Liz Williams

When I had my children I took 5 years off work to care for them. Once they all started school/nursery I started up my cleaning business, as I could work around school term times. I now have 20 clients, who I clean for on a weekly or bi-weekly basis.

• I provide excellent customer service through clear communication with clients regarding their specific needs
• I maintain cleanliness by dusting and polishing furniture, skirting boards and coving
• I vacuum and mop relevant floors
• I deep clean bathrooms and kitchen areas to produce spotless, hygienic results
• I consistently meet high quality standards for continued customer satisfaction and loyalty
• I always replace damaged items, reinforcing trust between cleaner and client
• I achieve spotless results within working timeframes to meet client needs
• I'm always happy to do any additional cleaning needs e.g., cleaning windows, changing beds, washing blinds etc,

• Updated executive diaries with daily appointments, set reminders, and added key details
• Maintained confidentiality of documents, ensured secure handling of sensitive information
• Ensured timely responses to emails to enhance communication flow.
• Handled incoming calls professionally, ensuring excellent customer service delivery
• Coordinated travel arrangements, resulting in smooth business trips
• Facilitated communication between departments with professional liaison skills
• Prioritised workload to meet tight deadlines.
• Coordinated and secured meetings for management teams, distributing relevant resources ahead of time
• Organised meetings, improved communication within the team.
• Organised and maintained filing system for easy staff access
• Facilitated smooth office operations by maintaining office supplies inventory.

• Provided comprehensive secretarial support to the directors, ensuring smooth daily operations within the training department
• Provided administrative support to the training team
• Interacted with customers professionally by phone, email and in-person to deliver accurate service information
• Assisted clients with daily enquiries and addressed incoming correspondence to maintain timely responses
• Processed expense reports, resulting in accurate financial records maintained consistently
• Answered inbound phone calls, resulting in excellent customer service provided to clients
• Planned training schedules, prepared materials and booked necessary rooms and facilities.
• Coordinated travel arrangements for the team, contributing towards seamless business trips without disruption
• Effectively managed incoming and outgoing mail
• Assumed responsibility of receptionist duties when necessary

• Answering calls for the Training Manager and the team
• Booked clients onto the relevant courses and ensured they received their joining instructions
• Photocopy and bind the course material
• Booked catering for the course lunch and ensuring any dietary requirements were met
• Invoiced clients on a monthly basis
• Managed reception area, offering warm welcome to visitors and clients.
• Prioritised workload to meet tight deadlines.

• Provided efficient assistance to office seniors by handling paperwork, filing and photocopying.
• Assisted in scheduling meetings
• Performed general clerical duties such as sorting mail
• Handled incoming calls professionally, providing information or transferring as needed
• Managed reception area, offering warm welcome to visitors and clients