Summary
Overview
Work history
Education
Skills
Timeline
Generic

Livina Asiedu

London,UK

Summary

Dynamic professional with a strong foundation in communication and interpersonal skills, adept at handling enquiries and conflict resolution. Demonstrates exceptional organisation and multitasking abilities, with a keen attention to detail and accuracy. Proficient in Microsoft Office, databases, and online systems, excelling in building positive customer relationships while remaining calm under pressure. Skilled in team building, leadership, and problem-solving, with a focus on fostering collaborative environments.

Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.

Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.

Overview

6
6
years of professional experience

Work history

Customer & People Support (Various Roles)

British Airways
London
01.2021 - 01.2025
  • Delivered customer and staff support across different organisations.
  • Responded to enquiries, resolved issues quickly, and ensured compliance with policies.
  • Managed sensitive situations with professionalism and care.
  • Organised scheduling, documentation, and service requests with accuracy.
  • Supported teams internationally across the UK, US, and EMEA regions.
  • Assisted with onboarding and training to improve service delivery.
  • Implemented feedback mechanisms to enhance customer satisfaction and service quality.
  • Carried out day-to-day duties accurately and efficiently.
  • Successfully delivered on tasks within tight deadlines.

Recruitment & Customer Support Advisor (Earlier Roles)

Commonwealth Secretariat
London
06.2019 - 06.2021
  • Supported candidates, staff, and managers with queries throughout recruitment and onboarding.
  • Assisted with training and learning support to improve employee and customer experience.
  • Ensured smooth communication between departments, clients, and stakeholders.
  • Provided customer support by resolving queries and ensuring satisfaction with services.
  • Utilised comprehensive product knowledge to provide accurate information to customers.
  • Handled customer enquiries, leading to improved client relations.
  • Dealt with difficult customers calmly, ensuring minimal disruption to operations.
  • Assisted in new staff training, resulting in a more competent team.

Education

MA Personnel and Development (CIPD Level 7) -

University of Greenwich
London
/2013 - /2015

BA Business Studies & HR Management -

Birmingham City University - 2005 - 2008
Birmingham

Skills

  • Excellent communication and interpersonal skills
  • Handling enquiries & conflict resolution
  • Strong organisation and multitasking
  • Building positive customer relationships
  • Attention to detail and accuracy
  • Proficient in Microsoft Office, databases & online systems
  • Calm under pressure
  • Team building
  • Leadership
  • Problem-solving

Timeline

Customer & People Support (Various Roles)

British Airways
01.2021 - 01.2025

Recruitment & Customer Support Advisor (Earlier Roles)

Commonwealth Secretariat
06.2019 - 06.2021

MA Personnel and Development (CIPD Level 7) -

University of Greenwich
/2013 - /2015

BA Business Studies & HR Management -

Birmingham City University - 2005 - 2008
Livina Asiedu