Accomplished hospitality professional with over a decade of experience, recognised for exceptional service delivery and team development. Adept at creating inclusive environments that encourage idea sharing and collaboration, leading to increased employee engagement and customer loyalty. Strong background in strategic planning and organization, ensuring projects are executed flawlessly and meet community needs. Focused on leveraging industry knowledge and relationships to enhance business success and community connections.
Experienced professional with focus on management and team leadership. Capable of driving projects to successful completion through strategic planning and strong interpersonal skills. Known for fostering collaborative environments and delivering consistent results.
Overview
12
12
years of professional experience
1
1
Certification
Work history
Genral Manger
Tap Tavern, Independant
Richmond, Richmond upon Thames
03.2024 - Current
Boosted department efficiency by streamlining operational processes.
Fostered a positive work environment with regular team-building activities.
Enforced safety regulations to reduce workplace accidents.
Recruited and trained driven, dedicated team members, reducing staff turnover.
Managed and monitored multidisciplinary teams, providing coaching to consistently exceed KPI targets.
Designed employee incentives and recognition schemes to achieve team targets.
Oversaw facility maintenance and allocated needed resources to meet standards.
Organised financial and operational data to help with yearly budgeting and planning.
Assistant Manager
George IV Chiswick
01.2016 - 01.2018
Managed holds
Managed wedding and large events
Collins training and extensive knowledge of design my night
Rota and payroll forecasting
Managed large weddings and events
Extensive planning for team development and hiring
Introduced key ideas for sales improvement
Completed all key courses needed to apply for MTP
Managed back of house documents e.g e-learning completion
Assistant Manager
The Turks Head
01.2014 - 01.2016
Managed shifts
Stock taking
Helped host rugby world cup events and large private dinners
Helped organize weddings and large functions
Became lead service coach
Completed 5 star program
First aid training
Education
A-Levels - History C English literature C and Art History C
st brendans six form collage
Bristol
09/2009 - 09/2012
GCSEs - 11 A-C GCSEs
Brislington enterprise college
Bristol
09/2003 - 09/2008
Skills
Budget management
Staff training
Strategic planning
Project management
Inventory control
Market analysis
Client relations
Product knowledge and integration
Influential communication
Inspiring motivation
Financial Forecasting
Budget planning
Staff recruitment
Crisis handling
Mentoring and coaching
KPI tracking
Personal Information
Date of birth: 08/01/92
Custom
I'm lucky enough to have a career in something that I love.
Spending each day doing something I am so passionate about makes it very easy to think about what I want to bring to my business.
I like to bring my own unique personality to everything I do.
I have always had a positive outlook on problem solving and building new ideas that I like to be reflected in my team and whatever space I am in; I take pride in being a real leader in any team and can adapt to most any situation, customer facing or team wise.
Creating a positive space where ideas can blossom and you can get the best out of people is very important to me.
I work well under pressure as well as enjoying new challenges that can further myself as a person and others around me to get the most out of every situation I'm given, I like to have everything organized when I begin a project so that I can forecast effectively and concentrate on the small things that make a big difference.
I thrive on giving exceptional service as well as making sure that the team around me builds the key skill set to make sure they do as well. There is no greater joy than hearing that you have made a difference to someone's day or event with just small acts of professional yet personal service that’s worth talking about.
I am lucky enough to have a wide experience across all of Fullers sites.
Not only making my service skills impeccable but also meaning I have a wide knowledge of what the communities in lots of areas need and look for in a local community pub as well as the standards expected with new customers and within Fullers.
I am a firm believer that word of mouth is an underrated way of rating that can actually be used as a secret weapon not just to make a business thrive but connect all the avenues of promotion and advertisement to become a well-known business and hot spot within communities that’s why it's so important to know and have a good relationship with both the community and Fullers as a company.
I have had the opportunity to work within the Fullers network for nearly 10 years. This in turn has allowed me to create a fantastic support network of managers and other people working within the company that I not only call friends but can rely upon for their advice and support when trying to organize my training support or development of ideas and forward planning.
When reading the brief for this pub I couldn’t help but feel that it was modeled on my style of management and what I feel I bring as a set of skills and what I'm looking for in my next step in my career.
Although I am a MTP graduate and this would be my first appointment I feel that what I could bring to this pub goes above and beyond what other potentially more experienced managers could bring to this opportunity.
A mix of my passion and my drive to make anything I do thrive as an organized perfectionist, mixed with my ability to mold into any team and get the best out of them while developing ideas outside the box makes me the perfect person for this complex yet beautiful place.
I look forward to hearing your feedback and letting me prove I am up to the challenge.
Affiliations
yoga
cooking
socialisi
Certification
personal license
References
References available upon request.
Timeline
Genral Manger
Tap Tavern, Independant
03.2024 - Current
Genral Manger
fullers smith & Turners
01.2022 - 03.2024
Holding Genral Manager
fullers smith & turners
01.2020 - 01.2022
Deputy Manager
The Admiralty
01.2018 - 01.2020
Assistant Manager
George IV Chiswick
01.2016 - 01.2018
Assistant Manager
The Turks Head
01.2014 - 01.2016
A-Levels - History C English literature C and Art History C