Highly motivated and results-oriented Assistant Manager with 2.5 years of experience in overseeing daily operations, leading teams, and ensuring exceptional customer service. Proven ability to manage and optimise resources, improve productivity, and maintain a positive work environment. Strong leadership, communication, and problem-solving skills, with a focus on driving business growth and efficiency. Experienced in staff training, performance management, and conflict resolution. Adept at managing budgets, inventory, and maintaining high standards of operations. Committed to fostering a collaborative team atmosphere while contributing to the overall success of the organisation and adaptable to new challenges.
Objectives/Purpose of Role
Deliver a positive guest experience by creating a wam, inviting and friendly environment for both the guests
and team. Lead, train and motivate team members to maintain excellent standards and exceed guest
expectations, leaving a lasting impression that encourages guests to return with friends and family.
Deputising for the General Manager during their absence, including days off and holiday. Support the
General Manager in driving a profitable business while maintaining the brand offer and ensuring a safe and
legally compliant business, both front and back of house.
Responsibilities & Duties
-Offer a warm welcome and farewell to guests, while effectively communicating the service cycle, our products and any special offers or events.
-Complete business opening and closing routines, including completing business due diligence both front and back of house to ensure the business adheres to all health and safety standards, and is in line with company policy.
-Lead and coach the team to deliver a fast and efficient service, ensuring any guest queries and
complaints are handled promptly and professionally and all brand standards are adhered to.
-Allocate job roles, and duties for the shift ensuring the team complete all appropriate company
documentation and due diligence.
-Conduct team briefs and debriefs to communicate sales and targets, ensuring effective
communication of results and performance to the team.
-Promote open communication with the entire team to ensure the delivery of outstanding service, promoting a supportive atmosphere where you assist team members whenever possible.
-Lead and contribute to team meetings, offering your valuable insights.
-Oversee the maintenance and tidiness of the front of house, kitchen, team areas, outdoor and toilet areas.
-Complete required business admin tasks and ensure accurate cash management and business
security.
-Complete cellar management duties, including the care of cask ales, conducting line checks and ensuring cleaning procedures are followed.
-Ensure wastage is kept to a minimum by ensuring the team follow brand standards and all wastage procedures are recorded and followed.
-Action any front of house deliveries and report any lost or damaged delivery stock to the manager.
-Support (if needed) any back of house deliveries and report any lost or damaged delivery stock to the manager.
-Provide guidance, feedback and coaching to team members during shifts to enhance their skills and help deliver great service.
-Keep up to date with business information and share any news, specials, promotions and new
products with the team.
-Effectively manager labour allocation based on trading levels to maximise team deployment.
-Manage the P&L to optimise business profitability, taking the lead by driving upselling within the team to increase revenue.
-Participate in and assist others with in-house training, e-learning and the completion of assigned learning modules.
-Always adhere to brand standards, licensing laws and all company policies and procedures.
-Work collaboratively with kitchen colleagues to ensure the business runs effectively, ensuring that the brand food offer is executed to company standard.
-Gather guest feedback on shift and action accordingly to improve business reputation and food quality.
-Support the kitchen team by providing feedback on shift to ensure brand food specification are always delivered.
Responsibilities & Duties
-Offer a warm welcome and farewell to guests, while effectively communicating the service cycle, our products and any special offers or events.
-Complete business opening and closing routines, including completing business due diligence both front and back of house to ensure the business adheres to all health and safety standards, and is in line with company policy.
-Lead and coach the team to deliver a fast and efficient service, ensuring any guest queries and
complaints are handled promptly and professionally and all brand standards are adhered to.
-Allocate job roles, and duties for the shift ensuring the team complete all appropriate company
documentation and due diligence.
-Conduct team briefs and debriefs to communicate sales and targets, ensuring effective
communication of results and performance to the team.
-Promote open communication with the entire team to ensure the delivery of outstanding service, promoting a supportive atmosphere where you assist team members whenever possible.
-Lead and contribute to team meetings, offering your valuable insights.
