Summary
Overview
Work history
Education
Skills
Personal Information
Custom
Affiliations
Certification
References
Timeline
Generic

Liz Nugent

Surbiton,Kingston upon Thames

Summary

Accomplished hospitality professional with over a decade of experience, recognised for exceptional service delivery and team development. Adept at creating inclusive environments that encourage idea sharing and collaboration, leading to increased employee engagement and customer loyalty. Strong background in strategic planning and organization, ensuring projects are executed flawlessly and meet community needs. Focused on leveraging industry knowledge and relationships to enhance business success and community connections.

Experienced professional with focus on management and team leadership. Capable of driving projects to successful completion through strategic planning and strong interpersonal skills. Known for fostering collaborative environments and delivering consistent results.

Overview

12
12
years of professional experience
1
1
Certification

Work history

Genral Manger

Tap Tavern, Independant
Richmond, Richmond upon Thames
03.2024 - Current
  • Boosted department efficiency by streamlining operational processes.
  • Fostered a positive work environment with regular team-building activities.
  • Enforced safety regulations to reduce workplace accidents.
  • Implemented cost reduction measures, reduced overhead expenses.
  • Facilitated staff training, resulting in better customer service.
  • Coordinated cross-departmental collaboration for improved workflow.
  • Piloted change management initiatives successfully improving organisational adaptability.
  • Identified growth opportunities through comprehensive market research.
  • Cultivated strong relationships with clients to secure repeat business.
  • Led performance reviews, identified areas for improvement.
  • Supervised project timelines for timely completion.
  • Managed team dynamics by implementing conflict resolution strategies.
  • Optimised resource allocation for increased profits.
  • Liaised with suppliers to ensure timely deliveries.
  • Maintained inventory control, reduced stock shortages.
  • Delegated tasks efficiently to maximise productivity.
  • Streamlined communication channels, enhanced internal information flow.
  • Secured new business opportunities with successful networking events.
  • Developed accurate sales forecasts for improved strategic planning.
  • Delivered high-quality products to increase customer satisfaction.
  • Maintained smooth-running business operations by delegating priorities to staff abilities.
  • Led and managed administrative staff to maintain smooth daily operations.
  • Monitored health and safety measures for guaranteed compliance.
  • Handled negotiations with outside vendors and service agencies to meet group needs.
  • Coordinated hiring, recruitment and training strategies to build successful administrative team.
  • Organised financial and operational data to help with yearly budgeting and planning.
  • Designed and implemented training to further develop staff based on business goals.
  • Established clear budgets and cost controls strategies to meet objectives.
  • Planned revenue generation strategies designed for growth.
  • Investigated issues affecting group operations, prepared reports and helped correct problems.
  • Translated senior management directives into actionable front-line policies and implemented changes with staff.
  • Developed organisational policies for administrative oversight and internal controls.
  • Oversaw facility maintenance and allocated needed resources to meet standards.
  • Analysed and resolved complex resource management issues for optimised scheduling.
  • Streamlined processes to improve and optimise office operations.
  • Drafted procedural statements and guidelines for company-wide use.

Genral Manger

fullers smith & Turners
Chiswick, Hounslow
01.2022 - 03.2024
  • Developed accurate sales forecasts for improved strategic planning.
  • Enforced safety regulations to reduce workplace accidents.
  • Secured new business opportunities with successful networking events.
  • Delivered high-quality products to increase customer satisfaction.
  • Implemented cost reduction measures, reduced overhead expenses.
  • Identified growth opportunities through comprehensive market research.
  • Facilitated staff training, resulting in better customer service.
  • Cultivated strong relationships with clients to secure repeat business.
  • Drafted procedural statements and guidelines for company-wide use.
  • Streamlined processes to improve and optimise office operations.
  • Oversaw facility maintenance and allocated needed resources to meet standards.
  • Investigated issues affecting group operations, prepared reports and helped correct problems.
  • Planned revenue generation strategies designed for growth.
  • Established clear budgets and cost controls strategies to meet objectives.
  • Designed and implemented training to further develop staff based on business goals.
  • Organised financial and operational data to help with yearly budgeting and planning.
  • Coordinated hiring, recruitment and training strategies to build successful administrative team.
  • Handled negotiations with outside vendors and service agencies to meet group needs.
  • Monitored health and safety measures for guaranteed compliance.
  • Maintained smooth-running business operations by delegating priorities to staff abilities.
  • Managed team dynamics by implementing conflict resolution strategies.
  • Led performance reviews, identified areas for improvement.
  • Maintained inventory control, reduced stock shortages.
  • Fostered a positive work environment with regular team-building activities.
  • Delegated tasks efficiently to maximise productivity.
  • Liaised with suppliers to ensure timely deliveries.

