Mickie Wilson
Haverhill,suffolk
Summary
Dynamic professional with a strong foundation in innovative thinking and strategic planning. Demonstrates proficiency in the MS Office suite, complemented by proactive engagement and relationship management skills. Expertise in client retention, brand management, and account development, driving successful outcomes through strategic initiatives. Committed to leveraging these competencies to enhance organisational growth and achieve long-term objectives.
Experienced Relationship Executive with knack for building and maintaining client relationships. Known for driving client satisfaction and retention through strategic communication and problem-solving. Delivered impactful solutions that enhanced client loyalty and business growth.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work history
Claims Relationship Executive
AXA Commercial Insurance
Haverhill, Suffolk
01.2019 - Current
- Managing client and broker relationships.
- Developed comprehensive client reports detailing account activities and areas for improvement.
- Collaborated cross-functionally to ensure impeccable service delivery to customers.
- Maintained professional demeanour whilst dealing with challenging situations or unhappy customers.
- Conducted regular follow-ups for maintaining long-term business relationships with clients.
- Improved overall client satisfaction with timely resolution of issues.
Associate
J D Wetherspoons
Haverhill, suffolk
06.2016 - 11.2018
- Cash handling
- Delivering excellent customer satisfaction
- Supported senior staff members during busy periods resulting in efficient workflow.
- Fostered a positive working environment with clear communication.
Education
GCSEs -
Castle Manor Business & Enterprise College
Haverhill 09.2006 - 06.2009
Skills
- Innovative thinking
- MS office suite proficiency
- Proactive engagement
- Relationship Management
- Client retention
- Brand management
- Account development
- Strategic planning
Affiliations
- Creative Writing, Programming, Astrophysics
Languages
Russian
Beginner
Timeline
Claims Relationship Executive
AXA Commercial Insurance
01.2019 - Current
Associate
J D Wetherspoons
06.2016 - 11.2018
GCSEs -
Castle Manor Business & Enterprise College
09.2006 - 06.2009
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