-Oversee the maintenance and tidiness of the front of house, kitchen, team areas, outdoor and toilet areas.
-Complete required business admin tasks and ensure accurate cash management and business
security.
-Complete cellar management duties, including the care of cask ales, conducting line checks and ensuring cleaning procedures are followed.
-Ensure wastage is kept to a minimum by ensuring the team follow brand standards and all wastage procedures are recorded and followed.
-Action any front of house deliveries and report any lost or damaged delivery stock to the manager.
-Support (if needed) any back of house deliveries and report any lost or damaged delivery stock to the manager.
-Provide guidance, feedback and coaching to team members during shifts to enhance their skills and help deliver great service.
-Keep up to date with business information and share any news, specials, promotions and new
products with the team.
-Effectively manager labour allocation based on trading levels to maximise team deployment.
-Manage the P&L to optimise business profitability, taking the lead by driving upselling within the team to increase revenue.
-Participate in and assist others with in-house training, e-learning and the completion of assigned learning modules.
-Always adhere to brand standards, licensing laws and all company policies and procedures.
-Work collaboratively with kitchen colleagues to ensure the business runs effectively, ensuring that the brand food offer is executed to company standard.
-Gather guest feedback on shift and action accordingly to improve business reputation and food quality.
-Support the kitchen team by providing feedback on shift to ensure brand food specification are always delivered.
Key Skills & Behaviours
Share the big picture
Deliver results
-set expectations , provide feedback and coach other to drive results.
Innovate and change
-Encourage innovation, embrace change, identify and address root causes to drive improvement and
adaptability.
Work together
-Actively seek to understand differences and use them to positively impact the team and the
business.
-Ensure you regularly provide feedback to your team and offer coaching in the moment.
Moreover, be receptive to feedback from both the guest and your team.
Grow your own people
-Promote a growth mindset, celebrate lessons learned and share with others.
Objectives/Purpose of Role
Deliver a positive guest experience by creating a warm, inviting and friendly environment. Lead, train and motivate team members to maintain excellence and exceed guest expectations, leaving a lasting impression that motivates guests to return with friends and family.
Responsibilities & Duties
-Offer a warm welcome and farewell to guests, while effectively communicating the service cycle, our products and any special offers or events.
-Complete business opening and closing routines.
-Provide personalised recommendations that cater to the specific needs and preference of each guest.
-Value regular guests by remembering their preferences and engaging in meaningful conversations.
-Check all guests are enjoying their meal and discuss the guest experience survey.
-Provide a fast and efficient service and ensure any guest queries and complaints are handled promptBy and professionally.
-Allocate job roles, and duties for the shift ensuring the team complete all appropriate company documentation and due diligence.
-Conduct team briefs and debriefs to communicate sales and targets, ensuring effective communication of results and performance to the team.
-Promote open communication with the entire team to ensure the delivery of outstanding service,
creating a supportive atmosphere where you assist other team members whenever possible.
-Lead and contribute to team meetings, offering your valuable insights.
-Maintain cleanliness and tidiness of the front of house, outdoor and toilet areas.
-Complete required business admin tasks and ensure accurate cash management and business security.
-Complete cellar management duties, including the care of cask ales, conducting line checks and ensuring cleaning procedures are followed.
-Ensure wastage is kept to a minimum by ensuring the team follow brand standards and all wastage policies are recorded and followed.
-Action deliveries and report any lost or damaged delivery stock to the manager.
Provide guidance, feedback to team members during shifts to enhance their skills and help deliver great service.
-Keep up to date with business information, promotions and new products.
-Participate in all in-house training, e-learning and the completion of assigned learning modules.
-Always adhere to brand standards, licensing laws and all company policies and procedures.
Key Skills & Behaviours
Do what I say I will
-Show accountability by taking ownership of tasks and delivering results proactively.
Think on my feet under pressure to keep things running smoothly
-Communicate effectively with both team members and guests, be open to feedback and collaborate
to find practical solutions to any issues that arise.