Holding Genral Manager

fullers smith & turners
01.2020 - 01.2022
  • Hiring team members
  • Fostered a positive work environment with regular team-building activities.
  • Streamlined communication channels, enhanced internal information flow.
  • Implemented cost reduction measures, reduced overhead expenses.
  • Secured new business opportunities with successful networking events.
  • Cultivated strong relationships with clients to secure repeat business.
  • Facilitated staff training, resulting in better customer service.
  • Delegated tasks efficiently to maximise productivity.
  • Delivered high-quality products to increase customer satisfaction.
  • Liaised with suppliers to ensure timely deliveries.
  • Led performance reviews, identified areas for improvement.
  • Developed accurate sales forecasts for improved strategic planning.
  • Managed team dynamics by implementing conflict resolution strategies.
  • Coordinated cross-departmental collaboration for improved workflow.
  • Piloted change management initiatives successfully improving organisational adaptability.
  • Optimised resource allocation for increased profits.
  • Supervised project timelines for timely completion.
  • Identified growth opportunities through comprehensive market research.
  • Enforced safety regulations to reduce workplace accidents.
  • Maintained inventory control, reduced stock shortages.
  • Maintained smooth-running business operations by delegating priorities to staff abilities.
  • Monitored health and safety measures for guaranteed compliance.
  • Handled negotiations with outside vendors and service agencies to meet group needs.
  • Coordinated hiring, recruitment and training strategies to build successful administrative team.

Deputy Manager

The Admiralty
City of Westminster, City of London
01.2018 - 01.2020
  • Supervised team members for optimal task completion.
  • Utilised advanced software tools to automate routine tasks, increasing productivity.
  • Achieved higher productivity with rigorous time management strategies.
  • Coordinated with different departments, ensuring seamless communication flow.
  • Facilitated staff meetings, leading to improved collaboration.
  • Utilised strategic planning to drive business growth.
  • Provided guidance to junior staff, fostering professional growth and development.
  • Collaborated with the manager to achieve organisational goals.
  • Conducted performance evaluations, enhancing individual employee development.
  • Implemented effective staff training programmes for improved performance.
  • Managed daily operations for smooth running of the office.
  • Facilitated conflict resolution amongst employees, promoting a harmonious work environment.
  • Enforced company policies for a safe and productive work environment.
  • Streamlined administrative functions to enhance efficiency.
  • Oversaw project execution, ensuring timelines were met efficiently.
  • Reduced operational inefficiencies by streamlining workflow processes.
  • Boosted team morale through effective communication and feedback systems.
  • Addressed customer complaints promptly, improving customer satisfaction levels.
  • Assisted in budget management to control costs effectively.
  • Contributed innovative ideas during strategy meetings that led to business expansion.
  • Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
  • Conducted audits and risk assessments to achieve regulatory compliance.
  • Maintained excellent client relationships by dealing with queries and complaints calmly and professionally.
  • Managed staffing schedules for high numbers of employees, delivering operational efficiency whilst remaining under budget.
  • Upskilled staff through targeted training opportunities, enhancing team capabilities.
  • Created weekly performance reports, analysing and interpreting data to improve day-to-day business operations.
  • Conducted regular audits, maintaining appropriate stock supplies to meet consumer demand.
  • Recruited and trained driven, dedicated team members, reducing staff turnover.
  • Managed and monitored multidisciplinary teams, providing coaching to consistently exceed KPI targets.
  • Designed employee incentives and recognition schemes to achieve team targets.
  • Oversaw facility maintenance and allocated needed resources to meet standards.
  • Organised financial and operational data to help with yearly budgeting and planning.

