Liz Cole
Thornhill,Dumfries and Galloway
Summary
- Energetic, well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings.
- Adept at multi-tasking, leading group discussions and managing projects. Hard-working, with strong organisational skills. Achieves company goals through exceptional planning and prioritisation.
- Organised and dependable. Successful at managing multiple priorities with positive attitude. Willing to take on greater responsibilities to meet team goals.
- Enthusiastic, with knowledge of resolving customer problems. Works to increase success through effective work strategies and customer service.
- Demonstrated history of meeting company goals and promoting best practices.
- Thrives under pressure and adapts to challenges with ingenuity and resilience. Customer-oriented [Job Title] with strong history of leading high-performance teams to meet or exceed objectives. Dedicated and hardworking with internal drive to deliver excellence.
- Tactical team builder with strong background in training and team development. Secures team success through hard work, attention to detail and excellent organisation.
- Motivated to achieve outstanding success through prompt communication and helpful approach.
Overview
33
33
years of professional experience
Work history
Dog Walker and Carer (pt)
Chesney's K-9 Care
Thornhill, Dumfries and Galloway
07.2023 - Current
- Provided animals with right amounts of exercise.
- Worked patiently with nervous dogs to build confidence and trust for safe, happy walks.
- Ensured safety and security of dogs when transporting them to and from walking areas.
- Treated all dogs with kindness and care, providing regular updates to owners for continued trust.
- Earned dogs' trust by maintaining friendly, approachable demeanour.
- Utilised knowledge of local walking spots to ensure dogs had safe, secure exercise and exploration.
- Completed walks in inclement weather and difficult terrain.
- Ensured animals had access to water and necessary food supplies, according to exact owner instructions.
- Supported overall wellbeing, facilitating physical exercise and games for stimulation.
- Maintained safe, welcoming environments to make dogs feel calm and relaxed.
- Identified and addressed signs of stress or discomfort, notifying owners immediately.
- Assessed dog behaviour and adapted walk plans accordingly.
- Liaised with clients to coordinate schedules and collect payment.
- Monitored health of animals, reporting changes or causes for concern.
- Stimulated animals with engaging activities and play.
Private Carer (p/t)
Andrea Stocks
Thornhill, Dumfries and Galloway
01.2023 - 07.2023
- Optimised patient satisfaction through compassionate, considered care and communication.
- Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
- Improved patients' quality of living, engaging in fulfilling and meaningful activities to encourage community access.
- Assisted in all aspects of personal care, such as washing and dressing, retaining comfort and dignity, consistently promoting positive health and hygiene.
- Prioritised patient welfare, providing comfort, reassurance and support to reduce anxiety and distress.
- Prepared nutritionally-balanced meals to guarantee wellbeing of individuals under care.
- Administered client medication with care and precision,
- Maintained tidy environment to promote cleanliness, hygiene and quality standards.
- Documented case management activities to maintain active records.
Business Owner / Chocolatier
The Moniaive Chocolatiers
Moniaive, Thornhill, Dumfries and Galloway
09.2009 - 06.2022
- Established and successfully managed profitable business, demonstrating exceptional entrepreneurial skills and business acumen.
- Tracked industry and consumer trends to identify opportunities to boost sales.
- Established business goals and objectives to provide organisational direction toward growth and prosperity.
- Oversaw budget management to keep to financial targets.
- Applied customer feedback to inform business strategy and foster continued loyalty.
- Directed day-to-day work of eleven employees and motivated teams to exceed objectives.
- Planned expansions to service and product offering based on client feedback.
- Identified and resolved operational issues impacting productivity, performance or profitability.
- Monitored operations to assess and highlight results.
- Maintained organisational compliance with applicable legislation and regulations.
- Researched and identified potential business opportunities in untapped markets to drive revenue.
- Attended and hosted networking events, establishing solid relationships with other business professionals.
- Optimised flow and scheduling of daily operations for maximum productivity.
- Established budgets based on historical, current and forecasted business data.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Put in place clear controls for financial administration and business management.
- Enhanced new product awareness by posting engaging images to company websites and social media accounts.
- Forecasted sales figures and aligned inventory with expected demand.
- Developed winning sales strategies to drive revenue.
- Developed and executed comprehensive business strategy, aligning organisational goals with market opportunities and competitive landscape.