Recognise people are different and adapt to suit their needs
-Promote a positive and inclusive work environment that values teamwork, open communication and
diverse opinions, ensuring everyone's voice is heard and valued.
Step into change with curiosity and an open mind
-Embrace change with an open mind, demonstrating a genuine interest
learning new approaches,
processes, and ideas by actively seeking information and asking questions.
Pull together when the going gets tough
-Display a collaborative and supportive approach during challenging times.
Responsibilities & Duties
-Work with the GM to implement agreed specialist product guest service initiatives via district meetings &
training workshops.
-Monitor guest experience drinks quality questions & agree actions with GM to improve focus areas.
-Champion all training tools for drinks including STAR & the Bar Bible.
-Lead all drinks related training- drinks spec of the week/ new products/ specialist products / full
understanding of brand offers & best practise delivery at all times.
-Maintain regular contact with RBM, GM and Brand Ambassador.
-New drinks training team 'expert' and key contact for GMs on new specialist products.
-Ensure all new Team Members receive drinks training at Induction and on-going.
-Attend and lead drinks training workshops & meetings when required.
-Share training, feedback & best practice with District Trainers & fellow Head Bartenders.
-Be responsible for ensuring the perfect of every drink every time to minimise waste.
-Provide feedback on specialist product training materials to improve and evolve them.
-Be responsible for the maintenance of the cellar to Cask Marque standards.
-Drive profit by increasing service and quality standards and up-selling on specialist products in the bar.
-Ensure perfect set up of drinks areas including garnishes, glassware & merchandising to spec.
Responsibilities & Duties
-Drink Preparation and Serving
• Mix, garnish, and serve alcoholic and non-alcoholic drinks according to recipes or customer requests.
• Prepare signature or seasonal cocktails specific to the ABO brand.
• Check identification to ensure customers meet the legal drinking age.
• Suggest drink pairings and offer recommendations to enhance customer experience.
• Manage multiple drink orders and prioritise efficiently during busy hours.
-Customer Service
• Greet guests warmly and establish a welcoming environment.
• Engage with patrons, answer questions, and provide drink suggestions based on customer preferences.
• Address and resolve any customer complaints or issues promptly and professionally.
-Inventory and Supplies Management
• Restock bar with ingredients, glassware, and supplies as needed.
• Monitor inventory levels for liquor, beer, wine, mixers, and bar tools.
• Conduct regular checks on stock and place orders to maintain adequate supplies.
-Maintaining Cleanliness and Safety Standards
• Clean and sanitise bar areas, glasses, utensils, and equipment throughout shifts.
• Adhere to health, safety, and sanitation regulations at all times.
• Manage spills, breakages, and other potential hazards quickly and effectively.
-Cash Handling and Order Processing
• Take orders and process payments accurately using POS (Point of Sale) systems.
• Maintain a balanced cash register and handle transactions responsibly.
• Provide accurate bills and change to customers.
-Team Collaboration
• Work effectively with kitchen staff, servers, and other team members to ensure smooth service.
• Participate in staff meetings and training sessions to improve service quality and learn new drink recipes.
Key Responsibilities:
-Drink Preparation and Service
• Mix, garnish, and serve alcoholic and non-alcoholic beverages according to standard recipes or guest preferences.
• Understand and recommend cocktails, wines, beers, and non-alcoholic options suited to guest tastes.
• Prepare signature or seasonal cocktails specific to the hotel’s brand.
-Customer Service
• Greet guests with warmth and professionalism, creating a positive first impression.
• Engage with patrons, making conversation and remembering regular guests to personalise the experience.
• Offer suggestions on drinks, hotel amenities, and local attractions when appropriate.
-Bar Setup and Maintenance
• Maintain cleanliness and organisation of the bar, including glassware, utensils, and bar tools.
• Set up the bar at the start of each shift and ensure it is fully stocked with ingredients, garnishes, and supplies.
• Clean and sanitise the bar area, tables, and chairs after each guest to maintain hotel standards.
-Inventory and Stock Control
• Monitor inventory levels of liquor, mixers, and other bar essentials, reporting shortages to management.
