LLOYD AMARA-NWOSU
LON,ENF
Summary
A skilled and motivated individual with expertise in pressure handling and time-management prowess, adept at delivery timeframe estimation and customer education. Demonstrates proficiency in cash handling, customer needs analysis, and basic accounting, complemented by strong telephone skills. Committed to enhancing customer onboarding experiences while efficiently managing resources to meet organisational goals.
An eager and efficient learner and would love to learn and acquire skills that are not already in possession, thrives in a fast-paced environment and is committed to upholding high standards in every interaction.
Overview
1
1
year of professional experience
Work History
Customer service representative
Pullman Ltd
Rivers State, Nigeria
06.2023 - 09.2023
- Managed high volume of inbound calls for quick resolution of customer issues.
- Maintained neat and orderly work environment promoting conducive atmosphere for both staff and customers.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Handled phone and email enquiries with consistent customer service across multiple channels.
- Maintained professional composure when interacting with customers irrespective of youth
Customer service
Ameling Nigeria ltd
Rivers State, Nigeria
06.2022 - 09.2022
- Welcoming customers and offering refreshments
- Provided excellent customer service during delivery tasks.
- Keeping stores tidy (cleaning and stock taking)
- Upheld company reputation with superior customer service skills.
- Handled customer queries professionally, promoting excellent customer service.
- Provided exceptional customer service, exceeding customer expectations.
- Provided exceptional customer service to visitors.
- Optimised food preparation process for improved customer service.
Education
A-Levels -
St Annes sixth form
London 09.2024 -
GCSEs -
Federal Science and Technical College Ahoada
Rivers State Nigeria 10.2018 - 06.2024
Skills
- Pressure handling
- Time-Management prowess
- Delivery timeframe estimation
- Customer education and onboarding
- Cash handling
- Customer needs analysis
- Basic accounting
- Telephone skills
Affiliations
- Reading novels, cooking, writing and watching movies
References
References available upon request.
Languages
English
Fluent
Igbo
Elementary
Custom
I have been involved in different sectors but i have only put down the ones that were actual jobs, I am an eager and efficient learner and I am always ready to earn new skills that i do not posses already.
I am a year 12 student and I am looking for a job suitable for me in any sector, I am a hardworking diligent and resourceful person and would excel in any job with the right guidance
Timeline
A-Levels -
St Annes sixth form
09.2024 -
Customer service representative
Pullman Ltd
06.2023 - 09.2023
Customer service
Ameling Nigeria ltd
06.2022 - 09.2022
GCSEs -
Federal Science and Technical College Ahoada
10.2018 - 06.2024
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