Liya Nenkova
London,United Kingdom
Summary
A highly organised, dedicated and innovative person who can take initiative as well as direction. I am a fast learner who thrives when given a challenge. I enjoy working in various circumstances and am adaptable.
Overview
7
7
years of professional experience
6090
6090
years of post-secondary education
Work history
Hospitality team member
Basswood Operations Limited
London, United Kingdom
2021.01 - Current
- Ensuring high standards of service and hygiene.
- Ensuring stock availability by liaising with the hospitality manager.
- Delivered first-class customer service for memorable guest experiences.
- Streamlined communication between the hospitality team and front-of-house staff to ensure efficient service.
- Controlling the budget for hospitality-related expenses.
Private Events Staff
IGN Catering
Londpn, United Kingdom
2020.01 - Current
- Assisting in the organisation and service of private and diplomatic events.
- Ensuring a high level of professionalism and service.
- Participating in events at prestigious venues, including Lancaster House, Europe House, Australia House and Number 10 Downing Street.
VIP Host
KAVE
London, United Kingdom
2023.03 - 2024.06
- Providing individual service according to customer preferences.
- Operating a cash register: processing payments (cash and card) and issuing receipts.
- Controlling reservations and guest seating through OpenTable.
Hostess / Waitress
Happy London Restaurant
London, United Kingdom
2021.09 - 2022.10
- Managing reservations and guest seating through OpenTable.
- Processing sales and returns through the POS system and cash register.
- Maintaining high-quality service under all circumstances.
- Flexibly switching between different roles within the team.
Sales assistant
Calvin Klein
Sofia, Bulgaria
2020.05 - 2020.09
- Informing customers about products and loyalty programs.
- Handling complaints and providing customer service.
- Conducting daily inventory checks to manage stock levels accurately.
Intern
NatWest Bank
London, United Kingdom
2019.06 - 2019.07
- Maintained a high level of service whilst dealing with client queries and complaints.
- Provided valuable support for successful company events and meetings.
- Managed time effectively to meet deadlines.
Education
Bachelor of Science - Accounting and Finance
Arden University
London, United Kingdom 2001.04 - 2026.02
A-Levels - Economics and Management
National High School in Finance and Business
Sofia, BulgariaNVQ Level 2 - Business, Maths, English
Waltham Forest College
London, United KingdomCertificate of completion - Sage Business Cloud
ACDAP
London, United KingdomSkills
- Teamwork and collaboration
- Conflict resolution and problem-solving
- Adaptability and flexibility
- Detail-oriented and quality-focused
- Time management
- Microsoft Office
- Active listening
Languages
Bulgarian
Native
English
Fluent
Timeline
VIP Host
KAVE
2023.03 - 2024.06
Hostess / Waitress
Happy London Restaurant
2021.09 - 2022.10
Hospitality team member
Basswood Operations Limited
2021.01 - Current
Sales assistant
Calvin Klein
2020.05 - 2020.09
Private Events Staff
IGN Catering
2020.01 - Current
Intern
NatWest Bank
2019.06 - 2019.07
Bachelor of Science - Accounting and Finance
Arden University
2001.04 - 2026.02
A-Levels - Economics and Management
National High School in Finance and Business
NVQ Level 2 - Business, Maths, English
Waltham Forest College
Certificate of completion - Sage Business Cloud
ACDAP