• Rotate stock and check for freshness in garnishes, syrups, and fruits.
• Conduct inventory checks as required, helping to minimise waste and control costs.
-Cash Handling and Order Processing
• Process guest orders and accurately record charges in the hotel’s POS system, including charging to room accounts.
• Handle cash and credit card payments responsibly, ensuring accurate billing and change.
• Balance the cash register at the end of each shift.
-Compliance with Safety and Health Standards
• Follow hotel protocols and legal requirements related to serving alcohol responsibly.
• Adhere to all health and safety guidelines for beverage preparation, storage, and service.
• Check guest IDs to ensure they meet the legal drinking age, and monitor guest alcohol consumption when necessary.
-Team Collaboration
• Work closely with hotel management, waitstaff, and kitchen staff to ensure seamless service.
• Attend team meetings, training sessions, and special events to stay aligned with hotel standards
Key Responsibilities
-Premium Drink Preparation and Service
• Mix and serve a variety of high-end cocktails, spirits, wines, and non-alcoholic beverages tailored to guests’ tastes.
• Master and maintain knowledge of a diverse range of cocktails, specialty drinks, and luxury alcohol brands.
• Check guest preferences, offer suggestions, and recommend drinks to elevate their experience.
- Customer Service
• Greet guests with warmth and professionalism, adhering to the hotel’s high standards.
• Deliver personalised service, remembering guest names and preferences to create a bespoke experience.
• Provide recommendations on pairings with food and other hotel amenities, ensuring a holistic experience.
-Upscale Environment Management
• Maintain the bar’s cleanliness, ambiance, and appearance, aligning with 5-star hotel standards.
• Keep bar areas, lounge, and patio sections organised and ensure tables are clear and presentable.
• Adhere strictly to health, safety, and hygiene regulations.
-Inventory and Quality Control
• Conduct daily inventory checks of premium liquors, wines, mixers, and glassware.
• Ensure that the bar is well-stocked with high-quality ingredients, fruits, and garnishes.
• Monitor stock levels, track high-demand items, and coordinate with suppliers to maintain adequate reserves of premium beverages.
-Event and Special Service Support
• Participate in the preparation and service of VIP events, weddings, and special gatherings, adapting drink menus for various themes.
• Collaborate with hotel management and culinary teams for seasonal, theme-based, or exclusive drink offerings.
-Cash Handling and Administrative Duties
• Accurately process guest orders, handle billing, and record charges to room accounts, following 5-star protocols.
• Balance the cash register, handle guest payments with discretion, and keep accurate records of transactions.
-Knowledge of International Standards and Trends
• Stay updated on luxury beverage trends, craft cocktail techniques, and international service standards.
• Regularly attend training on hospitality, mixology, and customer service to maintain the highest level of expertise.
Key Responsibilities:
-Drink Preparation and Service
• Prepare, mix, and serve a range of alcoholic and non-alcoholic drinks according to restaurant recipes or guest requests.
• Serve drinks to guests seated at the bar and work with servers to fulfill drink orders for the dining room.
• Stay knowledgeable about the restaurant’s drink menu, seasonal specials, and signature cocktails.
-Customer Engagement and Service
• Greet guests with a warm welcome, engage in conversation, and create a friendly bar atmosphere.
• Recommend drinks or food pairings based on guest preferences and the restaurant’s menu.
• Address any customer questions or issues promptly to ensure a positive experience.
-Bar Setup and Cleanliness
• Set up the bar area at the start of each shift, ensuring it is fully stocked with ingredients, glassware, and tools.
• Maintain a clean and organised bar area, including washing glassware, cleaning surfaces, and organising supplies.
• Restock garnishes, syrups, and ice throughout the shift, and ensure everything is in place for smooth service.
-Inventory and Supply Management
• Monitor and replenish bar stock, including liquor, mixers, garnishes, and other essentials.
• Keep track of inventory levels, notify management of any low stock, and rotate stock to ensure freshness.
• Minimise waste by carefully measuring ingredients and controlling portion sizes.
