Liz O'Sullivan
Sevenoaks,Kent
Summary
Having worked in the textile industry since graduating in 1997, I decided to set myself up in business in 2007, so I could take an active part in my children's life as well as continuing to work in the industry I loved.
By having my own business I have pivoted at various part of my life to move my business with my life. I lived in the Middle East for 7 years and took my business with me. Selling at markets in Dubai and through a middle eastern website.
Since moving back to the UK my buinsess has grown and I sell to interior desingers as well as shops and galleries. I run workshops and sewing classes from my studio.
I love to work part time alongside my business as I enjoy the interation with colleague and customers alike.
Overview
29
29
years of professional experience
Work history
Maternity Covery
Piglet in Bed
Tunbridge Wells, Kent
11.2024 - 11.2025
- Assisted customers in selecting products by providing detailed information and personalised recommendations.
- Implemented effective merchandising strategies to enhance product visibility and drive customer engagement.
- Trained and mentored junior staff on customer service standards and sales techniques to improve team performance.
- Collaborated with management to develop promotional campaigns that attracted new customers and increased foot traffic.
- Maintained accurate inventory records and conducted regular stock checks to ensure product availability.
- Resolved customer complaints and concerns promptly, ensuring a positive shopping experience for all patrons.
- Utilised point-of-sale systems to process transactions efficiently while maintaining a high level of accuracy.
- Organised store layout and displays to optimise customer flow and highlight key product offerings.
- Built rapport with regular customers, provided personalised service.
- Handled administrative tasks such as inventory checks and cash reconciliation, kept daily operations smooth.
- Managed large inventory for efficient stock rotation and minimised waste.
- Developed customer relationships by providing excellent service and understanding individual needs.
- Adhered strictly to company policies whilst handling cash transactions.
- Solved complex customer queries, ensured satisfaction and repeat business.
- Streamlined operations through effective resource management and scheduling.
Assistant
The Meek Boutique (online fashion comapny)
Tunbridge Wells, Kent
07.2023 - Current
- Managed time effectively to meet deadlines.
- My job varied from day to day, from doing instagram lives, to packing up the online orders that had been placed that day. as no two days are the same I have to be flexable in my approach to work.
- Deal with drop in customers in a friendly and eficient manner.
- Update social media for the company to try and generate sales.
- I would mend any clothes that needed mending.
- Photgraphing clothes for the online website.
- Quality control on clothes that are sent to the company.
- Completed assigned work within deadlines and to company standards.
- Handled various day-to-day admin responsibilities to maintain smooth business operations.
- Carried out duties with strict compliance to company standards and policies.
- Demonstrated adaptability by taking on ad-hoc tasks.
Owner Liz Crowcroft Design
Textile design business
Sevenoaks
01.2007 - Current
- Have my own textile business where I design and make textiles ( mostly) for interiors.
- In the early years I worked with notonthhighstreet but over recent years I promote and market my business mostly online through social media and my website.
- Present design proposals to clients for assessment and approval.
- Use sketches, mock-ups and prototypes to convey design possibilities to clients.
- Attend site visits to carry out recommendations for upcoming projects.
- Interpreted client briefs to develop and produce designs
- Engaged clients face-to-face and through online meetings to provide advice on the best fabrics and products to suit their interiors.
Embroidered fabric designer
Chelsea Textiles design
London
09.1999 - 06.2002
- Attended trade fairs to source new materials and keep on top of current trends in the textile industry.
- Ensured designs met client specifications by reviewing proposals and updating customers on project milestones.
- Liaised with clients before jobs to obtain important project information such as when the fabrics would be needed to have made into curtains etc and installed on site.
- Selected accessory materials and attachments to complete designs.
- Specified materials parameters or selected precise pieces to use in production.
- Commissioned product prototypes and samples to further design goals.
- Designed new materials patterns to enhance existing product designs.
- Had to frequently visit China to oversea production of the fabric and tapestry designs.
Curator - Buckingham Palace
Buckingham Palace
London
06.1997 - 05.1999
- Collected and appraised archives, artefacts and records of historical interest
- Archived , photographs, details of pieces of art in established systems.
- Worked in a small team to curate the private art collections in Buckingham Palace.
Education
A levels -
Walthamstow Hall
Sevenoaks KentBachelor of Arts- first class honours - Textile design
Nottingham Trent University
Nottingham 09.1994
BTec foundation course - distinction - Textiles
Ravensbourne College of Design
Chistlehurst 09.1993
Skills
- Calm under pressure
- Problem-solving
- Communication skills
- Public speaking
- Resourcefulness
- Inventory management
- Quality Assurance
- Upselling
Timeline
Maternity Covery
Piglet in Bed
11.2024 - 11.2025
Assistant
The Meek Boutique (online fashion comapny)
07.2023 - Current
Owner Liz Crowcroft Design
Textile design business
01.2007 - Current
Embroidered fabric designer
Chelsea Textiles design
09.1999 - 06.2002
Curator - Buckingham Palace
Buckingham Palace
06.1997 - 05.1999
A levels -
Walthamstow Hall
Bachelor of Arts- first class honours - Textile design
Nottingham Trent University
BTec foundation course - distinction - Textiles
Ravensbourne College of Design