Liya Nenkova
London,United Kingdom
Summary
A highly organised, dedicated and innovative person who can take initiative as well as direction. I am a fast learner who thrives when given a challenge. I enjoy working in various circumstances and am adaptable.
Overview
7
7
years of professional experience
6090
6090
years of post-secondary education
Work history
Hospitality team member
Basswood Operations Limited
London, United Kingdom
01.2021 - Current
- Ensuring high standards of service and hygiene.
- Ensuring stock availability by liaising with the hospitality manager.
- Delivered first-class customer service for memorable guest experiences.
- Streamlined communication between the hospitality team and front-of-house staff to ensure efficient service.
- Controlling the budget for hospitality-related expenses.
Private Events Staff
IGN Catering
Londpn, United Kingdom
01.2020 - Current
- Assisting in the organisation and service of private and diplomatic events.
- Ensuring a high level of professionalism and service.
- Participating in events at prestigious venues, including Lancaster House, Europe House, Australia House and Number 10 Downing Street.
VIP Host
KAVE
London, United Kingdom
03.2023 - 06.2024
- Providing individual service according to customer preferences.
- Operating a cash register: processing payments (cash and card) and issuing receipts.
- Controlling reservations and guest seating through OpenTable.
Hostess / Waitress
Happy London Restaurant
London, United Kingdom
09.2021 - 10.2022
- Managing reservations and guest seating through OpenTable.
- Processing sales and returns through the POS system and cash register.
- Maintaining high-quality service under all circumstances.
- Flexibly switching between different roles within the team.
Sales assistant
Calvin Klein
Sofia, Bulgaria
05.2020 - 09.2020
- Informing customers about products and loyalty programs.
- Handling complaints and providing customer service.
- Conducting daily inventory checks to manage stock levels accurately.
Intern
NatWest Bank
London, United Kingdom
06.2019 - 07.2019
- Maintained a high level of service whilst dealing with client queries and complaints.
- Provided valuable support for successful company events and meetings.
- Managed time effectively to meet deadlines.
Education
Bachelor of Science - Accounting and Finance
Arden University
London, United Kingdom 04.2001 - 02.2026
A-Levels - Economics and Management
National High School in Finance and Business
Sofia, BulgariaNVQ Level 2 - Business, Maths, English
Waltham Forest College
London, United KingdomCertificate of completion - Sage Business Cloud
ACDAP
London, United KingdomSkills
- Teamwork and collaboration
- Conflict resolution and problem-solving
- Adaptability and flexibility
- Detail-oriented and quality-focused
- Time management
- Microsoft Office
- Active listening
Languages
Bulgarian
Native
English
Fluent
Timeline
VIP Host
KAVE
03.2023 - 06.2024
Hostess / Waitress
Happy London Restaurant
09.2021 - 10.2022
Hospitality team member
Basswood Operations Limited
01.2021 - Current
Sales assistant
Calvin Klein
05.2020 - 09.2020
Private Events Staff
IGN Catering
01.2020 - Current
Intern
NatWest Bank
06.2019 - 07.2019
Bachelor of Science - Accounting and Finance
Arden University
04.2001 - 02.2026
A-Levels - Economics and Management
National High School in Finance and Business
NVQ Level 2 - Business, Maths, English
Waltham Forest College
Certificate of completion - Sage Business Cloud
ACDAP