Summary
Overview
Work history
Education
Skills
References
Timeline
Generic

Violeta Ivanova

Wellingborough,Northamptonshire

Summary

Customer-focused and motivated professional seeking to build a long-term career as a Customer Service Advisor.

Experienced in working under pressure, resolving issues efficiently, and collaborating as part of a team to achieve shared goals and demonstrate a customer-first mindset by actively listening, taking ownership and striving to deliver positive outcomes by having a strong willingness to learn banking products, systems, and regulations while contributing to continuous improvement and high-quality service.


Overview

9
9
years of professional experience
3
3
years of post-secondary education

Work history

Warehouse Operative

GXO
Wellingborough
03.2020 - 01.2026
  • Communicated daily with team members and supervisors to meet deadlines
  • Resolved stock and order issues efficiently
  • Provided quick and efficient service to customers by picking and packing orders in a timely manner
  • Attended Health and Safety training to ensure consistent adherence to warehouse safety policies

Customer Service

British Heart Foundation
Wellingborough
01.2017 - 01.2017
  • Made sure products were maintained good quality for other customers to buy


  • Communicating with customers trying to find the product type they were looking for
  • Showed my engagement by offering to re-decorate the corner of the charity shop to make things look more appealingly. Result-the customer bought a large teacup from that exact shelf

Education

Level 2 - Business

Business and Administration Level 2
Northampton
01.2017 - 01.2018

GCSEs -

Maths
Wellingborough, Northamptonshire
09.2012 - 09.2014

Online Advanced English Grammar and Punctuation
10.2024 - 12.2024

Microsoft Excel, Word, PowerPoint, Administration
10.2025 - 12.2025

Skills

  • Empathetic
  • Problem-Solving
  • Communication
  • Time management

References

References available upon request.

Timeline

Microsoft Excel, Word, PowerPoint, Administration
10.2025 - 12.2025

Online Advanced English Grammar and Punctuation
10.2024 - 12.2024

Warehouse Operative

GXO
03.2020 - 01.2026

Level 2 - Business

Business and Administration Level 2
01.2017 - 01.2018

Customer Service

British Heart Foundation
01.2017 - 01.2017

GCSEs -

Maths
09.2012 - 09.2014
Violeta Ivanova