Livio Camelo
Swindon,UK
Summary
Accomplished professional specializing in team leadership, coaching, and training, with a strong focus on enhancing guest experiences and effectively resolving complaints. Proven expertise in staff scheduling, shift oversight, and duty management, ensuring seamless operational flow. Proficient in inventory management, cash handling, and compliance control, with a commitment to performance monitoring and reporting. Demonstrates exceptional time management and multitasking abilities, aiming to leverage extensive billing experience to drive operational excellence.
Overview
9
9
years of professional experience
2018
2018
years of post-secondary education
Work history
Front Desk Assistant Manager
Delta Hotels by Marriott Swindon
Swindon, Wiltshire
04.2023 - 03.2026
- Support daily front office operations, ensuring brand standards and high guest satisfaction.
- Lead, coach, and supervise front desk teams, providing clear direction and ongoing support.
- Act as Duty Manager, overseeing shifts/hotel, managing escalated guest issues, and coordinating with other departments.
- Monitor team performance, attendance, and service quality; support training and staffing decisions.
- Ensure compliance with data protection, payment handling, and company procedures.
Front Desk Supervisor & Food & Beverage Supervisor
Courtyard by Marriott Oxford
Oxford
04.2021 - 01.2023
- Supervised front desk and F&B operations in a high-volume hotel.
- Trained and onboarded new staff, ensuring compliance with brand and service standards.
- Supported rota planning and shift coverage during peak periods.
- Conducted stock checks and audits to reduce waste and maintain control.
Payments & Exceptions Administrator
Nationwide Building Society
Swindon, Wiltshire
03.2021 - 09.2021
- Investigated complex payment exceptions with a strong focus on accuracy and compliance.
- Identified potentially fraudulent activity and escalated cases appropriately.
- Met strict performance targets while handling high transaction volumes.
Pensions Administrator
WHSmith
01.2019 - 01.2019
Sales Assistant
TK Maxx
01.2017 - 01.2019
Business Analyst Apprentice
Porsche
01.2017 - 01.2017
Education
BTEC Business Level 5 - OCR Business Level 2 Extended Certificate
New College
Swindon7 GCSEs (A–C) - including Maths and English
Swindon Academy
Skills
- Team Leadership, Coaching & Training
- Guest Experience & Complaint Resolution
- Staff Scheduling, Shift Oversight & Duty Management
- Inventory, Cash & Compliance Control
- Performance Monitoring & Reporting
- Time Management & Multitasking
- Billing experience
- Multitasking efficiency
- Cash handling experience
Interests
Music, Cars, Sports, Reading
Timeline
Front Desk Assistant Manager
Delta Hotels by Marriott Swindon
04.2023 - 03.2026
Front Desk Supervisor & Food & Beverage Supervisor
Courtyard by Marriott Oxford
04.2021 - 01.2023
Payments & Exceptions Administrator
Nationwide Building Society
03.2021 - 09.2021
Pensions Administrator
WHSmith
01.2019 - 01.2019
Sales Assistant
TK Maxx
01.2017 - 01.2019
Business Analyst Apprentice
Porsche
01.2017 - 01.2017
7 GCSEs (A–C) - including Maths and English
Swindon Academy
BTEC Business Level 5 - OCR Business Level 2 Extended Certificate
New College