Lizbeth Ochoa Lugo

I started as an entry level optician,  In my first year, I met all of my personal and professional sales goals and sold over $250,000 . Through hard work and dedication I managed to earn several titles for my current store.

As NVI Captain my job is to reach out to schools and places that provide social services, I work closely with the nurses of those places to establish referrals  and  vouchers so that we can provide free exam and glasses services to those in need.

As customer care captain my job is to handle  customer care issues in our store or  from within the district. My goal is to overturn their negative experience and turn it  positive, so that we may maintain the relationship,  I do this by executing absolute professionalism, empathy, listening , tone and tact skills to help bring back focus to the problem so we may find a solution.

As Lead Optician  and third key, my job  is to help my team with any questions, resolve issues, and manage when the store manager and or assistant manager are indisposed or unavailable.

As third  key,  one of my job duties is to open the store securly, as well as doing morning procedures like paperwork and opening the safe And counting the till.

I am also  the  translator for our Dr. as  I am fluent in Spanish  to  English/  I am currently working on my medical translation certification.

• NVI Cares Captain

• Customer Care captain

• Lead Optician  & Third key

• Spanish to English translator.

• Customer Care
• Optical basics
• Insurence basics
• Dealing with Angry customers while having no insight or legitimate answers to customer concerns do to the beginnings of their bankruptcy impact.

I managed a successful store and team at pure oils in new gate mall, primarily dealing with sales and customers. I made schedules and it was my job to hire and relieve associates of their duties if expectations were not met or followed. I also tracked inventory and kept areas stocked and ordered or made product as it was needed or before running out of supplies.

• Beauty Appointments
• Beauty Sales
• Customer Service
• Makeovers
• Private Events as an MUA for Estée Lauder

I processed loans for customers on anything of value by carefully looking at their goods and giving them a fair loan amount. I also had to maintain a certain sales standard and give amazing customer care and service & experience.

• Maintained and inspected electronic industrial control systems, maximising safety.
• Located Customers through gps, landmarks, mile markers and or every tool usable that would help us find them and send them help.

Throughout my career at Kay Jewlers, I was fortunate enough to have access to learning several new skills. At the beginnings , cleaning jewlery was the basic standard, then changing watch batteries, eventually sales , standards and then ultimately earning promotions. I eventually got to conduct interviews, train peers and overall set the standard for expectations. When I worked on sales floor, I trained my peers on the best way to get results and execute their work responsibilities. I solved customer problems and did repairs, at the end of my career I became more limited do to carrying my only child.

I essentially did anything needed or asked of me.

I was proficient on the blue screens, tablets, gem-scope and inspections. My biggest mission was to establish long lasting relationships with our clients through trust, accountability, integrity , responsibility, empathy and clarity.

• Sales
• Standards
• Repairs
• Inventory

Throughout my career at Kay Jewlers, I was fortunate enough to have access to learning several new skills. At the beginnings , cleaning jewlery was the basic standard, then changing watch batteries, eventually sales , standards and then ultimately earning promotions. I eventually got to conduct interviews, train peers and overall set the standard for expectations. When I worked on sales floor, I trained my peers on the best way to get results and execute their work responsibilities. I solved customer problems and did repairs, I was my GM Mercedes right hand, we were number 2 in whole west coast district.

I essentially did anything needed or asked of me.

I was proficient on the blue screens, tablets, gem-scope and inspections. My biggest mission was to establish long lasting relationships with our clients through trust, accountability, integrity , responsibility, empathy and clarity.

• Sales
• Repairs
• Customer Service
• Cleanup

• Opened and closed the store
• Tracked inventory 2 times a day
• Set out dispalys
• Sales
• Customer Care
• Repairs
• Clean ups

This was my first formal job, the first opportunity and ability to start figuring out what or who I wanted to be.

• checking visitors in and out.
• Answering phone
• Scheduling
• Preparing morning breakfast options and coffee
• Customer Servuce

I am a DACA recipient now although before I was an undocumented immigrant brought here by my single mother who was in fear of her life do to mexicos extreme violence at that time. I did most of my education there and some here, my mother had to work with counselors to help me gain credits so I wouldn't fall behind too far. Becoming something here in America was always my dream, so I worked hard to catch up and graduate through a Spanish to English program and even though I didn't get to walk, I can still say that I made it. I made it here, I made it through adversity, rasism, poverty and lack of resources and support . Through my families fire that ultimately changed the direction and outcomes of our lives and my mothers complications after giving birth that would ultimately make me my little sisters surrogate mother for the next year and a half. The biggest lesson school taught me, is that life is all about perspective and your ability and determination to overcome obstacles and grow in wisdom and experience, your ability to make something out of nothing by adapting and realizing that there is always a silver lining , no matter how dark it feels or looks; this is where we find true strengh.