-Order Processing and Cash Handling
• Take and process orders accurately, using the restaurant’s POS (Point of Sale) system.
• Handle cash and credit transactions responsibly and ensure accurate billing for each guest.
• Balance the cash register at the end of each shift and report any discrepancies to management.
-Compliance and Safety Standards
• Follow all health, safety, and sanitation guidelines as per restaurant and legal standards.
• Check IDs and enforce age restrictions to ensure compliance with alcohol service regulations.
• Monitor guests for signs of intoxication and handle situations professionally if necessary.
-Team Collaboration
• Work closely with servers, kitchen staff, and restaurant management to provide smooth service.
• Assist servers by preparing drinks for dining room guests and supporting other tasks during busy periods.
• Participate in team meetings, training, and special events to stay updated on restaurant policies and offerings.
Key Responsibilities:
-Preparation and Service of Tropical and Beach-Style Drinks
• Prepare and serve a variety of tropical and refreshing cocktails, as well as non-alcoholic drinks, using fresh ingredients.
• Be familiar with beach-inspired cocktails such as piña coladas, mojitos, margaritas, and other specialty drinks.
• Serve drinks to guests at the bar and coordinate with waitstaff to fulfill drink orders for seated diners.
-Customer Engagement and Service
• Greet guests with a warm, friendly welcome and create a laid-back, beach-friendly environment.
• Engage with guests by recommending tropical drink options, explaining specials, and making personalised suggestions.
• Ensure a positive and enjoyable experience for all guests, creating a memorable part of their beach visit.
-Bar Setup and Cleanliness
• Set up the bar area at the start of each shift, ensuring it is fully stocked with fresh ingredients, mixers, glassware, and bar tools.
• Maintain cleanliness of the bar, washing and drying glassware, wiping down surfaces, and keeping garnishes fresh.
• Monitor beach weather conditions to maintain safe bar conditions (e.g., covering items from sand and sunlight).
-Inventory and Stock Control
• Track and manage inventory levels of liquor, fresh fruit, mixers, garnishes, and bar supplies.
• Coordinate with management to reorder stock and ensure the availability of high-demand items, especially tropical and beach-related ingredients.
• Practice portion control and minimise waste, especially with fresh fruits and garnishes.
-Order Processing and Cash Handling
• Take and process orders accurately, using the restaurant’s POS (Point of Sale) system.
• Handle cash and credit transactions with accuracy and ensure proper billing for each guest.
• Maintain accurate cash management, balancing the register at the end of each shift.
-Health and Safety Compliance
• Follow all health, safety, and sanitation guidelines for outdoor service.
• Check IDs to ensure compliance with legal age restrictions for alcohol consumption.
• Monitor guests’ alcohol intake, and handle situations diplomatically if any concerns arise, especially given the relaxed beach setting.
-Team Collaboration and Event Support
• Collaborate with the beach restaurant team, including servers, kitchen staff, and other bartenders, to provide seamless service.
• Participate in special beach events, live music nights, or themed gatherings by creating special cocktails or beach-friendly drink menus.
Key Responsibilities:
- Efficient Drink Preparation and Service
• Quickly prepare and serve a variety of drinks, including cocktails, shots, and beers, according to standard recipes and customer requests.
• Master popular nightclub drinks like vodka soda, tequila sunrise, and other high-demand cocktails.
• Handle high volumes of drink orders, ensuring each drink is made accurately and served promptly.
-Customer Service and Guest Interaction
• Greet guests with energy and friendliness, engaging with patrons to create a welcoming environment.
• Work efficiently to serve multiple guests at once, maintaining a positive attitude and engaging briefly with patrons where possible.
• Manage high-demand situations professionally, staying attentive to customer needs despite crowd size and noise.
-Speed and Accuracy in Order Processing
• Operate the nightclub’s POS (Point of Sale) system quickly to process cash and card payments accurately.
• Handle cash transactions and provide change quickly and accurately in a fast-paced setting.
• Balance the cash register and report discrepancies at the end of the shift.