Assistant Manager

George IV Chiswick
01.2016 - 01.2018
  • Managed holds
  • Managed wedding and large events
  • Collins training and extensive knowledge of design my night
  • Rota and payroll forecasting
  • Managed large weddings and events
  • Extensive planning for team development and hiring
  • Introduced key ideas for sales improvement
  • Completed all key courses needed to apply for MTP
  • Managed back of house documents e.g e-learning completion

Assistant Manager

The Turks Head
01.2014 - 01.2016
  • Managed shifts
  • Stock taking
  • Helped host rugby world cup events and large private dinners
  • Helped organize weddings and large functions
  • Became lead service coach
  • Completed 5 star program
  • First aid training

Education

A-Levels - History C English literature C and Art History C

st brendans six form collage
Bristol
09/2009 - 09/2012

GCSEs - 11 A-C GCSEs

Brislington enterprise college
Bristol
09/2003 - 09/2008

Skills

  • Budget management
  • Staff training
  • Strategic planning
  • Project management
  • Inventory control
  • Market analysis
  • Client relations
  • Product knowledge and integration
  • Influential communication
  • Inspiring motivation
  • Financial Forecasting
  • Budget planning
  • Staff recruitment
  • Crisis handling
  • Mentoring and coaching
  • KPI tracking

Personal Information

Date of birth: 08/01/92

Custom

  • I'm lucky enough to have a career in something that I love.
  • Spending each day doing something I am so passionate about makes it very easy to think about what I want to bring to my business.
  • I like to bring my own unique personality to everything I do.
  • I have always had a positive outlook on problem solving and building new ideas that I like to be reflected in my team and whatever space I am in; I take pride in being a real leader in any team and can adapt to most any situation, customer facing or team wise.
  • Creating a positive space where ideas can blossom and you can get the best out of people is very important to me.
  • I work well under pressure as well as enjoying new challenges that can further myself as a person and others around me to get the most out of every situation I'm given, I like to have everything organized when I begin a project so that I can forecast effectively and concentrate on the small things that make a big difference.
  • I thrive on giving exceptional service as well as making sure that the team around me builds the key skill set to make sure they do as well. There is no greater joy than hearing that you have made a difference to someone's day or event with just small acts of professional yet personal service that’s worth talking about.
  • I am lucky enough to have a wide experience across all of Fullers sites.
  • Not only making my service skills impeccable but also meaning I have a wide knowledge of what the communities in lots of areas need and look for in a local community pub as well as the standards expected with new customers and within Fullers.
  • I am a firm believer that word of mouth is an underrated way of rating that can actually be used as a secret weapon not just to make a business thrive but connect all the avenues of promotion and advertisement to become a well-known business and hot spot within communities that’s why it's so important to know and have a good relationship with both the community and Fullers as a company.
  • I have had the opportunity to work within the Fullers network for nearly 10 years. This in turn has allowed me to create a fantastic support network of managers and other people working within the company that I not only call friends but can rely upon for their advice and support when trying to organize my training support or development of ideas and forward planning.
  • When reading the brief for this pub I couldn’t help but feel that it was modeled on my style of management and what I feel I bring as a set of skills and what I'm looking for in my next step in my career.
  • Although I am a MTP graduate and this would be my first appointment I feel that what I could bring to this pub goes above and beyond what other potentially more experienced managers could bring to this opportunity.
  • A mix of my passion and my drive to make anything I do thrive as an organized perfectionist, mixed with my ability to mold into any team and get the best out of them while developing ideas outside the box makes me the perfect person for this complex yet beautiful place.
  • I look forward to hearing your feedback and letting me prove I am up to the challenge.

Affiliations

  • yoga
  • cooking
  • socialisi

Certification

personal license

References

References available upon request.

Timeline

Genral Manger

Tap Tavern, Independant
03.2024 - Current

Genral Manger

fullers smith & Turners
01.2022 - 03.2024

Holding Genral Manager

fullers smith & turners
01.2020 - 01.2022

Deputy Manager

The Admiralty
01.2018 - 01.2020

Assistant Manager

George IV Chiswick
01.2016 - 01.2018

Assistant Manager

The Turks Head
01.2014 - 01.2016

A-Levels - History C English literature C and Art History C

st brendans six form collage
09/2009 - 09/2012

GCSEs - 11 A-C GCSEs

Brislington enterprise college
09/2003 - 09/2008
Liz Nugent