- Directed administration and optimisation of financial operations, payroll and accounting processes.
- Collaborated with marketing personnel to identify and promote brand mission, values and vision.
- Facilitated team-building and morale-boosting activities to support employee satisfaction.
- Maintained agile, responsible organisation with sustained revenue growth by monitoring industry forecasts, honing budgets and adjusting marketing strategies.
- Conducted annual performance reviews to deliver constructive feedback and promote employee growth.
- Allocated resources to teams and projects based on need, performance and availability.
- Addressed operational inefficiencies, implementing actionable improvements to support business growth.
- Served as official representative of organisation to public groups or government agencies.
- Facilitated ongoing website updates and maintenance to align with brand evolution.
- Applied digital marketing tactics to drive business growth and awareness.
- Hand-crafted standard and bespoke chocolates to the highest quality standards.
- Carried out regular checks and maintenance on tempering equipment to ensure smooth-running chocolate production processes.
- Observed staff behaviours and practices, ensuring statutory health and hygiene levels are met.
- Adhered to all food health and hygiene regulations, maintaining safe, compliant service provisions in front and back-of-house areas.
Business Owner
The Green Tea House
Moniaive, Thornhill, Dumfries and Galloway
08.2000 - 08.2012
- Established and successfully ran an organic, fairly traded cafe for two and a half years.
- Directed day-to-day work of three employees and motivated teams to exceed objectives.
- Oversaw budget management to keep to financial targets.
- Prepared fresh ingredients, storing and using in line with health and hygiene regulations.
- Applied customer feedback to inform business strategy and foster continued loyalty.
- Planned expansions to service and product offering based on client feedback.
- Identified and resolved operational issues impacting productivity, performance or profitability.
- Monitored operations to assess and highlight results.
- Researched and identified potential business opportunities in untapped markets to drive revenue.
- Inspected equipment regularly to maintain good working order.
- Implemented company health and safety practices in line with regulatory agency requirements.
- Maintained spotlessly clean kitchen and working areas for optimal health and hygiene standards.
Community Project Worker
The Catstrand
New Galloway, Dumfries and Galloway
09.2003 - 07.2009
- Initiated and facilitated therapeutic and fitness courses, educational programmes and social events for the over 50s age bracket at the community centre.
- Community bus licence for collection and drop-off for events.
- Home visits to clients.
- Organised equipment at home for independent living.
- Actioned financial assistance
Counsellor
Strathclyde University
Glasgow, Lanarkshire
11.1994 - 04.2002
- Applied person-centred, cognitive-behavioural and mindfulness approaches, adapting techniques to individual preferences.
- Demonstrated ethical conduct, adhering to confidentiality guidelines and maintaining boundaries.
- Attended regular one-to-one and group supervision for improved service user support.
- Assessed clients to identify needs, strengths and challenges, creating tailored treatment plans for positive change.
- Built positive, production client relationships for enhanced social support.
- Counselled diverse clients on mental health issues, including addressing anxiety, depression, relationships, and substance abuse.
- Completed case notes after each session, keeping detailed, accurate records for well-maintained care continuity between staff at the Student Advisory and Counselling Service.
- Promoted independence and positive wellbeing when working with vulnerable adults.
- Facilitated group counselling sessions for individuals struggling with stress management, eating disorders, grief and loss, and communication skills development.
- Introduced Aromatherapy to highly stressed students.
- Presented at conferences, contributing to the professional development of Counsellors.
Therapist
Charter Nightingale Hospital
Marylebone, London, Greater London
08.1993 - 08.1994
- One-to-one counselling covering a plethora of issues.
- Performed in-depth assessments to determine client issues and potential treatment plans.
- Developed and implemented individualised treatment plans to fit client goals and objectives.
- Recognised and addressed patterns in client behaviours.
- Documented abnormalities, risks and changes of behaviour to plan for next course of treatment.
- Practiced confidentiality, equality and diversity policies to adhere to professional practice standards.
- Participated in one-to-one supervision to align with guidelines and procedures.
- Monitored client progress to update case records and reports.
Counsellor
MIND
Brent, London, Greater London
09.1991 - 07.1993
- One-to-one counselling with home visits.
- Applied person-centred, cognitive-behavioural and mindfulness approaches, adapting techniques to individual preferences.
