Ljiljana Kucina
St Albans,Hertfordshire
Summary
I aspire to enhance the quality of life for clients through exceptional service and continuous improvement. I have 3 years of related experience in professional setting and more then 4 years of personal experience caring for close family member.
I am experienced in providing compassionate and personalised care. I focus on enhancing clients' quality of life through empathetic communication and tailored support plans. I am skilled in maintaining a safe, comfortable environment while promoting independence and well-being, compassionate with a strong commitment to providing top-notch care and support. I have excellent communication and organisational skills, ensuring seamless assistance and companionship. I am dedicated to making a positive impact, caring with adaptability, training and skill to help clients with different needs and backgrounds.
I am compassionate and reliable team member with impressive work ethic. Furthermore, I am committed to improving health and wellbeing by facilitating exceptional levels of care. Proactive and friendly communicator with superb rapport-building skills.
Overview
11
11
years of professional experience
23
23
years of post-secondary education
1
1
Certification
Work history
Domiciliary care worker
Home Instead-St Albans
St Albans, Hertfordshire
07.2023 - 07.2025
- Recognised emergency situations and implemented appropriate emergency procedures.
- Demonstrated high-level adaptability whilst responding quickly to emergency situations, ensuring immediate attention was given where needed.
- Responded to client requests in a timely and compassionate manner.
- Offered companionship and emotional support to clients while assisting with daily tasks.
- Maintained accurate records of patient care, condition, progress, and concerns.
- Reviewed individualised care plans to drive continuity and consistency of care.
- Completed accurate documentation detailing each client's progress towards their individual recovery goals regularly.
- Maintained exceptional standards of patient care by administering medication, preparing meals and aiding with personal hygiene tasks.
Housekeeper
Self-employed
St Albans, Hertfordshire
10.2014 - 07.2025
- Deal with reasonable complaints/requests with professionalism.
- Check stocking levels and replace them when appropriate.
- Adhere strictly to rules regarding health and safety.
- Performed various cleaning activities such as sweeping, mopping, dusting and polishing, and ensure all rooms are cared for and inspected according to standards.
Domiciliary Care Worker
Home Instead-St Albans
St Albans, Hertfordshire
10.2020 - 06.2021
- Recognised emergency situations and implemented appropriate emergency procedures.
- Assisted in maintaining social activities for the elderly, which resulted in enhanced mood levels and overall happiness.
- Promoted healthy lifestyle choices amongst clients through education about nutrition, exercise and positive habits.
- Offered companionship and emotional support to clients while assisting with daily tasks.
- Responded to client requests in a timely and compassionate manner.
- Developed strong rapport with clients by delivering compassionate care tailored to individual needs.
Recruiter Assistant
Self-employed
St Albans, Hertfordshire
05.2017 - 05.2019
- In charge of the first interview with candidates for various roles such as HCA, support worker, and nursery nurse.
- Met with candidates to discuss job opportunities and answer questions about company culture and benefits packages.
- Coordinated with managers to set up interviews with prospective employees.
- Developed preliminary screening questions and captured relevant candidate information for hiring managers.
- Provided consultative advice to candidates regarding hiring, selection and training.
Property inventory clerk
Self-employed
St Albans, Hertfordshire
05.2017 - 05.2019
- Prepared detailed inventory reports of the condition and contents of a property before a landlord rents it out.
- Carry out mid-tenancy checks on the property.
- Prepared checkout to compare the original condition with the end-of-tenancy condition.
Education
Bachelor of Arts - Health and Social Care
The Open University
04.2001 - 07.2024
Skills
- Emotional Support
- Mobility Assistance
- Personal hygiene support
- Compassionate client care
- Dementia Care
- Medication Administration
- Safety compliance
- Time management
- Care plan review
- Client advocacy
- Patient care documentation
Certification
Care Certificate
End of Life Training Programme (City & Guilds Assured Programme)
Dementia Training Programme (City & Guilds Assured Programme)
LANGUAGES
Croatian - Native
Native
English
Fluent
Accomplishments
Dementia Care Professional of the year 2024 - Certificate of recognition by Home Instead Senior Care-St Albans
References
References available upon request
Timeline
Domiciliary care worker
Home Instead-St Albans
07.2023 - 07.2025
Domiciliary Care Worker
Home Instead-St Albans
10.2020 - 06.2021
Recruiter Assistant
Self-employed
05.2017 - 05.2019
Property inventory clerk
Self-employed
05.2017 - 05.2019
Housekeeper
Self-employed
10.2014 - 07.2025
Bachelor of Arts - Health and Social Care
The Open University
04.2001 - 07.2024
Similar Profiles
KAI TYSONKAI TYSON
Office Assistant 3 (Human Resources) at NYS Veterans' Home at St. AlbansOffice Assistant 3 (Human Resources) at NYS Veterans' Home at St. Albans
Cynthia JohnsonCynthia Johnson
RN 2/Shift Supervisor at New York State Veterans Home At St AlbansRN 2/Shift Supervisor at New York State Veterans Home At St Albans
Liliana MurilloLiliana Murillo
Lead Preschool Teacher at St. Albans Episcopal ChurchLead Preschool Teacher at St. Albans Episcopal Church
Cameron ClarkCameron Clark
Senior Pharmaceutical Partnerships Officer at Asthma + Lung UKSenior Pharmaceutical Partnerships Officer at Asthma + Lung UK
Dave HicksDave Hicks
Parts Supervisor at Citygate KiaParts Supervisor at Citygate Kia