Liveta Elijosiute
Dudley,UK
Summary
A recent graduate from the University of Birmingham with a bachelor's in International Development and Politics, and a master's in Social Policy. With various transferable skills, I bring eight years of experience in customer service-facing roles, demonstrating strong communication, professionalism, and adaptability in fast-paced environments. I am highly organised and dependable, with proven ability to manage multiple priorities and take on new challenges, maintain confidentiality, and provide effective support to wider teams. Overall, I am a passionate worker who is committed to continuous learning and professional development and wants to provide top-tier support to a business.
Overview
5
5
years of professional experience
11
11
years of post-secondary education
1
1
Certification
Work history
Client Service Coordinator
Pertemps
2025.09 - 2026.02
- Draft and update job advertisements across platforms.
- Coordinate onboarding and compliance documentation.
- Maintain accurate candidate and client records.
- Manage multiple inboxes, prioritising urgent queries and deadlines.
- Support payroll and holiday queries for candidates and internal teams.
- Ensure compliance with firm-wide policies and procedures.
- Organise employability and volunteering initiatives as part of Social Value responsibilities.
- Proactively support colleagues and managers to improve team efficiency.
- Quickly adapted to new systems, including PAWS and Job Matching
- Answered inbound phone calls, resulting in excellent customer service provided to clients.
- Handled sensitive information discreetly, maintaining confidentiality at all times as required by protocol.
- Send surveys to managers and candidates, sending the feedback to the consultants so we can improve our services.
- Assist the consultants with hitting KPIs.
Receptionist
University of Birmingham
2024.04 - 2025.09
- As a receptionist, I was responsible for providing excellent customer care by creating a warm and friendly environment while being the first point of contact for students, staff, and visitors at the University of Birmingham.
- Responsible for scheduling rooms for societies, making sure none overlap, as there are over 300 groups.
- Managed phone calls, resulting in effective communication flow within the company.
- Hosted conferences for organisations, such as NUS.
- Managed a small group of receptionists.
- Provided valuable support during busy periods, contributing to successful operation under high pressure.
- Maintained accurate logs of visitor entries for security purposes.
- Maintained an organised reception area for a professional business environment.
- Administered mail distribution, ensuring each department received its correspondence in a timely manner.
- Directed visitors and clients to appropriate staff, ensuring efficient service delivery
- Maintained a high level of knowledge and understanding of the Guild of Students, so information was accurate when liaising with external clients and students.
- Professionally greeted incoming customers and provided friendly, knowledgeable assistance.
- Ensured I remained empathetic and calm when speaking to a student in distress.
- Learned a new system called Matrix.
- Liaised with multiple departments at the Guild.
Barista
Starbucks
2023.05 - 2024.10
- As a Starbucks barista, I am responsible for delivering exceptional customer service while preparing and serving a variety of high-quality coffee beverages and food items.
- Implemented hygiene standards throughout café premises for public health safety compliance.
- Provided a welcoming atmosphere to customers, promoting return visits.
- Collaborated with team members during busy periods improving workflow efficiency.
- Ensured freshness of pastries on display, contributing to overall quality assurance.
- Trained new staff members on café operations, fostering teamwork and consistency.
- Ensured customer satisfaction by providing top-quality coffee and beverages.
- Performed cash handling duties accurately to maintain financial integrity.
- Addressed any customer complaints or issues promptly, ensuring customer satisfaction.
- Assisted in inventory control measures for effective stock management.
- Maintained cleanliness of the café area whilst preparing orders.
- Exhibited knowledge of various coffee blends for enhanced customer experience.
Bar Assistant
Guild of Students
2021.11 - 2022.05
Crew Member
McDonalds
2021.05 - 2022.04
Education
Masters - Social policy
University of Birmingham
Birmingham 2023.09 - 2025.09
Bachelors - International Development and Politics
University of Birmingham
2020.09 - 2023.07
A-Levels - Sociology, Politics, History
Central St Michaels Sixth Form
2018.09 - 2020.07
GCSE -
Ace Academy
2013.09 - 2018.07
Skills
- Communication
- Customer service
- Adaptability
- Research
- Team Management
- Leadership
- MS Teams (excel, word)
- Multi-tasking
- Friendly
- Report-writing
- POS Systems
Certification
Achieved a Coffee Master certification while working at Starbucks, demonstrating my specialist product knowledge and commitment to professional development.
Accomplishments
- Elected as social secretary of a university committee, with my job consisting of organising events and ensuring inclusivity of members.
- Elected as president of a university society. This highlights my team management skills, as I had the job of overseeing a society of 100 members. Coordinating with my committee, we established a well-functioning, membership-growing, enjoyable, and open society for everybody.
- Became a student representative of the International Development Department; this task meant I had to listen to and engage with my peers and give feedback to my department leaders.
- I assumed the role of a student representative within the International Development Department, which entailed actively listening to my peers, engaging in constructive dialogue, and providing feedback to departmental leaders.
- Volunteered at the Commonwealth Games in Birmingham.
Languages
Lithuanian
Native
Affiliations
- Dance
- Reading
- Excercise
- History
- Piano
- Painting
Timeline
Client Service Coordinator
Pertemps
2025.09 - 2026.02
Receptionist
University of Birmingham
2024.04 - 2025.09
Masters - Social policy
University of Birmingham
2023.09 - 2025.09
Barista
Starbucks
2023.05 - 2024.10
Bar Assistant
Guild of Students
2021.11 - 2022.05
Crew Member
McDonalds
2021.05 - 2022.04
Bachelors - International Development and Politics
University of Birmingham
2020.09 - 2023.07
A-Levels - Sociology, Politics, History
Central St Michaels Sixth Form
2018.09 - 2020.07
GCSE -
Ace Academy
2013.09 - 2018.07