- Built positive, productive client relationships for enhanced social support.
- Demonstrated ethical conduct, adhering to confidentiality guidelines and maintaining boundaries.
- Attended regular one-to-one supervision.
- Maintained confidential case documentation in line with data protection regulations.
AIDS Project Care Worker
Princess Diana's Trust
Hammersmith, London, Greater London
09.1991 - 07.1993
- Hands on care and emotional support for AIDS hospice patients.
- Consulted with multidisciplinary team of professionals to optimise treatment plans for complex cases.
- Provided personal hygiene assistance, consistently promoting comfort, dignity and respect. Aided in bathing, dressing and continence support.
- Counselling and support for relatives.
- Coordinated pre- and post-bereavement in collaboration with hospital palliative care service.
- Attended regular training and supervision workshops for improved service user support.
- Kept detailed, accurate records for well maintained care continuity between support staff.
HIV/AIDS Counsellor for Women
The Red Admiral Project and Body Positve
Earls Court, London, Greater London
07.1991 - 08.1993
- Applied person-centred, cognitive-behavioural and mindfulness approaches, adapting techniques to individual preferences.
- Assessed clients to identify needs, strengths and challenges, creating tailored treatment plans for positive change.
- One-to-one counselling and group therapy.
- Counselling, care and support for family and friends.
- Maintained confidential case documentation in line with data protection regulations.
- Built positive, productive client relationships for enhanced social support.
- Provided mental health support to service users, as well as signposting community resources and local charities.
- Demonstrated ethical conduct, adhering to confidentiality guidelines and maintaining boundaries.
- Attended regular one-to-one supervision.
- Introduced Aromatherapy.
- Home visits for counselling.
- Assessment for home equipment to facilitate independence.
Education
Diploma - Chocolatiering
Ecole Chocolat
Vancouver, Canada 09/2008 - 07/2009
Diploma - Aromatherapy
Scottish School of Herbal Medicine
Glasgow, Scotland 09/1998 - 07/2000
PhD - Psychiatry
Edinburgh University
Edinburgh, Scotland 09/1994 - 07/1997
Diploma - Counselling and Therapy
Central School of Counselling and Therapy
Hackney, London, UK 09/1991 - 07/1993
BA(Hons) - Psychology
Nottingham University
Nottingham, UK 09/1986 - 07/1989
'A' Levels - Sociology, English, History
Chichester High School for Girls
Chichester, West Sussex, UK 09/1983 - 07/1986
Skills
- Empathic, conscientious and trustworthy
- Excellent communicator/ people skills
- Works well as an employer/ employee
- Works well in a team or independently, diligently working through the presenting tasks at hand and taking initiative
- Superb at multi-tasking
- Calm under pressure
- Brilliant time management
- Healthy physical strength and stamina
Affiliations
- Mountain climbing, hill walking, dog walking, mountain biking, ski-ing, swimming, the gym, theatre and film.
Timeline
Dog Walker and Carer (pt)
Chesney's K-9 Care
07.2023 - Current
Private Carer (p/t)
Andrea Stocks
01.2023 - 07.2023
Business Owner / Chocolatier
The Moniaive Chocolatiers
09.2009 - 06.2022
Community Project Worker
The Catstrand
09.2003 - 07.2009
Business Owner
The Green Tea House
08.2000 - 08.2012
Counsellor
Strathclyde University
11.1994 - 04.2002
Therapist
Charter Nightingale Hospital
08.1993 - 08.1994
Counsellor
MIND
09.1991 - 07.1993
AIDS Project Care Worker
Princess Diana's Trust
09.1991 - 07.1993
HIV/AIDS Counsellor for Women
The Red Admiral Project and Body Positve
07.1991 - 08.1993
Diploma - Chocolatiering
Ecole Chocolat
09/2008 - 07/2009
Diploma - Aromatherapy
Scottish School of Herbal Medicine
09/1998 - 07/2000
PhD - Psychiatry
Edinburgh University
09/1994 - 07/1997
Diploma - Counselling and Therapy
Central School of Counselling and Therapy
09/1991 - 07/1993
BA(Hons) - Psychology
Nottingham University
09/1986 - 07/1989
'A' Levels - Sociology, English, History
Chichester High School for Girls
09/1983 - 07/1986