Luke Joshua Bissett

Key Responsibilities:

• Sort packages and freight by destination, using a scanner and labeling system.
• Assist with unloading incoming freight and packages from trucks.
• Ensure all items are properly sorted and staged for delivery.
• Maintain cleanliness and safety within the warehouse environment.
• Operate material handling equipment, such as forklifts or pallet jacks (if certified).
• Monitor inventory levels and report discrepancies.
• Follow safety procedures to prevent accidents and injuries.
• Meet productivity targets while maintaining a focus on accuracy.
• Work collaboratively with team members to achieve department goals.
• Perform routine quality checks on outgoing shipments.

Key Responsibilities:

• Restock shelves with products, ensuring correct product placement and facing.
• Ensure that products are displayed according to Tesco’s merchandising guidelines.
• Rotate stock to ensure the oldest stock is used first (FIFO – First In, First Out).
• Maintain a clean and organized storage area, ensuring products are well-organized.
• Assist with setting up promotional displays and signage for new stock.
• Unload delivery trucks, check stock against delivery notes, and ensure products are stored correctly.
• Maintain health and safety standards in line with company policies.
• Operate warehouse equipment (such as pallet jacks) to move heavy stock.
• Ensure that all store areas, including aisles and storage areas, are well-stocked for the following day’s business.
• Carry out stock checks and inventory audits as directed.
• Work closely with team members to achieve efficiency targets and maintain high standards of customer satisfaction.

• At Virgin Media I was first hired to be on the Web sales team, our system would pick up orders that have gone wrong when customers have placed orders through the Virgin Medias website.
• This could range from missing direct debit details, credit check referrals, manual credit checks, address actives, debts and deposits needed before we can offer any services.
• We would simply outbound to the customer for the missing details and use our systems to complete the order for the customer.
• On shift we would have an inbound call queue and customer queries could range from updating their details to ordering services over the phone, there are some unique queries where we would have to investigate the problem and get back to the customer with an update.
• Within a month I moved to the Task Team where we would work multiple tasks, I would work Wayleave which involves getting permission from landlords or freeholders of property’s that have never had virgin services before.
• We would need permission because the installation process is slightly intrusive on the grounds around the property as well as the property itself.
• As well as Wayleave I would work new build, existing orders (which is existing customers upgrading their services), SOAP (allocating work to other departments), mobile orders, on the day failed installs and pre-installs so we will know whether we need landlord permission or not (could also need neighbours' permission if the technicians need to bring over a cable).
• With all this I was specialized on a process called bulk accounts, this would involve speaking with landlords of property’s who have set up services in their name for their multiple properties.
• If they had any problems etc. bills were incorrect, disconnecting residential services and transferring them to business accounts, new orders for new property’s, refunds, discounts, upgrades and downgrades.

Key Responsibilities:

• Engage with customers through live chat, email, and phone to support sales inquiries and help convert leads into sales.
• Provide customers with detailed information about Virgin Media products, including broadband, TV packages, mobile, and home phone services.
• Identify customer needs and recommend the most appropriate products and services based on those needs, maximizing sales opportunities.
• Assist customers through the entire purchasing journey, from initial inquiry to post-sale follow-up.
• Process online orders and ensure that customers receive the correct services and equipment within the required time frame.
• Ensure all customer interactions are handled professionally, with a focus on delivering excellent customer service and high satisfaction.
• Maintain knowledge of current Virgin Media offers, promotions, and plans to upsell additional services where appropriate.
• Track and manage leads, making sure follow-up actions are completed to secure sales.
• Handle customer queries and complaints efficiently, ensuring they are resolved in a timely manner.
• Monitor customer accounts, process upgrades, downgrades, and cancellations, and ensure all changes are accurately reflected.

Key Responsibilities

• Deliver mail, parcels, and packages to homes, businesses, and other locations along a set route.
• Sort incoming and outgoing mail at the sorting office before beginning delivery.
• Ensure all deliveries are completed on time, adhering to delivery schedules.
• Ensure the safe delivery of fragile or high-value items, following special handling instructions as required.
• Collect mail from outgoing mailboxes or customer drop-offs for further processing.
• Plan daily routes efficiently to ensure timely and cost-effective delivery.
• Follow set delivery routes but adapt where necessary based on traffic, weather, or customer requests.
• Utilize GPS/postal service tools to track and optimize my delivery route.
• Greet customers in a friendly and professional manner while delivering mail.
• Provide customer service by answering questions related to mail, parcels, or postal services.
• Collect signatures for registered, recorded, or tracked deliveries.
• Inform customers of any issues with mail delivery (e.g., delayed items or incorrect addresses).
• Resolve any minor issues or disputes with a calm and professional approach.
• Sort mail by address before heading out on delivery.
• Load and unload delivery vehicles efficiently to ensure the correct mail is in the correct order.
• Ensure that all mail is delivered to the correct address in a secure and accurate manner.
• Sort undelivered mail for redelivery or return to the sorting facility.
• Follow health and safety regulations, including lifting techniques and road safety while driving (if applicable).
• Ensure that delivery vans or vehicles are well-maintained and cleaned regularly.
• Keep track of delivery equipment (e.g., vehicles, bikes, or carts) and report any maintenance issues.

Key Responsibilities:

• Customer Service: Provide friendly and professional assistance to customers, answering queries about products and store policies.
• Product Knowledge: Be knowledgeable about store merchandise, promotions, and policies to guide customers in their shopping decisions.
• Cash Handling: Operate the till, process transactions, and handle cash, credit card, and other payment methods accurately.
• Sales Floor Maintenance: Ensure the sales floor is neat, organized, and visually appealing by maintaining store displays, folding clothes, and refilling shelves.
• Stock Replenishment: Regularly replenish stock on the floor to ensure availability of products. Work with stock associates to ensure shelves are full and products are displayed properly.
• Promotions & Up-selling: Promote store offers, discounts, and loyalty programs to customers, encouraging them to make additional purchases.
• Handling Customer Complaints: Address and resolve any customer complaints or issues in a calm, professional manner to ensure customer satisfaction.
• Maintaining Cleanliness: Ensure that the sales floor and fitting rooms are tidy and organized, creating a welcoming shopping experience.
• Product Tagging & Labeling: Ensure that products are tagged and labeled correctly, following TK Maxx's pricing and promotional guidelines.