Liv Mullar

• Consistently deliver exceptional customer service by combining enthusiasm, strong communication, and in‑depth product knowledge.

• Support team development by providing constructive feedback and mentoring colleagues to improve performance and confidence.

• Identify customer needs and offer tailored recommendations using Apple’s Steps of Service to create a personalised experience.

• Stay up to date with the latest technology and market trends to better advise customers and strengthen product expertise.

• Maintain high store standards by ensuring displays, merchandise, and the overall environment remain clean, organised, and visually engaging.

• Professionally manage customer expectations, resolving enquiries and issues efficiently to maintain trust and satisfaction.

• Identify business opportunities and areas for improvement to enhance store performance and customer experience.

• Confidently deliver presentations and facilitate learning sessions for peers in group settings.

• Oversaw daily shift operations, organising team workflow and ensuring smooth, efficient store performance.

• Trusted with opening and closing the store, including completing mandatory safety checks to company standards.

• Managed cash operations by issuing tills and completing end‑of‑day cashing‑up procedures.

• Monitored stock levels and placed orders based on sales trends and demand forecasting.

• Handled customer complaints and queries with confidence, resolving issues promptly to maintain high service standards.

• Processed and replenished stock quickly and accurately to maintain product availability and store presentation.

• Held responsibility for the safe and completed daily banking, ensuring accuracy and compliance.