Liv Sojonky
London
Summary
Enthusiastic professional with a strong background in customer service, leadership, and proactive problem-solving. Works well with teams as well as independently with confidence while communicating effectively. Brings a positive approach to boosting team morale and eagerness to apply and further develop skills in a new role.
Overview
1
1
Certification
9
9
years of professional experience
Work history
Assistant Manager
Re-Use It Centre - WCSS
Whistler, Canada
2019.10 - 2026.05
- Lead and manage daily shop floor operations while conducting team meetings and training staff
- Prepare weekly cash deposits for bank and record daily sales statistics
- Sort and price donations, establishing effective display and inventory management
- Resolve customer inquiries and escalations with a focus on maintaining satisfaction and team morale
Cash Auditor
Gibbons
Whistler, Canada
2024.04 - 2025.10
- Count end-of-day cash registers in all Gibbons venues maintaining a zero balance
- Identify and resolve cash shortages and overages by verifying POS reports, safe drops and floats match
- Prepare and carry bank deposits and/or cash between venues and bank
- Effectively use excel spreadsheet skills
Retail Clerk
Cabin Fever Gifts & Bear Necessities
Whistler, Canada
2018.11 - 2019.10
- Greet customers, handle all cash transactions and End-Of-Day cashout, update online and in-store inventory
- Managed stock levels on sales floor for visual appeal and easy access.
Lead Guest Services Agent
Ziptrek Ecotours
Whistler, Canada
2017.04 - 2019.09
- Train, mentor and supervise Guest Services Agents
- Oversee booking systems, manage over 50 customer calls and email inquiries daily, process payments
- Demonstrate company's missions and understanding of company goals with exceptional customer service
Skills
- Staff management
- Customer service excellence
- Attention to detail
- Cash handling
References
- Louise Caparella - louise@mywcss.org
Director of Social Enterprises, Whistler Community Services Society
- reference letter available upon request
- Eizel Benavides - eizel22@icloud.com
Lead Cash auditor, Gibbons
Certification
- Serving it Right - British Columbia, Canada
- safeTalk and Skillfully Responding to Distress
Timeline
Cash Auditor
Gibbons
2024.04 - 2025.10
Assistant Manager
Re-Use It Centre - WCSS
2019.10 - 2026.05
Retail Clerk
Cabin Fever Gifts & Bear Necessities
2018.11 - 2019.10
Lead Guest Services Agent
Ziptrek Ecotours
2017.04 - 2019.09