Liyema Mbekeni
Manchester
Summary
Friendly, reliable and customer-focused professional with extensive experience in fast-paced service and operational environments. Proven ability to deliver exceptional customer experiences, maintain high cleanliness and safety standards, and work efficiently under pressure. Multilingual and adaptable, with strong communication skills and a commitment to hospitality excellence. Seeking to contribute to an established organisation by providing outstanding guest service and operational support.
Overview
8
8
years of professional experience
2022
2022
years of post-secondary education
1
1
Certification
Work history
Delivery Driver
Amazon
2024.01 - 2026.02
- Delivered high levels of customer service during time-sensitive deliveries
- Maintained professional and friendly communication with customers
- Handled goods with care, ensuring quality and safety standards were met
- Worked efficiently in fast-paced and high-pressure environments
Warehouse Operative
Amazon & Waitrose
2020.01 - 2023.12
- Ensured accurate handling, packing and dispatch of goods
- Maintained organised and clean working environments
- Followed health and safety regulations at all times
Care Support Roles
2019.01 - 2022.12
- Provided compassionate, attentive support in residential and homecare settings
- Maintained strict hygiene and safety standards
- Built strong relationships through trust, patience and professionalism
Customer Service Representative
BP
2021.01 - 2021.12
- Provided excellent front-of-house service and resolved customer queries professionally
- Processed transactions accurately and handled cash responsibly
- Maintained clean and welcoming store environment
- Contributed to achieving store performance targets
Crew Member
McDonald's
2018.01 - 2019.12
- Delivered fast and friendly service in high-volume hospitality setting
- Prepared food and beverages in compliance with hygiene standards
- Worked collaboratively with team members to ensure efficient service
- Maintained cleanliness of dining and kitchen areas
Education
CertHE Aviation Management -
Buckinghamshire New University
A-Levels - undefined
Vyners School
MEng Aircraft Engineering with Pilot Studies -
University of Salford
Salford12 GCSEs including Maths & English -
Stockley Academy
Skills
- Customer Service & Guest Experience
- Front-of-House & Service Support
- Health & Safety Compliance
- Food Safety Level 3 Certified
- Teamwork & Communication
- Problem Solving Under Pressure
- Multi-tasking in High-Volume Environments
- Cleanliness & Hygiene Standards
- Cash Handling & POS Experience
- Multilingual Communication
Certification
- Level 3 Food Safety & Hygiene for Catering
- DBS Certified
- Private Pilot Licence
- ECDL Microsoft Certification
Languages
English
Native
IsiXhosa
Native
Zulu
Fluent
Tswana
Beginner
Personal Information
Availability: Available Nights & Weekends
Timeline
Delivery Driver
Amazon
2024.01 - 2026.02
Customer Service Representative
BP
2021.01 - 2021.12
Warehouse Operative
Amazon & Waitrose
2020.01 - 2023.12
Care Support Roles
2019.01 - 2022.12
Crew Member
McDonald's
2018.01 - 2019.12
A-Levels - undefined
Vyners School
CertHE Aviation Management -
Buckinghamshire New University
MEng Aircraft Engineering with Pilot Studies -
University of Salford
12 GCSEs including Maths & English -
Stockley Academy