-Bar Setup, Cleanliness, and Maintenance
• Set up the bar at the beginning of the shift, ensuring all ingredients, garnishes, glassware, and bar tools are organised and ready.
• Keep the bar area clean and tidy, wiping down surfaces, removing empty glasses, and replenishing supplies as needed.
• Close down the bar area at the end of the night, ensuring everything is cleaned, organised, and restocked.
-Inventory and Stock Management
• Monitor stock levels for liquor, mixers, garnishes, and other bar essentials, and communicate with management for restocking.
• Track popular drink orders and report high-demand items to ensure supplies are consistently available.
• Minimise waste by managing portions accurately and handling garnishes and ingredients carefully.
-Adherence to Safety and Legal Guidelines
• Check IDs to verify age before serving alcoholic beverages and refuse service if guests do not meet legal age requirements.
• Monitor guest alcohol intake and communicate with security or management if a guest appears intoxicated or needs assistance.
• Follow health and safety regulations, ensuring sanitary practices are maintained even during high volume.
-Team Collaboration and High-Volume Coordination
• Work closely with bar-backs, other bartenders, and nightclub staff to deliver fast and efficient service.
• Coordinate with security staff to maintain a safe environment for guests and bartenders alike.
• Attend staff meetings and participate in team events to stay updated on new promotions, drink specials, and club policies.
Key Responsibilities:
-System Design and Installation
• Design and plan HVAC systems according to the needs of the space, adhering to client specifications, budget, and building codes.
• Conduct site inspections and take measurements to determine system requirements and duct placement.
• Install and set up air conditioning systems, including split, central, and multi-split systems, ensuring all components are properly connected and operational.
-Maintenance and Repairs
• Perform routine maintenance on HVAC systems, including cleaning filters, checking refrigerant levels, and calibrating thermostats to ensure efficiency and safety.
• Troubleshoot and repair HVAC equipment when breakdowns occur, diagnosing issues with compressors, fans, thermostats, or other components.
• Ensure all repairs comply with health and safety standards, and recommend replacements or upgrades if necessary.
-System Testing and Diagnostics
• Test air conditioning systems to ensure they meet performance specifications, including testing for airflow, temperature, and humidity.
• Use diagnostic tools, such as pressure gauges and temperature sensors, to identify issues or inefficiencies in system operation.
• Calibrate and adjust systems as needed to maintain optimal functionality and client comfort.
-Energy Efficiency Optimisation
• Implement energy-saving strategies, such as programmable thermostats and efficient system configurations.
• Advise clients on energy-efficient upgrades, such as variable-speed motors or high-SEER (Seasonal Energy Efficiency Ratio) units, to reduce operating costs.
• Ensure all systems meet current energy efficiency standards and regulations.
-Documentation and Compliance
• Maintain records of all installations, maintenance, and repairs performed, including system specifications and warranty information.
• Ensure systems comply with local, state, and national building codes and health and safety standards, including refrigerant handling and emissions regulations.
• Complete and submit reports or certifications required for regulatory compliance.
-Client Communication and Support
• Explain HVAC issues, repair options, and maintenance needs to clients in a clear and professional manner.
• Provide clients with guidance on proper system use and answer any questions related to operation and energy use.
• Offer recommendations for long-term maintenance and improvements to prolong system life and improve efficiency.
-Team Collaboration and Training
• Work alongside other engineers, technicians, and contractors as part of an installation or maintenance team.
• Train junior technicians or new team members on HVAC practices, safety procedures, and maintenance tasks.
• Attend workshops or training sessions to stay updated on new HVAC technologies, regulations, and best practices.
Leadership Skills, Communication Skills Ability to motivate, guide, and support team members in their roles Communication Skills Problem-Solving Skills Time Management and Organisational Skills Customer Service Orientation Attention to Detail Adaptability and Flexibility Technical Proficiency Financial and Budget Management Skills Conflict Resolution Skills
The last five year at Mitchells & Butlers , All Bar one I have selected six time employee of the district and multiple time employee of the month.