for 13 years with extensive experience in high-pressure environments.
- Developed strong leadership, operational planning, and conflict management skills.
- Conducted global deployments, working collaboratively with diverse teams under demanding conditions.
Education
Functional Skills - Mathematics and English
British Army
01.2012
Skills
- Technical and Operational Skills
- Experienced Security Manager in high-profile corporate environments
- Proficient in incident management, emergency response, and risk mitigation
- Skilled in using security systems (CCTV, access control, intercoms, fire command panels)
- Knowledgeable in security protocols, procedures, and compliance standards
- Sound understanding of budgeting, audit, and documentation processes
- Leadership and Interpersonal Skills
- Excellent communication and interpersonal skills
- Effective team leadership, coaching, and training delivery
- Strong problem-solving and decision-making abilities
- Committed, reliable, and adaptable under pressure
- Skilled in performance management and HR processes
- Additional Skills
- Proficient in MS Office
- Travel security awareness (monitoring alerts for high-risk regions)
- Focused on sustainability and reducing operational carbon footprint
Additional Information
Close Protection Licence – Valid until October 2026
Timeline
Duty Shift Manager
Mitie Security
04.2023 - Current
Security Control Centre Operator
Mitie, Canary Wharf
03.2016 - 04.2023
Infantry Soldier
British Army
01.2002 - 01.2014
Functional Skills - Mathematics and English
British Army
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