Lizzie Irvine
Jesmond, Newcastle Upon Tyne
Summary
A motivated and hardworking student with a proven ability to deliver work to a high standard under the pressures and expectations of a master's degree. A commitment to excellence is reflected in several academic awards received throughout the course of study. Bringing over three years of experience in high-volume restaurant and bar settings, with extensive knowledge of wine, beer, and cocktails. Experience spans a diverse range of roles and industries beyond hospitality, developing a broad and transferable skill set. Dedicated to delivering consistent, customer-focused service, with a strong work ethic and adaptability demonstrated across every position held.
Overview
5
5
years of professional experience
Work History
Administrative Assistant
Pest Express, Pest control
Cotgrave, NG12 3JQ
06.2023 - 07.2025
- Worked as an Administrative assistant (Summers 2023, 2024, & 2025 - June to September)
- Managed incoming calls, processed payments and invoicing, and maintained professional correspondence with diverse clients, enhancing client satisfaction and fostering strong relationships.
- Coordinated job bookings and managed scheduling to optimise time management and ensure seamless daily operations.
Bartender
Coogee Pavilion
Sydney, Australia
11.2024 - 04.2025
- Developed comprehensive knowledge of wines, beers, and spirits, while honing advanced skills in cocktail preparation and presentation to enhance customer experience
- Applied conflict de-escalation techniques when managing challenging situations, while maintaining full compliance with alcohol licensing laws and responsible service standards
- Managed tills and POS systems accurately and efficiently, ensuring smooth transactions in a fast-paced environment
- Balanced part-time employment with full-time academic study, showcasing effective time management and organisational skills
Food and Beverage Assistant
National Ice Arena
Nottingham, NG1 1LA
08.2022 - 01.2024
- Delivered VIP hospitality services at high-profile events, managing VIP boxes to create exceptional guest experiences.
- Cultivated strong client relationships through personalised service, achieving high customer satisfaction and fostering repeat business.
- Trained and supported agency staff on-site, reinforcing service standards to maintain consistency across the team.
Waitress and Bartender
The Air Hostess Pub
Tollerton, NG12 4EA
04.2020 - 04.2022
- Delivered reliable and professional customer service during high-volume periods, including the UEFA Euro 2020 Championships and the reopening of hospitality venues following the Covid-19 pandemic.
- Developed comprehensive experience in bar and waitress roles, managing restaurant bookings and fostering positive relationships with colleagues and customers.
- Ensured compliance with food safety and hygiene standards, maintaining health and safety regulations across bar and front-of-house environments.
Education
Masters of Biology - Biology
Newcastle University
NE1 7RU06-2024
A-Levels -
The Becket School
NG2 7QY06-2021
Skills
- Customer service
- Food safety compliance
- Cocktail preparation
- Office administration
- Event coordination
- Staff training
Timeline
Bartender
Coogee Pavilion
11.2024 - 04.2025
Administrative Assistant
Pest Express, Pest control
06.2023 - 07.2025
Food and Beverage Assistant
National Ice Arena
08.2022 - 01.2024
Waitress and Bartender
The Air Hostess Pub
04.2020 - 04.2022
Masters of Biology - Biology
Newcastle University
A-Levels -
The Becket School